Technical Writer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Technical Writers on the PACE team strive for this goal daily by putting teamwork first, being unafraid to fail, and remembering why our work is important. Our job is to help make our customers successful. We do this through simplified onboarding, intuitive help in our applications, and giving customers the content, they need when they need it. When we do this, we help make their lives better, which has intrinsic meaning. We also help make something essential to life as we know it, connectivity from anywhere to anywhere, possible. We measure our success against these goals.

Job Responsibility:

Design, develop, deliver, and maintain customer-facing, best-in-class user content
Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more
Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs
Analyze specifications and product descriptions and recommend the best documentation approach
Learn the customer experience through hands-on usage of our cloud networking products
Follow established style and process guidelines to provide consistency and completeness
Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes

Requirements:

5+ years of experience producing technical content
BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience
Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology
Ability to research complex technical concepts (independently and collaboratively)
Familiarity with XML authoring, content management, and courseware development tools
Strong problem-solving skills: ability to make progress with less-than-complete information
Excellent communication and collaboration skills

Nice to have:

Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services
Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security
Familiarity with DITA/XML authoring principles and content management concepts
Familiarity with Markdown and MS PowerPoint for authoring content
Experience leading technical documentation efforts with multiple writers
Familiarity with program management methodologies and systems such as Agile and JIRA
Familiarity with the junos OS
Have industry network certifications
Some experience with one or more modern content concepts such as Search Engine Optimization (SEO), developing scripts for instructional videos and multimedia productions, writing microcopy, User Experience (UX), illustrations and animations, digital publishing, content/web analytics, and more

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
August 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Writer