Technical Writer Job at ResMed (Halifax)

Job Description

We’re looking for a curious, detail-driven Technical Writer to support our Digital Consumer team—the driving force behind innovative products like myAir and AirMini. You’ll also play a role in supporting our Digital Provider teams, contributing to products that help healthcare providers deliver more personalized, efficient, and data-driven care. This role blends the essentials of technical writing with the creativity of UX writing to support intuitive, user-centered digital experiences. You’ll help shape seamless product experiences for a global audience, all while working within our defined style and voice.

Job Responsibility

Write and edit technical materials (such as user guides and release notes) based on user stories, specifications, information from developers and product managers, and use of the products
Collaborate with UX designers to shape interface content that’s easy to understand, aligned with the correct tone of voice, and designed to support user goals and drive engagement.
Revise product content to incorporate product updates and feedback from key stakeholders
Proofread documentation created by other technical writers or content specialists
Follow established writing, branding, and quality standards
Ensure UI content aligns with globalization best practices
Use AI tools to streamline content creation workflows and improve content quality and delivery speed
Select, edit, and create images to support product content

Requirements

5 or more years of experience in technical communication, preferably in a software environment
2 or more years of experience with writing user interface text
Excellent writing and editing skills. Pride in workmanship. Dedication to accuracy and quality.
Solid knowledge of desktop publishing software (such as Adobe FrameMaker, Adobe InDesign, or Microsoft Office products)
Excellent interpersonal skills. Ability to cooperate with a wide variety of teammates, including product managers, software engineers and staff in other roles.
Proven ability to work independently and in a team-oriented, collaborative environment
Ability to learn quickly and understand complex software
Flexible attitude. Ability to adapt to shifting priorities, demands and timelines
Time management skills. Ability to effectively prioritize and execute tasks in a fast-paced environment.
Ability to attend in-office activities

Nice to have

Experience using AI tools to improve content workflows and quality
Familiarity with CMS platforms, HTML, and XML
Skilled in modular, reusable content and metadata/taxonomy systems
Knowledge of content governance, audits, and regulatory compliance
Experience supporting user education and help flows
Understanding of globalization and localization best practices
Ability to create and optimize visuals for clarity and accessibility
Familiarity with visual design principles and tools (e.g., Figma, Illustrator, Photoshop)
Ability to share metrics or success stories that demonstrate content impact
Interest in behavior change theory and its application in product content

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Technical Writer

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