Technical Writer Job at Skimmer (Toronto)

Technical Writer

Skimmer

Location:
United States , Toronto ▼
Austin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We're seeking an experienced Technical Writer to join our Product team and play a critical role in supporting new feature and product launches. You'll be responsible for creating clear, user-friendly documentation that helps our pool service professionals get the most out of Skimmer's platform. This role requires someone who can translate complex technical concepts into simple, actionable content for diverse audiences—from solo pool technicians to enterprise operations teams.

Job Responsibility:

Write and maintain internal and external product documentation, including user guides, help articles, FAQs, release notes, and knowledge base content
Create in-app copy, tooltips, and microcopy that guides users through features and workflows
Develop internal support documentation to enable our Customer Success and Support teams to better serve customers
Partner with Product Managers to document feature requirements and create comprehensive product specifications
Contribute to video scripts, tutorial content, and training materials for new feature rollouts
Work closely with Product Managers, Engineers, and Designers throughout the product development lifecycle to understand features and user flows
Collaborate with Marketing to ensure messaging consistency across customer touchpoints
Partner with Customer Success and Support teams to identify documentation gaps and common user pain points
Participate in product launch planning and execution, ensuring documentation is ready and aligned with go-to-market timelines
Establish and maintain documentation standards, style guides, and best practices
Organize and structure information architecture for optimal user experience
Track documentation metrics and gather user feedback to continuously improve content effectiveness
Manage documentation lifecycle, including updates for product changes

Requirements:

Hands on experience as a Technical Writer, preferably in SaaS or software companies
Portfolio demonstrating clear, user-centered documentation across multiple formats (help docs, in-app copy, guides, etc.)
Exceptional writing and editing skills with strong attention to detail
Ability to quickly understand complex technical concepts and translate them for non-technical audiences
Experience working in agile/scrum product development environments
Proficiency with documentation tools (e.g., Notion, Confluence, Markdown, or similar)
Strong project management skills and ability to handle multiple priorities simultaneously
Excellent communication and collaboration skills across technical and non-technical stakeholders

Nice to have:

Experience with B2B SaaS products, especially field service management or vertical SaaS
Familiarity with UX writing principles and in-app content creation
Knowledge of HTML/CSS and comfort working with developer tools
Understanding of API documentation and developer resources
Experience with analytics tools to measure documentation effectiveness

What we offer:

Competitive base pay + bonus potential
Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
Immediate access to 401(k) with company match
Flexible PTO (MINIMUM of 10 days required every year)
12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
Remote work friendly
Comprehensive learning and development budget
A manager dedicated to your development

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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