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Robert Half Logo Robert Half · IT - Administration

Technical Writer

United States, Libertyville · Job Posted July 03, 2026
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Job Description

This Long-term Contract position focuses on producing clear, user-friendly materials that help employees understand digital workplace tools, account-related processes, and service updates. The ideal candidate can translate complex technical information into practical guidance for both technical and non-technical audiences while maintaining a high standard of accuracy and usability.

Job Responsibility

  • Create and maintain end-user guides, knowledge articles, FAQs, and support content for enterprise IT services and platforms
  • Develop documentation related to Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive, with a focus on clarity and ease of use
  • Produce content that explains identity and access topics such as account setup, permissions, group-based access, and directory-related processes
  • Partner with IT, support, and cross-functional stakeholders to gather information, validate technical details, and ensure documentation reflects current practices
  • Communicate technology updates and service changes to large employee populations using messaging tailored to varying levels of technical understanding
  • Organize and publish content through documentation platforms such as Confluence, SharePoint, ServiceNow Knowledge Base, or similar tools
  • Apply user experience principles to improve how documentation is structured, presented, and consumed by end users
  • Manage multiple writing assignments at once while maintaining consistency, accuracy, and timely delivery across documentation projects

Requirements

  • At least 3 years of technical writing experience in an enterprise IT setting
  • Working knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive
  • Understanding of Active Directory concepts such as user administration, access permissions, and policy-based controls
  • Demonstrated ability to create end-user documentation and searchable knowledge base content
  • Strong written and verbal communication skills with the ability to adjust tone and detail for different audiences
  • Experience explaining technical changes or service updates to broad enterprise user groups
  • Familiarity with documentation or knowledge management platforms such as Confluence, SharePoint, or ServiceNow
  • Ability to balance multiple documentation initiatives while maintaining strong attention to detail and content quality

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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