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Technical Writer

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Software Resources

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Location:
United States , Orlando

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Software Resources, Inc. has an immediate job opportunity available for a TECHNICAL WRITER in the Orlando, FL area. This is a hybrid position (4-days onsite).

Job Responsibility:

  • Author, organize, and update comprehensive, detailed process documentation and SOPs for VMO processes with a strong focus on creating content that is both user friendly and AI-enabled
  • Assist with process analysis, documentation workshops, and stakeholder interviews to extract process steps for translation into clear, structured documentation that can be leveraged for automation and AI-driven queries
  • Develop and re-enforce documentation standards, style guides, and templates to ensure structure and metadata consistency. Establish a process for periodic review and documentation updates
  • Work closely with Enterprise Tech and segment VMO teams to gather information, validate, and align processes
  • Collaborate extensively across departments – including Strategic Sourcing, IT Asset Management (ITAM), Service Optimization, Technology Portfolio & Business Management (TPBM), Procurement, and Legal – ensuring that all process documents are accurate, comprehensive, and aligned with organizational standards
  • Assist in training team members and customers in new or updated processes

Requirements:

  • 5+ years of experience as a technical writer or process documentation specialist, preferably in a technology, operations, or procurement environment
  • Proven ability to create clear, structured documentation for complex processes
  • Exceptional writing and editing skills with keen attention to detail and accuracy and ability to explain intricate workflows and technical jargon in simple, understandable terms
  • Strong analytical mindset for understanding end-to-end processes and experience in process mapping or flowcharting techniques to visualize workflows
  • Experience using AI-powered writing or analytics tools and proven ability to adopt modern technologies to improve documentation efficiency and quality
  • Familiarity with vendor management, sourcing/procurement processes, and related terminology
  • Effective verbal communication skills and experience collaborating with cross-functional teams
  • Excellent organizational skills with the ability to manage multiple projects simultaneously and meet deadlines
  • Proficiency in MS Suite, Airtable, Confluence, AI, and process visualization tools
  • Must be well versed in Confluence, Airtables . SNOW, Coupa
  • Will be taking processes and SOPs to work at getting to a level of detail to automate processes vs manually
  • Requests will come through Airtables, evaluate data points as to what is next then work to inform Airtables next steps- what are next processes, etc
  • VMO experience is not required but will help
  • Required Education: BS/BA

Nice to have:

  • Previous experience in a Vendor Management Office (VMO) or in roles related to procurement, strategic sourcing, or IT operations
  • Familiarity with process improvement or quality frameworks (e.g., Lean, Six Sigma)
  • Experience with structured authoring or documentation frameworks (such as DITA or Markdown for technical docs)
  • Familiarity with vendor reporting and invoicing tools and processes. (e.g., Coupa, ServiceNow, ComSi, Apptio)
  • Certifications in technical writing (e.g., CPTC – Certified Professional Technical Communicator) or related fields

Additional Information:

Job Posted:
March 21, 2026

Work Type:
Hybrid work
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