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As a technical writer and editor, you’ll play a key role in helping our customers succeed by creating, maintaining, and improving documentation that supports users of Palantir’s products. At Palantir, we view documentation as a key part of product development. Working at the intersection of users and Palantir’s products, you will develop an understanding of user needs and help them get the most out of our software. You’ll be a thought partner with our product development teams, combining your communication skills with empathy for users and product knowledge. Your work will primarily be on written documentation, but may also include interactive tutorials, recorded demonstrations, or other communication channels.
Job Responsibility:
Understand and communicate the value proposition of Palantir’s products
Create user documentation in partnership with developers and business teams
Review and edit documentation to maintain a high level of quality
Identify, triage, and resolve needs in documentation
Maintain style guides and best practices for writing, improving, and publishing documentation
Manage and structure multi-stakeholder documentation projects
Uphold a culture in which developers are engaged with documenting their products, including hosting training sessions and workshops
Requirements:
Outstanding writing and editing skills
3+ years of technical writing experience or similar experience in software development
Experience with programming, scripting, or statistical packages
Commitment to quality and accuracy in communication and writing, with the ability to translate complex technical subjects into clear, concise prose suited for the intended audience
Ability to prioritise, adapt, and operate in unstructured environments as part of a fast-moving team
Enthusiasm for learning about and communicating new technology and concepts
Experience working with engineering teams as part of the software development process
Nice to have:
Previous work in software engineering or data science is a plus