Technical Writer

• Participate in and support the implementation of business and technology solutions
• Document the impact of changes to hardware, software, and operational schedules
• Review and update policies, procedures, and tactical issues with clear, concise documentation
• Perform daily validations of applications through Article Quality Index (AQI) checks
• Assess the impact of new applications on business operations and document strategies
• Contribute to reducing the impact of application and infrastructure failures through clear documentation and process improvement
• Present documentation and recommendations for resolving complex technical issues
• Collaborate with technology managers, functional teams, and stakeholders to gather and disseminate technical information

• 6+ months of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ months in technical writing experience

• 2+ years of experience in Technology Operations
• Strong written and verbal communication skills with a keen eye for detail
• Proficiency in Microsoft Office Suite and familiarity with ServiceNow
• Experience writing grants, editing technical content, and/or drafting proposals
• Proven ability to quickly learn and articulate complex technical concepts
• Ability to manage multiple projects and deadlines simultaneously
• Experience creating documentation and procedure manuals for diverse audiences
• Familiarity with Confluence, Jira, and Agile methodologies
• Experience writing for IT Service Desk environments and virtual agent formats
• Knowledge of ITIL Incident, Problem, and Request best practices (ITIL certification a plus)

Relocation assistance is not available for this position