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You will develop, edit, and maintain scalable content solutions that enable selling partners to navigate complex systems, programs, and tools. You will collaborate closely with UX designers, engineers, product managers, and localization teams to deliver content that is consistent, accessible, and optimized for performance.
Job Responsibility:
Author, edit, and manage technical content in a structured authoring environment (DITA), using internal content management systems and tooling
Translate complex technical and business concepts into clear, concise, user-friendly content for their selling partners
Collaborate cross-functionally with design, engineering, product, and localization teams to scope and deliver high-impact content
Follow established style guides and editorial standards to maintain consistency across all documentation
Develop and execute scalable content strategies that support business goals and user needs
Review existing content to ensure accuracy, usability, and adherence to accessibility and localization best practices
Track and meet quality goals, ensuring error-free, properly structured content across platforms and tools
Support project management for content development cycles, contributing to continuous improvement of team workflows
Requirements:
Bachelor’s degree in English, Technical Communication, Journalism, or a related field (Master’s preferred)
3+ years of experience as a technical writer, editor, or content strategist
Experience with content authoring in structured systems such as DITA
Hands-on experience using markup languages such as HTML or XML (2+ years)
Proficiency with Content Management Systems (CMS) and content production workflows
Strong editorial skills with a focus on clarity, consistency, and accuracy
Excellent written and verbal communication skills
Strong organizational and problem-solving skills
able to work in fast-paced, ambiguous environments
Nice to have:
Experience working with product and UX teams to write UI content and support user flows
Background in e-commerce, tech, SaaS, or platforms with global customer bases
Experience creating content for translation/localization and familiarity with multilingual workflows
Working knowledge of SEO, accessibility standards (WCAG), and user analytics
Fluency in or ability to read additional languages is a plus
Strong collaboration skills with distributed global teams
Detail-oriented with proven ability to manage multiple content projects and meet deadlines
What we offer:
medical, vision, dental, and life and disability insurance
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