Technical Writer

• Design a smooth user experience: Understand user objectives, anticipate their questions, and help innovate with AI-assisted solutions for meaningful outcomes
• Manage technical knowledge: Create, organize, and maintain clear documentation for features and guides
• Collaborate with experts: Work with teams across Product, Engineering, Support, Client Services, and Sales to improve documentation based on priorities and real-world feedback
• Drive communication excellence: Apply our documentation standards and style guide consistently, supported by our AI writing assistant

• Drive and ambition: enjoy taking initiative, learning quickly, and finding solutions to new challenges
• Excellent written English: can explain complex ideas clearly, concisely, and accurately
• Collaborative mindset: a team player who communicates clearly and works well across functions
• Documentation experience: written product documentation, user guides, or release notes and understand documentation tools and processes
• Ownership and independence: comfortable taking initiative to gather information from busy stakeholders, synthesizing incomplete inputs into clear documentation, and moving forward without perfect direction
• Technical curiosity: comfortable exploring SDKs, APIs, and integration flows, and know tools like GitHub

Experience with SDK and API documentation is a strong plus

• A great deal of freedom and trust
• Flexible working hours
• Work virtual-first with several Bloomreach Hubs available across three continents
• Company events
• 5 paid days off to volunteer
• People Development Program
• Communication coach available
• Leader Development Program
• $1,500 professional education budget on an annual basis
• Employee Assistance Program with counselors
• Subscription to Calm app
• ‘DisConnect’ days with additional day off each quarter
• Facilitated sports, yoga, and meditation opportunities
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options
• Company performance bonus
• Employee referral bonus of up to $3,000
• Reward & celebrate work anniversaries