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The Technical Writer position is responsible for creating clear and concise documentation for technical products or processes, translating complex information into user-friendly content, such as user manuals, instruction guides, and online help systems. They work closely with subject matter experts to gather information and ensure accuracy in their writing. The goal is to provide users with easily understandable and accessible documentation that helps them effectively use and troubleshoot technical products.
Job Responsibility:
Document Creation: Creating user manuals, installation guides, technical specifications, and other documentation to support the use and understanding of technical products and processes
Content Development: Researching, gathering, and organizing information from subject matter experts to create accurate and comprehensive technical documentation
Document Review and Editing: Reviewing and editing technical documents for clarity, accuracy, and consistency. This includes checking for grammar, spelling, and formatting errors
Document Maintenance: Updating and revising existing documentation to reflect changes in products, processes, or industry standards. This involves working closely with subject matter experts to ensure the accuracy and relevance of the information
Collaboration: Collaborating with cross-functional teams, such as developers, engineers, and product managers, to gather information and ensure that documentation meets the needs of the target audience
Document Accessibility: Ensuring that technical documentation is easily accessible to users by organizing and maintaining a centralized repository or knowledge base
Documentation Standards: Following established documentation standards and style guides to maintain consistency and ensure a unified voice across all technical documentation. Suggest ideas for improving standard templates, processes and best practices by fostering a continual service improvement mindset. Introduce and/or leverage internal secure GPT services where possible
Requirements:
Bachelor’s degree in Technical Writing, English, Computer Science, or a related field
3+ years of experience as a technical writer, preferably in IT infrastructure or related fields
Proven experience using Confluence for documentation management and content creation
Strong understanding of IT infrastructure concepts, including networking, servers, cloud computing, and cybersecurity
Excellent writing, editing, and proofreading skills with a keen eye for detail
Ability to quickly grasp complex technical concepts and explain them clearly to various audiences
Proficiency in using documentation tools and software, Google preferred
Experience creating visual aids and diagrams using tools like LucidChart