Technical Writer Job at West Midlands Combined Authority (Birmingham)

Job Description

We’re looking for an experienced Technical Writer, where you’ll play a key role in shaping how our corporate systems are documented and understood. We’re looking for a skilled professional to create and maintain high-quality technical documentation that supports critical systems and informs technical design decisions across the organisation. Working closely with Solution Architects, project teams, and subject-matter experts, you’ll produce clear, accurate, and compliant documentation, while owning and managing our central documentation repository. You’ll also help shape and influence supplier-provided materials, ensure alignment with industry and organisational standards, and drive continuous improvements to our documentation processes, enhancing usability, accessibility, and the overall stakeholder experience. Please note that this is a Fixed Term Contract till 28th February 2027

Job Responsibility

Create and maintain high-quality technical documentation that supports critical systems and informs technical design decisions
Produce clear, accurate, and compliant documentation
Own and manage central documentation repository
Shape and influence supplier-provided materials
Ensure alignment with industry and organisational standards
Drive continuous improvements to documentation processes, enhancing usability, accessibility, and stakeholder experience

Requirements

Demonstrable evidence of producing high quality technical documentation
Research and gathering of technical information
Presenting and testing understanding of technical documents to end users
Collaborating with developers, business analysts, infrastructure engineers and other technical specialists
A working knowledge of at least 2 of the following areas: Information and Data Management, Security, Application Management, ERP systems, CRM systems, Networking and Microsoft Solutions
Analytical mindset with strong problem-solving skills
An outstanding working relationship with end users in exceeding their expectations with excellent customer service, communication and presentation skills
Communicate complex IT designs in business terms to internal and external decision makers
Identify opportunities, costs, issues and risks for business stakeholders and make recommendations
Effectively manage a technical documentation library
Develop, own, deliver and support technical designs and documents
Work with business and technology stakeholders to translate business problems into technical designs and documents
Create technical documents through an iterative process
Understand the business needs, documenting those needs and producing technical documents
Document systems characterised by managed levels of risk
Ensure all key processes for the team are documented and owned
Establish and embed a culture of continuous service improvement

What we offer

Local Government Pension Scheme
Shared Cost Additional Voluntary Contribution scheme
28 days paid annual leave (with an option to purchase more) + Statutory days
EV car benefit scheme
Healthcare plans
Discounted gym membership, will writing, and mortgage advice
Option to buy a bicycle at a discounted rate
3 days of paid leave each year to volunteer
Interest-free financing through SmartTech
Discounted shopping with over 2,000 big-name retailers and Costco membership
Boundless unlimited entry to UK attractions and discounts
Eye Care Scheme offering free eye test and contribution towards glasses

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Technical Writer

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