Technical Writer Job at Two Circles (Vancouver)

Job Description

We are looking for a Technical Writer to lead documentation and knowledge architecture for the KORE Intelligence Platform — our suite of products used by sports and entertainment rights-holders and brands to grow audiences and revenue. 2026 is a pivotal year for us: with increased investment and an accelerated product development roadmap, we’re building the foundations that will drive meaningful change across the industry. This role will be central to that effort. Your initial focus will be on Partnership Intelligence, our product set that makes it easy to value, manage, optimise, and grow commercial partnerships and sponsorships. Over time, the role will expand to include Audience Intelligence, the product at the heart of helping clients truly know their fans. You’ll help build a documentation ecosystem that scales with the platform and acts as a force multiplier across teams. The Technical Writer will play a critical role in how we communicate complex systems, accelerate onboarding for both employees and clients, and ensure our products are adopted with confidence and speed. You’ll partner closely with Product, Engineering, Data, Product Marketing, and Client teams to produce clear, structured, and scalable documentation — spanning internal product and engineering content, user-facing guides, onboarding materials, integration references, and in-app knowledge. You’ll also play a central role in shaping Atlas, our new GPT-powered knowledge base. This is a role for someone who enjoys going deep — understanding backend systems, data flows, and technical decision-making — and translating that complexity into clarity that empowers others.

Job Responsibility

Own the documentation strategy across all internal and external audiences
Create content that helps new team members onboard quickly and helps clients realise value faster
Establish standards, templates, style guides, and best practices for how knowledge is authored and maintained
Build a scalable structure for documentation across multiple building blocks and product areas
Introduce governance processes that ensure documentation remains accurate, discoverable, and up to date
Translate complex systems, data pipelines, backend logic, and workflows into clear, structured documentation
Write content to support our engineering teams (architecture explanations, system overviews, integration references)
Write user-facing content (how-to guides, onboarding journeys, in-app help, conceptual overviews)
Create diagrams, flowcharts, and visual representations to simplify technical concepts
Maintain version-controlled documentation aligned with ongoing releases and product updates
Work closely with Engineering to understand system behaviour and technical changes
Partner with Product to clarify workflows, terminology, and expected behaviours
Partner with Product Marketing to ensure messaging and documentation are aligned across channels
Collaborate with Client, QA, Support, and Delivery teams to identify documentation gaps and high-impact opportunities
Attend team ceremonies and product reviews to stay ahead of upcoming changes
Help build, structure, and scale Atlas, our internal GPT-powered knowledge base
Design information architecture, tagging, retrieval methods, and content flows
Use AI tools to accelerate drafting, summarisation, classification, and content maintenance
Introduce processes that improve documentation discoverability, accuracy, and automation
Evaluate and evolve documentation tooling as the platform expands
Identify the documentation that will materially improve onboarding, adoption, and support efficiency
Prioritise work across multiple product teams and requests
Define lightweight frameworks for how documentation needs are assessed and maintained
Advocate for documentation as a core part of product quality and delivery

Requirements

3–4+ years of technical writing experience in SaaS, data-heavy platforms, backend systems, or developer-oriented products
Ability to explain complex systems, architectures, and data flows with clarity and precision
Experience working closely with engineering and technical stakeholders
Strong information architecture and content-design capabilities
Excellent writing, editing, and communication skills — concise, structured, accurate
Comfortable diving into technical details (reviewing code snippets, API behaviour, system logic)
Able to prioritise and manage multiple streams of work across teams
Experience establishing documentation processes, standards, and tooling
Comfortable leveraging AI to scale writing efficiency, consistency, and impact
Background in computer science, data science, engineering, or related fields is desirable

Nice to have

Background in computer science, data science, engineering, or related fields

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Technical Writer

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