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CSIRO Logo CSIRO · IT - Administration

Technical Writer

Australia, Any CSIRO site Employment contract 100103.00 - 113251.00 AUD / Year · Job Posted July 13, 2026
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Job Description

As the Technical Writer you will deliver Content Assurance Services across CSIRO’s Information Management & Technology (IMT) environment. The role embeds content services into team and project processes, producing and managing technical and other content that is accurate, accessible, findable, consistent, and AI-ready in a complex, fast-moving environment. You will add critical human judgement to all parts of the content, information, and knowledge creation and delivery process.

Job Responsibility

  • Collaborate with subject matter experts across IMT to produce, review, and edit high-quality, accurate, and human-checked content for project and team requirements
  • Assess delivered content for accuracy, consistency, accessibility, findability, and fitness for purpose
  • Assist teams to improve overall business processes by focussing on knowledge collection and transfer
  • Support change management by improving adoption of delivered content
  • Embed continuous improvement practices into content and information workflows
  • Use AI tools, including creation of Agents, where appropriate
  • Advise projects and teams on suitable use of available tools, including AI

Requirements

  • Demonstrated experience producing, reviewing and maintaining high-quality technical documentation, ensuring content is accurate, accessible, discoverable and fit for purpose
  • Proven ability to apply plain language principles, style guides, accessibility standards and professional judgement to create clear, user-focused and AI-ready content
  • Demonstrated ability to build productive relationships and collaborate effectively with SMEs, technical specialists and business stakeholders to gather, validate and communicate complex information
  • Strong communication and interpersonal skills, with a proven ability to contribute to shared outcomes within multidisciplinary and geographically dispersed teams
  • Experience managing information assets and documentation lifecycles to ensure information remains accurate, consistent, accessible and aligned to business needs
  • Demonstrated ability to embed knowledge capture, transfer and content governance practices that support organizational change and user adoption
  • Proficiency in modern documentation, collaboration and AI-enabled tools, with demonstrated experience applying them to improve content quality, knowledge management and productivity
  • Ability to provide guidance on the effective and responsible use of digital technologies, while maintaining awareness of emerging trends and opportunities
  • Demonstrated ability to deliver high-quality outcomes in dynamic environments, managing competing priorities, and tight deadlines
  • Proven problem-solving skills, sound judgement, and a proactive approach to continuous improvement and process optimization
  • Hands-on experience using Jira, Confluence, and SharePoint to manage project information, documentation and knowledge assets
  • Ability to establish effective information management practices and support teams in adopting collaboration tools and reducing information silos
  • Demonstrated commitment to the CSIRO Code of Conduct and the principles of diversity, inclusion, equal opportunity, and employee participation
  • Demonstrated commitment to workplace health, safety, environmental responsibility, and ethical behaviour

Nice to have

  • Experience with ITIL 4 (especially Knowledge Management) or similar models like YaSM
  • Experience working in Agile or Scrum teams
  • Demonstrated understanding of the DIKW Hierarchy

What we offer

  • 15.4% Super
  • Flexible work arrangements
  • Leave entitlements
  • Career development opportunities
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