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Join our PX Content Team and help shape a great developer and user experience through clear, consistent, and accessible documentation. The PX Content team is responsible for organizing and maintaining knowledge about our product. This includes documenting product features and creating business use cases that enable our clients to use Bloomreach independently. Our documentation is the single source of truth for clients, partners, prospects, and internal teams — essential for supporting our scalability and efficiency. You'll help drive strategic initiatives in a complex, multinational environment, collaborating closely with Product, Engineering, Support, Client Services, and Sales. We're paving Bloomreach's way to IPO, and you can help shape this ambitious vision.
Job Responsibility:
Design a smooth user experience: Understand user objectives, anticipate their questions, and help innovate with AI-assisted solutions for meaningful outcomes
Manage technical knowledge: Create, organize, and maintain clear documentation for features and guides
Collaborate with experts: Work with teams across Product, Engineering, Support, Client Services, and Sales to improve documentation based on priorities and real-world feedback
Drive communication excellence: Apply our documentation standards and style guide consistently, supported by our AI writing assistant
Requirements:
Drive and ambition: enjoy taking initiative, learning quickly, and finding solutions to new challenges
Excellent written English: can explain complex ideas clearly, concisely, and accurately
Collaborative mindset: team player who communicates clearly and works well across functions
Documentation experience: written product documentation, user guides, or release notes and understand documentation tools and processes
Ownership and independence: comfortable taking initiative to gather information from busy stakeholders, synthesizing incomplete inputs into clear documentation, and moving forward without perfect direction
Technical curiosity: comfortable exploring SDKs, APIs, and integration flows, and know tools like GitHub
Nice to have:
Experience with SDK and API documentation is a strong plus
What we offer:
A great deal of freedom and trust
Flexible working hours
Work virtual-first
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program
Subscription to Calm app
‘DisConnect’ days off each quarter
Sports, yoga, and meditation opportunities
Extended parental leave up to 26 calendar weeks for Primary Caregivers
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