Technical Writer

• Write and update user guides, short guides, and admin guides using MadCap Flare to reflect new features, product changes, and client-specific configurations
• Collaborate with product teams, SMEs, and stakeholders to gather accurate and timely information
• Consolidate information from JIRA tickets, work orders, release notes, and existing content to create clear, user-friendly resources
• Maintain internal reference guides and ensure all documentation meets style, terminology, and quality standards
• Manage documentation tasks from request through publication
• Maintain collateral catalogues and version history records
• Proofread and provide quality assurance for content produced by others
• Identify opportunities to improve the usability, structure, and accessibility of documentation

• 2+ years experience with technical writing and a strong ability to simplify complex information
• Excellent communication, collaboration, and attention to detail
• Demonstrated ability to manage multiple tasks and maintain high standards of accuracy
• An understanding of SaaS products or technical environments
• Experience with MadCap Flare (or similar single-source authoring tools), exposure to fintech products and white labelling is advantageous

Experience with MadCap Flare (or similar single-source authoring tools), exposure to fintech products and white labelling is advantageous

• Hybrid – only 2 days in office + flexible start and finish hours
• Paid Parental Leave, Birthday Leave, Volunteer Leave
• Awards, Training, Employee referral Bonus, and much more