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We're looking for a technical writer who is passionate about helping customers get the most out of our products. Our documentation philosophy is simple: reduce friction in the UI first, and when you can't reduce it any more, write content that gets users back on track as fast as possible. We also believe that documentation is a team sport where everyone has a role to play. You'll be creating documentation for a technically sophisticated security platform. This means working with complex systems, offensive security concepts, and enterprise deployment scenarios—then making them accessible to practitioners who need answers quickly. This isn't about maintaining a wiki or transcribing engineering notes. You'll be working directly with design, product, and engineering teams to test features, influence UI decisions, and build documentation systems that scale. You'll own content strategy across your domain and help establish how we document at XBOW.
Job Responsibility:
Collaborate with product managers to define content strategy for new releases as they move from private preview to full release
Suggest changes to UI text that improve the user experience and reduce the need to 'document the UI'
Provide feedback on new features by testing them hands-on and helping engineering teams find edge cases and bugs before they ship to customers
Plan content based on user needs by working with customer success and go-to-market teams to identify what information different personas need to complete their job and how best to provide it
Create technical documentation including API docs, integration guides, tutorials, troubleshooting guides, and reference materials
Build content systems that scale through templates, style guides, and docs-as-code workflows
Test and validate what you document by running code examples, calling APIs, and reproducing scenarios yourself
Gather and act on feedback from usage analytics, support tickets, and conversations with customers
You'll work with people across all disciplines at XBOW to understand our products, our users, and their different use cases
Requirements:
Written technical documentation for developer, security, or enterprise admin audiences such as API docs, integration guides, or technical reference materials
Documented complex technical concepts for multiple skill levels, from beginners to experts
Worked with docs-as-code workflows using Git, markup languages, pull requests, and documentation tooling
Tested and used the products you documented - you don't just write about features, you understand them through hands-on experience
Collaborated with engineering teams in fast-moving environments where you need to find a balance between content scope and shipping deadlines
Nice to have:
You're intellectually curious
You're self-directed
You communicate with precision
You're comfortable with ambiguity and ready to evolve with the role
You understand when to use AI tools
What we offer:
Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story
Significant opportunities to progress within the sales organization and shape your career trajectory as we scale
Meaningful Work: You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide