CrawlJobs Logo

Technical Writer - Service Automation

United States, Madison 45.00 USD / Hour · Job Posted April 27, 2026
Apply Position
Job Link Share

Job Description

Medasource is seeking two Technical Writers on a contract basis to support documentation initiatives for automation equipment and operational procedures. In this role, you will develop and update technical service manuals, operational documentation, and standard operating procedures (SOPs), ensuring all materials align with internal quality, regulatory, and formatting standards. You will collaborate closely with subject matter experts to translate complex systems, processes, and workflows into clear, concise, and structured documentation. The position requires maintaining version control, updating existing SOPs to new templates, and ensuring documentation accuracy and compliance. Training will be provided to support onboarding to systems and processes. This remote or hybrid position may require brief onsite travel and offers the potential for full-time conversion. Candidates must be able to sign confidentiality and non-disclosure agreements.

Job Responsibility

  • Develop technical service and operations manuals for automation equipment
  • Draft and maintain Standard Operating Procedures (SOPs) for service and operational processes related to equipment
  • Update and convert existing SOP documentation to align with new documentation templates and formatting standards
  • Work with subject matter experts to gather information and ensure documentation accuracy
  • Translate complex systems, processes, and workflows into clear, concise written documentation
  • Ensure documentation meets internal quality, regulatory, and formatting standards
  • Maintain organized documentation and version control throughout the documentation process

Requirements

  • Experience writing technical documentation, service manuals, or SOPs for technical systems or equipment
  • Strong attention to detail and organizational skills
  • Excellent written communication and documentation skills
  • Experience working with structured documentation templates and formatting standards
  • Ability to collaborate with subject matter experts and cross-functional stakeholders
  • Ability to sign confidentiality and non-disclosure agreements
  • Experience supporting automation platforms, laboratory equipment, medical devices, or other complex hardware systems (preferred)
  • Experience working in regulated environments (preferred)
  • Familiarity with SOP development and controlled documentation processes (preferred)

Nice to have

  • Experience supporting automation platforms, laboratory equipment, medical devices, or other complex hardware systems
  • Experience working in regulated environments
  • Familiarity with SOP development and controlled documentation processes

What we offer

  • Contract position with potential opportunity for full-time conversion
  • Training provided to support onboarding to systems and processes
  • Flexible remote or hybrid work environment
  • Opportunity to work on impactful documentation projects for automation equipment and operational procedures
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Health Savings Account
  • Dependent Care FSA
  • Supplemental coverage
  • 401k plan with company match
  • Paid time off
  • Sick time
  • Paid company holidays
  • Employee Assistance Program (EAP)

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Technical Writer - Service Automation

8 matching positions

Technical Writer

Software Resources, Inc. has an immediate job opportunity available for a TECHNI...
Location
Location
United States , Orlando
Salary
Salary:
Not provided
softwareresources.com Logo
Software Resources
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a technical writer or process documentation specialist, preferably in a technology, operations, or procurement environment
  • Proven ability to create clear, structured documentation for complex processes
  • Exceptional writing and editing skills with keen attention to detail and accuracy and ability to explain intricate workflows and technical jargon in simple, understandable terms
  • Strong analytical mindset for understanding end-to-end processes and experience in process mapping or flowcharting techniques to visualize workflows
  • Experience using AI-powered writing or analytics tools and proven ability to adopt modern technologies to improve documentation efficiency and quality
  • Familiarity with vendor management, sourcing/procurement processes, and related terminology
  • Effective verbal communication skills and experience collaborating with cross-functional teams
  • Excellent organizational skills with the ability to manage multiple projects simultaneously and meet deadlines
  • Proficiency in MS Suite, Airtable, Confluence, AI, and process visualization tools
  • Must be well versed in Confluence, Airtables . SNOW, Coupa
Job Responsibility
Job Responsibility
  • Author, organize, and update comprehensive, detailed process documentation and SOPs for VMO processes with a strong focus on creating content that is both user friendly and AI-enabled
  • Assist with process analysis, documentation workshops, and stakeholder interviews to extract process steps for translation into clear, structured documentation that can be leveraged for automation and AI-driven queries
  • Develop and re-enforce documentation standards, style guides, and templates to ensure structure and metadata consistency. Establish a process for periodic review and documentation updates
  • Work closely with Enterprise Tech and segment VMO teams to gather information, validate, and align processes
  • Collaborate extensively across departments – including Strategic Sourcing, IT Asset Management (ITAM), Service Optimization, Technology Portfolio & Business Management (TPBM), Procurement, and Legal – ensuring that all process documents are accurate, comprehensive, and aligned with organizational standards
  • Assist in training team members and customers in new or updated processes
Read More
Arrow Right

Technical Writer

Mujin is the future of industrial robotic systems in production and distribution...
Location
Location
United States , Suwanee
Salary
Salary:
Not provided
mujin-corp.com Logo
Mujin
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical background, pursuing an advanced degree in computer science, robotics, or a related field
  • Strong written communication skills
  • Demonstrated ability to research, analyze, and synthesize technical information
Job Responsibility
Job Responsibility
  • Develop whitepapers, case studies, blog posts, and technical articles that showcase the benefits of Mujin’s robotics solutions
  • Write website copy, brochures, and promotional content that clearly and persuasively communicates the nature and advantages of Mujin’s technology
  • Collaborate with researchers and engineers to publish industry insights and trend analyses
  • Gain deep understanding of products and services and translate complex information into simple, polished, engaging content
  • Partner with marketing, product, and sales teams to align messaging
  • Parttime
Read More
Arrow Right

Software Developer

Location
Location
Salary
Salary:
Not provided
myticas.com Logo
Myticas Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience with Python and the Django framework
  • Hands-on experience with XML processing and transformation
  • Familiarity with HTML and PDF generation technologies
  • Experience working with YANG models and JSON data
  • Comfortable working in Linux environments
  • Experience using Git for version control
  • Backend development experience with PostgreSQL
  • Front-end development skills with JavaScript, React, HTML, CSS, and Bootstrap
  • Experience designing and integrating REST APIs
Job Responsibility
Job Responsibility
  • Develop automation to transform XML-based documentation into multiple output formats
  • Build systems that generate documentation automatically from R&D data sources such as YANG models, JSON, and APIs
  • Create and maintain applications for document conversion, validation, and publishing
  • Develop backend services and REST APIs that support documentation workflows
  • Collaborate with engineers, technical writers, and product teams to enhance documentation tooling
  • Troubleshoot and resolve issues across documentation generation and publishing pipelines
  • Support Linux environments and CI/CD processes related to documentation automation
Read More
Arrow Right

Network Engineer, Operations & Support (Subsea)

Meta is looking for a Subsea Network Operations Engineer responsible for the ope...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program
  • Experience in Subsea Operations, Deployments, and Technology with 5+ years industry experience
  • Experience with all possible wet plant failure mechanisms and how to diagnose and accurately locate faults whether electrical or optical
  • Experience managing and operating wet plant including BU's, WSS ROADMs and Repeaters
  • Familiarity with DCN operations, management, network security and architectures
  • Hands-on experience with CLS tools and test equipment, in managing landing party use and setup of equipment during repairs
  • CLS management experience including facilities maintenance and security
  • Prior experience managing PFE and troubleshooting complex subsea power and grounding issues
  • Experience in Subsea O&M including (but not limited to), contracting, marine repair and maintenance (including depot testing and sparing), marine repair dispatch and spares loading
  • Technical experience in telecommunication networks in the subsea optical transport networks including DWDM, network infrastructures, IP Networking equipment, optical testing, optical measurement principles, experience with photonic layer
Job Responsibility
Job Responsibility
  • Manage subsea network performance and operations
  • Perform MA duties on Meta owned cable systems as required
  • Act as O&M SME for contracting and provide consultative O&M guidance to internal Meta teams
  • Run all necessary meetings, day-to-day interaction, timeline, logistics and budget management
  • Run turnkey projects. Receive/review designs from engineering and run field deployments as needed
  • Act as primary liaison to third party vendors, both managed service providers and fiber providers, managing the operations/deployment relationship and driving performance
  • Coordinate regular meetings with vendors and have a familiarity with the contracts and drive measurable statistics against them
  • Technical support to drive subsea contractor teams for network restoration, subsea performance test and engineering services for our global submarine deployments
  • Collaborate with Program Managers, Procurement, Engineering, Installation teams and vendors to formalize operational acceptance plans
  • Proactively contribute to documentation, automation and processes as they evolve
  • Fulltime
Read More
Arrow Right

Ai Documentation Engineer

Bentley’s software powers critical infrastructure around the world, and our docu...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
bentley.com Logo
Bentley Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineering experience with one or more of: Python, TypeScript/JavaScript, or similar languages
  • Hands-on experience with AI/ML or LLMs, such as building RAG pipelines, integrating with LLM APIs, or developing AI-assisted workflows
  • Familiarity with structured content (DITA XML or similar), and comfort working with schema-driven or strongly structured data
  • Experience building or integrating with content or data pipelines (e.g., Git-based workflows, CI/CD, message queues, or microservices)
  • Strong problem-solving skills, curiosity, and an interest in how people discover and use technical content
  • Ability to collaborate effectively with technical writers, platform engineers, and product stakeholders
Job Responsibility
Job Responsibility
  • Build AI-assisted tooling for documentation
  • Develop services and utilities that help with classification, tagging, summarization, link and structure validation, and content quality checks
  • Integrate these tools into our existing authoring and publishing workflows
  • Design and implement transformations, pipelines, and metadata models so our DITA XML content is easy for AI to chunk, index, and reason over
  • Work with architects and documentation leaders to define what AI-ready documentation means in practice
  • Work within our content pipeline (Oxygen/DITA, OpenDITA, Git, Azure DevOps pipelines) to add AI-powered capabilities without disrupting writers
  • Build and extend APIs that power AI-driven documentation experiences, such as search and Q&A assistants
  • Partner with documentation leadership, platform/DevOps engineers, and product teams to identify high-value automation and AI use cases
  • Contribute technical insight to our Documentation Community of Practice on how to best prepare content for AI systems
What we offer
What we offer
  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life
  • Fulltime
Read More
Arrow Right

AI Documentation Engineer

Bentley’s software powers critical infrastructure around the world, and our docu...
Location
Location
United States , Exton / Philadelphia
Salary
Salary:
Not provided
bentley.com Logo
Bentley Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineering experience with one or more of: Python, TypeScript/JavaScript, or similar languages
  • Hands-on experience with AI/ML or LLMs, such as building RAG pipelines, integrating with LLM APIs, or developing AI-assisted workflows
  • Familiarity with structured content (DITA XML or similar), and comfort working with schema-driven or strongly structured data
  • Experience building or integrating with content or data pipelines (e.g., Git-based workflows, CI/CD, message queues, or microservices)
  • Strong problem-solving skills, curiosity, and an interest in how people discover and use technical content
  • Ability to collaborate effectively with technical writers, platform engineers, and product stakeholders
Job Responsibility
Job Responsibility
  • Build AI-assisted tooling for documentation
  • Develop services and utilities that help with classification, tagging, summarization, link and structure validation, and content quality checks
  • Integrate these tools into our existing authoring and publishing workflows
  • Make documentation AI-ready
  • Design and implement transformations, pipelines, and metadata models so our DITA XML content is easy for AI to chunk, index, and reason over
  • Work with architects and documentation leaders to define what 'AI-ready documentation' means in practice (structure, semantics, metadata, context)
  • Integrate with our docs stack and AI experiences
  • Work within our content pipeline (Oxygen/DITA, OpenDITA, Git, Azure DevOps pipelines) to add AI-powered capabilities without disrupting writers
  • Build and extend APIs that power AI-driven documentation experiences, such as search and Q&A assistants
  • Collaborate across teams
What we offer
What we offer
  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world's infrastructure for better quality of life
  • Fulltime
Read More
Arrow Right

Product Support Engineer

Location
Location
Taiwan , Jubei City
Salary
Salary:
Not provided
teradyne.com Logo
Teradyne
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent verbal and written communication skills
  • Ability to work with cross-functional teams and team player
  • Critical thinking and the ability to troubleshoot complex issues
  • Technical Areas: Electromechanical, Embedded, Networking
  • Product Support experience desired
  • Automation experience desired
  • Storage Test, System Level Test or Semiconductor testing experience desired
  • Technical Project Management experience desired
Job Responsibility
Job Responsibility
  • Represent PS Engineering as a core team member on both existing and new products
  • Collaborate with the field team, engineering (SW, ME and HW), product support engineering and repair operation regarding field issues and escalations in both the field and contract manufacturer
  • Lead and project management on field upgrades and NR projects
  • Manage technicians in Taiwan – Satellite sites and Customer site
  • Analyze trends and identify opportunities to improve the reliability of our systems
  • Collaborate with design engineering on design in serviceability (DFS)
  • Develop a Field Replaceable Unit (FRU) strategy
  • Support system installation and work with install coordinator on required tools, resources, etc.
  • Assist in creating and reviewing support documents
  • Create and provide Product Training Documents together with our Techn Writer
What we offer
What we offer
  • Medical claims
  • Group insurance
  • Retirement plans
  • Paid vacation & holidays
  • Tuition assistance programs
  • Fulltime
Read More
Arrow Right

Senior Software Engineer - Storage

The Windows Servicing & Delivery (WSD) team investigates and remediates security...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science or related technical field AND 8+ years of software engineering with deep expertise in C and C++ for Windows kernel-mode development
  • OR equivalent experience
  • Hands-on experience with Windows storage driver stack: StorPort miniport drivers, storage filter drivers, or file system minifilter drivers — understanding of IRP flow, completion routines, and cancel-safe queue management
  • Solid grounding in Windows kernel fundamentals
  • Demonstrated ability to perform crash dump analysis and live kernel debugging using WinDbg
  • Working knowledge of NTFS on-disk structures: MFT record layout, attribute types, USN journal, and the NTFS log file for crash recovery
  • Familiarity with ReFS (Resilient File System): B+ tree metadata structure, integrity streams, block cloning, and the differences in crash recovery model versus NTFS
  • Experience debugging file system corruption scenarios: cross-linked clusters, orphaned MFT records, directory entry inconsistencies, and reparse point cycles
  • Understanding of Windows file system minifilter architecture: altitude registration, pre/post operation callbacks
  • Hands-on experience with Windows Server Failover Clustering (WSFC): quorum models (Node Majority, Disk Witness, Cloud Witness), cluster network configuration, and the cluster API
Job Responsibility
Job Responsibility
  • Own end-to-end resolution of critical ICMs escalated from top enterprise customers — analyze memory dumps, ETW traces, Storage Spaces logs, and cluster event logs to root-cause failures in S2D, WSFC, CSV, NTFS, and ReFS that cannot be resolved by field support
  • Investigate and fix security vulnerabilities in the Windows storage stack: privilege escalation through NTFS reparse points and junctions, information disclosure via uninitialized kernel pool in file system drivers, and denial-of-service through crafted on-disk structures in ReFS or NTFS
  • Design and implement reliability and correctness fixes in kernel-mode storage miniport drivers (StorPort, NVMe, iSCSI, SMB Direct/RDMA) and file system filter drivers — owning the full fix lifecycle from root cause through regression test to servicing release
  • Work directly with Storage Spaces Direct (S2D): diagnose and fix rebuild, rebalance, and fault-domain logic errors
  • investigate cache tier promotion/demotion bugs
  • resolve pool fragmentation and storage bus layer (SBL) issues in hyper-converged deployments
  • Maintain and harden Windows Server Failover Clustering (WSFC) and Cluster Shared Volumes (CSV): resolve quorum edge cases, CSV ownership transfer failures, cluster validation regressions, and inter-node storage arbitration deadlocks
  • Contribute to the Volume Shadow Copy Service (VSS) and Windows Backup infrastructure: fix provider/requester interaction bugs, VSS writer timeouts in large-scale environments, and shadow copy metadata consistency failures
  • Develop diagnostic tooling and automated regression suites for the storage stack — including kernel debugger extensions (!sdt, !storport analysis), ETW provider instrumentation, and Storage Spaces health model validation
  • Collaborate with MSRC for coordinated disclosure and patch delivery on storage-related CVEs
  • Fulltime
Read More
Arrow Right