Technical Writer - Networking

• Create and maintain moderately complex documentation, including product content, release notes, modules, multi-step processes, and short topics
• Research technical topics with some guidance to produce accurate and informative content
• Write in a clear, concise, and structured manner while adhering to established style guides and standards
• Proofread and edit documentation for grammar, formatting, structure, and technical accuracy
• Ensure consistency and clarity across all documentation deliverables
• Use technical writing tools such as MadCap Flare, Oxygen, or FrameMaker to create and publish content
• Manage source content using tools like Git (Bitbucket), Jira, and Confluence
• Organize, store, and maintain documents within repositories and content management systems
• Identify and suggest improvements in documentation workflows and processes
• Demonstrate a understanding of core networking concepts, including TCP/IP, OSI model, subnetting, routing protocols (e.g., BGP, OSPF), and network security (e.g., firewalls, VPNs)
• Understand and follow the documentation development lifecycle (DDLC) and content lifecycle management processes
• Meet project timelines and deliverables while managing multiple tasks and prioritizing workload effectively
• Collaborate and communicate effectively with cross-functional teams, including SMEs, developers, and QA, to gather information and clarify details
• Build strong working relationships with team members across different time zones and geographic locations
• Clearly convey ideas and ask thoughtful questions to gain a better understanding of technical concepts
• Deliver verbal updates and presentations with clarity and professionalism
• Work as an integral member of the team, contributing to shared goals and supporting team success
• Foster a respectful and collaborative environment with peers and other departments

• 2+ years of experience in technical writing, preferably in the technology or networking domain
• Understanding of software and hardware concepts, with a focus on networking technologies
• Familiarity with core networking concepts, protocols, and troubleshooting techniques
• Experience with tools such as MadCap Flare, Oxygen, FrameMaker, and source management platforms like Git (Bitbucket), Jira, and Confluence
• Strong command of grammar, structure, and technical accuracy
• Ability to write clear and concise documentation tailored to the audience
• Proven experience working with cross-functional teams to gather information and produce high-quality content
• Excellent verbal and written communication skills with a focus on professionalism and clarity
• General understanding of project timelines, content lifecycle management, and Agile/Waterfall methodologies

Familiarity with Software-Defined Networking (SDN) or cloud networking concepts (e.g., AWS VPC, Azure Virtual Network)

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