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We are looking for a Technical Writer / Knowledge Base Specialist to join our team and take ownership of our product documentation and knowledge base. In this role, you will create clear, structured, and user-friendly documentation that helps customers understand and use our platform independently. Your work will transform technical product features into practical guides and resources that improve the overall user experience. You will collaborate closely with Product, Engineering, and Customer Support teams to ensure documentation is accurate, up to date, and aligned with how customers actually use the platform. This role has a direct impact on customer autonomy, product adoption, and support efficiency.
Job Responsibility:
Own and maintain the company’s product Knowledge Base
Write and update documentation for platform features, configurations, and workflows
Create step-by-step guides, tutorials, and FAQs to support users
Translate technical concepts into clear and accessible content for non-technical users
Collaborate with Product Managers and Engineers to document new features and releases
Ensure documentation stays accurate and updated as the product evolves
Improve the structure, taxonomy, and organization of the knowledge base
Create supporting materials such as screenshots, diagrams, or short video tutorials
Use support tickets, customer feedback, and usage data to continuously improve documentation
Requirements:
3+ years of experience as a Technical Writer, Documentation Specialist, or similar role
Experience documenting digital products, SaaS platforms, or technical tools
Experience using documentation platforms such as Confluence, GitBook, Notion, Zendesk Guide, or similar tools
Excellent written communication skills
Strong ability to structure and simplify complex information
User-centric mindset, focused on helping customers find answers quickly
Ability to quickly learn and understand technical products
High attention to detail and content quality
Nice to have:
Experience collaborating closely with Product or Engineering teams
Experience documenting APIs, integrations, or technical workflows
Basic knowledge of HTML or Markdown
Experience working in SaaS companies or tech startups
What we offer:
Flexible schedule
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Responsibility from day one, and professional and personal growth
Great work environment, and international team of talented people
23 vacation days + your birthday off
Health insurance from Day 1
English or Spanish lessons
Wellhub
Flexible retribution (tax free allowance on restaurants and transport)