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Technical Writer II

United States, Austin · Job Posted May 27, 2026
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Job Description

The Optimizely Documentation team is looking for a developer-focused Technical Writer II to help create content for end users and developers. You will work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams, and partner with teams like Education, Onboarding, Enablement, and Customer Success to ensure product documentation is accurate, up-to-date, and meets users' needs.

Job Responsibility

  • Organize, design, and create end user and developer documentation, including API and SDK documentation as well as developer walkthroughs
  • Translate complex technical topics into clear, concise language and create effective visual aids
  • Adhere to style guide standards
  • Follow product release cycles and collaborate with Product/Engineering teams to determine the impact on existing documentation or need for new documentation
  • Flag documentation quality issues and suggest improvements to the Product/Engineering team
  • Manage documentation tasks across multiple projects, including contributing to major product launches, and communicating progress to the documentation team and manager
  • Develop and maintain up-to-date knowledge of assigned Optimizely software products
  • Actively contribute to team meetings, including retrospectives and style guide meetings
  • Use AI-assisted tools for drafting, reviewing, and improving documentation, ensuring all output meets quality standards through critical evaluation before publishing
  • Help refine existing documentation skills for AI-assisted workflows

Requirements

  • 2-4 years of related documentation experience in a fast-paced or Agile environment
  • Comfortable using Git-based workflows
  • Proficient with Markdown and HTML
  • Ability to grasp technical concepts quickly and curious to learn new technologies
  • Understanding of Agile software development processes, including writing user stories and managing tasks in an iterative environment
  • Strong communication skills, including: Writing, editing, and diagramming
  • Knowledge of Standard American English grammar and technical writing style norms
  • Ability to listen actively and ask relevant questions
  • Ability to work as a productive team member to: Handle multiple concurrent projects
  • Prioritize work under pressure
  • Work independently to research and complete assigned projects
  • Adhere to team processes
  • Bachelor's Degree in English, Technical Writing, Technical Communication, Computer Science, or equivalent professional experience, required

Nice to have

  • Experience with Cloud/SaaS/PaaS
  • Experience with content management systems, A/B testing, or statistical analysis
  • Experience with Optimizely products (Content Management System, Feature Experimentation, Web Experimentation, Analytics)
  • Experience with Claude code, GitHub workflows, Archbee, and Jira
  • Familiarity with multiple software development lifecycles
  • Ability to read and understand code samples
  • Proficiency in HTML and CSS
  • Experience with OpenAPI Specification (Swagger)

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