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A skilled Technical Writer to help create the content users need, when and where they need it. You will work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams, as well as partner with the Education, Onboarding, Enablement and Customer Success teams, to ensure product documentation is accurate, up-to-date and meets user's needs. Demonstrated ability to follow style. Proficiency with writing tools. Completes assignments on time and with high quality.
Job Responsibility
Help create the content users need, when and where they need it
Work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams
Partner with the Education, Onboarding, Enablement and Customer Success teams to ensure product documentation is accurate, up-to-date and meets user's needs
Follow style guide
Write quality documentation for any product in the suite
Perform peer reviews for other writers
Explain complex problems and solutions in a clear and concise manner
Independently research information for writing
Mentor, coach, and develop more junior team members
Identify inefficiencies and make suggestions to improve
Plan, organize, and write for a large feature or new product
Interview other technical writing candidates
Demonstrate innovation and creativity in tools, processes, structure, style guide
Research the Jira ticket system for known bugs or new features
Collaborate with peers in ADEPT
Maintain relationships with peers in other departments
Prioritize own work
Set up and lead meetings
Requirements
Approximately 3-7 years of technical writing experience (or fewer years with additional software development experience, or other enhancing skillset)
Bachelor's Degree (Master's Preferred) in English, Information Design, Technical Writing, Technical Communication or equivalent, required