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The Optimizely Documentation team is looking for a developer-focused Technical Writer II to help create content for end users and developers. You will work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams, and partner with teams like Education, Onboarding, Enablement, and Customer Success to ensure product documentation is accurate, up-to-date, and meets users’ needs.
Job Responsibility
Organize, design, and create end user and developer documentation, including API and SDK documentation as well as developer walkthroughs
Translate complex technical topics into clear, concise language and create effective visual aids
Adhere to style guide standards
Follow product release cycles and collaborate with Product/Engineering teams to determine the impact on existing documentation or need for new documentation
Flag documentation quality issues and suggest improvements to the Product/Engineering team
Manage documentation tasks across multiple projects, including contributing to major product launches, and communicating progress to the documentation team and manager
Develop and maintain up-to-date knowledge of assigned Optimizely software products
Actively contribute to team meetings, including retrospectives and style guide meetings
Use AI-assisted tools for drafting, reviewing, and improving documentation, ensuring all output meets quality standards through critical evaluation before publishing
Help refine existing documentation skills for AI-assisted workflows
Requirements
2-4 years of related documentation experience in a fast-paced or Agile environment
Comfortable using Git-based workflows
Proficient with Markdown and HTML
Ability to grasp technical concepts quickly and curious to learn new technologies
Understanding of Agile software development processes, including writing user stories and managing tasks in an iterative environment
Strong communication skills, including: Writing, editing, and diagramming
Knowledge of Standard American English grammar and technical writing style norms
Ability to listen actively and ask relevant questions
Ability to work as a productive team member to: Handle multiple concurrent projects
Prioritize work under pressure
Work independently to research and complete assigned projects
Adhere to team processes
Bachelor’s Degree in English, Technical Writing, Technical Communication, Computer Science, or equivalent professional experience, required
Nice to have
Experience with Cloud/SaaS/PaaS
Experience with content management systems, A/B testing, or statistical analysis
Experience with Optimizely products (Content Management System, Feature Experimentation, Web Experimentation, Analytics)
Experience with Claude code, GitHub workflows, Archbee, and Jira
Familiarity with multiple software development lifecycles