Technical Writer II - Help Center

• Develop a deep understanding of our users, products, and unique challenges
• Write clear, easy-to-follow help articles and guides
• Manage and prioritize incoming requests for new articles and updates
• Partner with SMEs to determine the best flow and structure of your content
• Facilitate productive meetings and working sessions
• Run content reviews at key milestones, and participate in peer content reviews
• Audit existing articles for out-of-date information, typos, and broken links
• Track article engagement and address user feedback
• Recommend new ways of grouping, classifying, and labeling help content
• Learn and gain expertise in our design and operational tools
• Help evolve the voice and tone of self-guided support

• 2+ years of technical writing experience
• An inspiring portfolio that showcases how you approach help content. Must include writing samples
• Fantastic writing (American English), editing, and proofreading skills
• Comfortable leveraging AI tools to streamline content creation, research, and documentation workflows
• Familiar with design systems and editorial style guides
• Familiar with Figma, Zendesk, Confluence, and Jira
• Able to work independently, communicating across multiple time zones
• High emotional intelligence

Experience working with or in a customer support organization is a huge plus

Reasonable accommodation for individuals with disabilities