Technical Writer II - Help Center Jobs

Technical Writer II - Help Center

Addepar

Location:
Canada

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Shape the future of help and training at Addepar, reimagining how clients and employees learn about our products and services. Craft the foundational content that ensures every new user feels immediately welcome, quickly understands our products, and gains the confidence to begin their journey toward expertise. Work with Product, Support, and Services teams to create and refine a library of guides, how-to articles, and more. Research, author, edit, proofread, format, and publish the content following Addepar’s style guidelines.

Job Responsibility:

Develop a deep understanding of our users, products, and unique challenges
Write clear, easy-to-follow help articles and guides
Manage and prioritize incoming requests for new articles and updates
Partner with SMEs to determine the best flow and structure of your content
Facilitate productive meetings and working sessions
Run content reviews at key milestones, and participate in peer content reviews
Audit existing articles for out-of-date information, typos, and broken links
Track article engagement and address user feedback
Recommend new ways of grouping, classifying, and labeling help content
Learn and gain expertise in our design and operational tools
Help evolve the voice and tone of self-guided support

Requirements:

2+ years of technical writing experience
An inspiring portfolio that showcases how you approach help content. Must include writing samples
Fantastic writing (American English), editing, and proofreading skills
Comfortable leveraging AI tools to streamline content creation, research, and documentation workflows
Familiar with design systems and editorial style guides
Familiar with Figma, Zendesk, Confluence, and Jira
Able to work independently, communicating across multiple time zones
High emotional intelligence

Nice to have:

Experience working with or in a customer support organization is a huge plus

What we offer:

Reasonable accommodation for individuals with disabilities

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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