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As a Technical Writer in Enterprise Technology IAM group, you will play a key role in supporting the IAM Transformation journey. This transformation focuses on enhancing the end-user experience, consolidating technology stacks, and improving information security through proper lifecycle management for all employees. You will collaborate with Service Management, Organizational Change Management, Engineering, and Identity Operations teams to document functional and process changes, ensuring that IAM products and platforms are simple, seamless, and secure for cast members, employees, and partners across business segments and corporate functions.
Job Responsibility
Develop, edit, and maintain clear, concise, and user-friendly technical documentation for IAM products, platforms, and processes
Collaborate with IAM engineers, product owners, and operations teams to translate complex technical concepts into accessible content for a wide audience, including leadership, end users, and application owners
Support IAM Transformation initiatives by documenting functional changes, operational processes, and adoption workflows
Partner with Organizational Change Management and Service Management teams to create training materials, FAQs, job aids, and user guides
Participate in Agile ceremonies such as sprint planning and backlog refinement to ensure documentation aligns with current development efforts
Review and maintain IAM content repositories, ensuring version control, accuracy, and accessibility
Continuously gather feedback from stakeholders to improve the clarity, usability, and effectiveness of documentation
Requirements
7+ years of experience in technical writing within large-scale enterprises, preferably supporting IAM, enterprise platforms, or collaboration ecosystems
3+ years of experience contributing to large, transformational IT initiatives
Proven ability to communicate complex technical concepts clearly to diverse audiences
Experience working collaboratively with cross-functional teams, including engineering, operations, and leadership
BA
Nice to have
Familiarity with Identity and Access Management technologies and enterprise security principles
Experience creating documentation for Agile and iterative software development environments
Advanced knowledge of technical writing tools, content management platforms, and visual communication tools