Technical Triage Support Analyst Job at Robert Half (Boiling Springs, Spartanburg)

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...

Location

United States , Remote; Seattle; Phoenix; Albuquerque

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
Demonstrate ability in navigating AWS S3 folders
Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
Demonstrate characteristics of a team player
Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
Associate Degree

Job Responsibility

Assist users via chat to solve technical problems with predefined steps
Triage incomplete tickets
Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Salesforce Support Analyst

As a Salesforce Support Analyst at Daxko, you will play a key role in ensuring o...

Location

United States , Birmingham, Alabama

Salary:

44000.00 - 66000.00 USD / Year

Daxko

Expiration Date

Until further notice

Requirements

Solid understanding of Salesforce data relationships (objects, fields, lookups, ownership)
Strong analytical and troubleshooting skills
Excellent communication skills and the ability to translate technical concepts to non-technical users
High attention to detail when working with data or making administrative updates
Customer-first mindset with the ability to manage multiple requests and prioritize effectively
Ability to collaborate across diverse teams (Sales, Marketing, Customer Success, Finance, etc.)
Bachelor’s degree in Business Administration or equivalent experience
Experience with Sales Cloud, Service Cloud, and/or Experience Cloud
Hands-on experience with Salesforce Flows (building, debugging, or troubleshooting)
Experience with Microsoft 365

Job Responsibility

Serve as the first point of contact for Salesforce support, monitoring and triaging incoming tickets
Troubleshoot user issues involving records, reports, dashboards, automations, and access
Investigate data or process errors, resolve what you can, and collaborate with senior admins/developers on complex issues
Perform user administration tasks (profiles, roles, permissions, new user setup, deactivation, etc.)
Maintain and improve reports, dashboards, list views, and filters to ensure data accuracy and usability
Make configuration updates (picklist changes, field updates, page layout modifications) with guidance from senior team members
Assist with data management tasks such as imports, exports, and deduplication
Document common support issues, FAQs, and resolution steps to improve internal knowledge sharing
Participate in regression and user acceptance testing during new releases or enhancements
Collaborate with the Business Systems team to identify recurring issues and recommend improvements

What we offer

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work

Fulltime

Salesforce Technical Analyst

Develops technical documentation, designs, analyzes, tests, provides end user su...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

1 year of college-level coursework in system requirements design and interpretation and/or support of production systems (Lev 1)
3 years of experience in computer technology and/or information systems (Lev 2 – 4)
2 years of experience in data analysis, data management and integration, extracting and analysis reporting. (Lev 2-4)
High-School Diploma or GED in general field of study (All Levels)

Job Responsibility

Develops technical documentation, designs, analyzes, tests, provides end user support and training for new applications and data structures
and provides post-implementation review for systems and reporting to support customers and management.
Track and resolve basic or routine processing problems, coordinating with all areas.
Research, analyze, track and resolve basic production problems.
Develop business objectives, processing requirements, and technical specifications.
Analyze files and map data from one system to another.
Responsible for production cycles, solving production incidents and notification of problems.
Write SQL queries needed for production support.
Develop basic test data.
Process test files and analyze test results.

Fulltime

IT Business Support Analyst

As an IT Business Analyst specializing in Healthcare Experiences, you will play ...

Location

United States , Dallas

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

A college degree in Computer Science, Information Technology, or related fields, is preferred, although equivalent experience will be considered
Fundamental knowledge of Windows, PCs, SQL, client/server architecture, networking, operating systems, databases, and software applications preferred but not required
Experience in healthcare industry and mobile/web applications, AI would be a plus
Experience with creation and maintenance of functional and/or technical specifications
Experience with change control processes
Experience with project management methodologies
Able to work independently with minimal supervision
Strong oral and written communications skills
Strong time management skills and ability to triage priorities based upon business justification
Must possess excellent communication skills (listening, written and verbal) with demonstrated ability to build effective working relationships across various levels of the organization

Job Responsibility

Write clear and well-structured business requirements
Create process documentation to enable capability mapping and solution design
Independently lead small to medium sized healthcare IT related projects as assigned
Collaborate with cross-functional teams to address technical challenges
Communicate effectively with project members and end-users, providing clear instructions and guidance
Ensure timely resolution of incidents to minimize disruptions in healthcare services
Provide assigned support during system go-lives and upgrade projects, including off-hour releases as required
Develop ideas that enhance business operations based upon gathered requirements
Meet with key stakeholders to understand business and user needs and provide recommendations
Bridge the gap between business and IT by translating business needs into technical specs communicating technical information back to the business

Fulltime

Business Analyst Technical Project Lead

We are seeking a skilled and proactive IT Business Analyst to be part of a dynam...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst in Insurance domain, preferably General/Asset Insurance
Strong understanding of Agile methodologies (Scrum/SAFe)
Experience with tools like JIRA, Confluence, Balsamiq, Figma, etc.
Experience in working on greenfield or large-scale transformation projects is preferred
Exposure to API-driven product development is an added advantage
Bachelor's degree in IT, Computer Science, Business, or related field

Job Responsibility

Collaborate with business stakeholders and product owners to gather, analyze, and document requirements for a greenfield Asset Insurance product
Break down high-level features into epics and user stories with clearly defined acceptance criteria
Lead and facilitate refinement and grooming sessions, ensuring alignment with business goals and technical feasibility
Define process flows, data models, and UI mockups to support requirement understanding
Act as a bridge between business and technical teams, ensuring accurate translation of business needs into deliverable features
Ensure traceability of requirements through development, testing, and delivery
Support the QA and UAT teams with clarifications, test case validation, and issue triage
Participate in Agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives
Maintain backlog hygiene by continuously refining stories and prioritizing based on business value and dependencies

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

Service Desk Analyst

We are looking for a growth-minded IT professional to support our internal emplo...

Location

United States , Austin

Salary:

Not provided

Clear

Expiration Date

Until further notice

Requirements

2+ years of applicable experience, including in-person and remote experience in a customer service-focused technical environment
Demonstrated success in providing a stellar customer service experience along with desire to find solutions, rather than merely addressing symptoms
Strong communicator with exceptional ability to interact with technical and non-technical end-users
Highly organized and detail-oriented with an ability to strive in a fast-paced environment with competing priorities
Technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
Demonstrated expertise in computer assembly, including remote triage and troubleshooting capabilities of typical and atypical computer components
Experience working within ITSM tools and managing tickets, documentation, and SLA’s
Works well under pressure
Self-starter with an “owners mentality”
Ability to work varying shifts, including weekends/holidays/on-call - We are a 24/7/365 operation

Job Responsibility

Provide remote troubleshooting for devices with airport operations personnel
Hardware support, including component and cable verification, addressing equipment failures, performing firmware upgrades, and configuring hardware remotely
Network support, involving monitoring and troubleshooting network infrastructure (ISP, routers, switches, access points, and cellular devices)
Assist users with software configuration and troubleshooting, along with remote software installations, and monitor for successful deployment and functionality
Utilize various software tools, such as PDQ, Virtual Machines, Azure AD, Meraki, Peplink, Okta, Slack, Jira/Confluence, and Dialpad, to efficiently pinpoint and resolve technical issues
Escalate issues to third-party vendors and coordinate on-site visits for timely resolution
Manage access requests across multiple systems/applications, ensuring 100% compliance with established rules and regulations
Respond to tickets and phone support requests in a round-robin assignment queue, consistently meeting or exceeding all established SLAs
Utilize existing runbooks and suggest updates or creations when current knowledge is lacking
Coordinate seamlessly with co-workers to address and escalate critical business incidents to the appropriate support team while maintaining open and active communication with users

What we offer

15 days Paid Time Off for Full-Time Team Members, increasing with time in service
Comprehensive Medical, Dental, Vision, Pet, Home, Auto, Disability, Life Insurance, and Legal advice for eligible team members
Backup childcare and eldercare through Care.com
Paid Parental, Family, Military & Bereavement Leave Program for eligible team members
Emotional Well-Being Assistance
401k Retirement Plan with company match
Ongoing training & development programs to grow & advance your career with a growing company
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends
$100 monthly wellness stipend for health and fitness-related expenses

Fulltime

MS Dynamics CRM Support Specialist, Analyst

We are looking for a Microsoft Dynamics Support Engineer to provide advanced fun...

Location

India , Gurgaon

Salary:

Not provided

BlackRock Investments

Expiration Date

March 30, 2026

Requirements

1-3 years of experience in a technical support, application support, or support engineering role
Hands-on experience supporting Microsoft Dynamics 365 and/or the Power Platform in a production environment
Strong knowledge of Dynamics 365 Sales and Customer Service applications
Experience with Power Automate, Power Apps, and configuration/customization in Dynamics
Working knowledge of integrations and enterprise data flows
ability to troubleshoot issues across systems
Excellent written and verbal communication skills, with the ability to support and influence non-technical users at varying levels of seniority
Strong problem-solving mindset, positive attitude, attention to detail, and resilience in a fast-paced support environment
Proven ability to work effectively within cross-functional global teams

Job Responsibility

Act as Level 2 escalation support for Dynamics 365 incidents, service requests, and defects that cannot be resolved by Level 1 support
Provide technical support to end-users and resolve issues related to Dynamics 365
Diagnose and resolve complex functional and technical issues across Dynamics 365 Sales and Customer Service, including system errors and performance bottlenecks
Perform detailed root cause analysis, identify recurring issues, and recommend and implement corrective and preventive actions
Partner with Level 1 support to improve knowledge articles, runbooks, and triage processes
Support and maintain Dynamics configurations including entities, forms, views, dashboards, workflows, and business rules
Implement small enhancements, configuration changes, and fixes in alignment with product standards and governance
Validate changes through testing and support controlled releases to production
Support integrations between Dynamics 365 and enterprise platforms (e.g., SharePoint, Power BI, Azure, Aladdin-related platforms)
Investigate and resolve data quality, synchronization, and migration issues, working closely with the Data & Governance team and the Data Engineering team

What we offer

Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)

Fulltime

Salesforce Technical Team Lead

The role of Technical Lead ensures that HammondCare’s internal Platforms team ha...

Location

Australia , St Leonards

Salary:

Not provided

HammondCare

Expiration Date

Until further notice

Requirements

Minimum 7+ years technical delivery of Salesforce Support and/or Agile delivery of Salesforce implementation projects
Tertiary qualifications in information systems or the equivalent work experience, with a minimum of 7 years in an information systems discipline role
Demonstrated experience managing, coaching and mentoring a team
High level communication and interpersonal skills, able to rapidly decern technical solution options and clarify risks and opportunities to stakeholders up to the management team
Special expertise in leading and communicating with technical resources
Minimum Salesforce Platform App Builder, Salesforce Developer 1 Certificate, with further certification highly regarded
Significant practical experience in Salesforce development, and clear understanding of Salesforce object models and technical solution options, with a focus on best practice solutions
Business Analytics skills such as running discovery workshops, eliciting requirements, mapping/mining business processes, training users and preparing project and training documentation
Practical knowledge of the development lifecycle and develops processes
Strong planning and organising skills with the ability to priorities tasks to meet deadlines

Job Responsibility

Manage the Platforms Support Team as the direct report manager, supporting, coaching and mentoring your team with their professional development goals. This role will work closely with the Product Owner/s and Senior Solution Architect
Oversee the support process, managing rosters and escalations, regulating the triage of incoming tickets, working to preventing duplicate entries in Jira. This role will work to continually improve response and defect resolution time
Oversight and escalation point for technical support for the platform team applications, monitoring work on technical tasks in liaison with Solution Architects to ensure sprint items are completed to a high standard, following Salesforce Well-Architected best practices
Working with the product owner and solution architects to form development sprints, and to assign out work to platform team members for technical development, peer review, quality testing, user acceptance testing, and release
Identify risks, raise them to the Platform Manager when required and work together with the Senior Solution Architect and Product Owner/s to form contingency plans to meet business delivery deadlines, mitigate risks and prevent potential incidents occurring
Support the Product Owner/s and Business Analysts to review and prioritise backlog items, especially ensuring that key information is captured in triage by the support team for emerging issues and stories identify by the business via support tickets, leveraging resource from the support team to assist with requirement gathering and other business analysis tasks where possible
Work to improve communications with other business support teams, IT teams, business subject matter experts, super users and stakeholders
fostering and supporting the relationships and the sharing of information to improve user experience and engagement. Form regular communication channels with key teams and personnel
Contribute to the technical management of the Platform, including participating in solution design, release management, exception handling, peer review, technical development and support of the platforms wherever needed, being ready to roll-up-your sleeves and get tasks done alongside the team when resources are stretched
Be ready to present and report on technology work being undertaken to governance teams and the business. Provide technical expertise during sessions when engaging with stakeholders from across the organisation

What we offer

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options, including hybrid arrangements
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family.
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

Fulltime

Technical Triage Support Analyst

Robert Half

Location:
United States , Boiling Springs, Spartanburg

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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