Technical Triage Support Analyst Job at Robert Half (Boiling Springs, Spartanburg)

Technical Triage Support Analyst

We are looking for a Technical Triage Support Analyst to join our team in Boilin...

Location

United States , Boiling Springs

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong commitment to delivering outstanding customer service with excellent communication and interpersonal skills
Basic technical troubleshooting knowledge, including familiarity with computer systems and network principles
Proven ability to diagnose customer issues and apply effective solutions or escalate when necessary
Exceptional organizational skills with attention to detail and the ability to document interactions accurately
Ability to prioritize and manage tasks effectively in a team-oriented environment
Attention to detail and adaptability when handling complex or high-pressure situations

Job Responsibility

Respond to incoming support calls promptly, delivering detail-oriented and courteous service to all customers
Diagnose and troubleshoot basic technical issues using established procedures while ensuring clear communication
Escalate unresolved or complex technical problems to specialized teams with detailed documentation
Log all customer interactions, troubleshooting steps, and resolutions in the ticketing system for accurate record-keeping
Maintain a customer-centric approach by demonstrating empathy, patience, and timely follow-ups
Collaborate with internal teams to ensure smooth communication and efficient resolution of escalated issues
Provide consistent updates to customers regarding the status of their issues and resolutions
Uphold high standards of enthusiasm when handling customer inquiries
Participate in team discussions and contribute to improving support processes and efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Technical Support Analyst

As a Level 1 Technical Support Analyst, you will be the first point of contact f...

Location

Isle of Man , Douglas

Salary:

Not provided

Stacuity

Expiration Date

Until further notice

Requirements

Degree (or equivalent) in IT, Computer Science, Networking, or related discipline - Desirable
Industry certifications such as CompTIA A+/Network+, ITIL Foundation, CCNA (or equivalent) - Desirable
Excellent written and spoken English - Essential
Customer support or service desk experience (or strong customer-facing experience with clear technical aptitude) - Desirable
Comfortable troubleshooting networking basics: IP addressing/subnetting, routing concepts, DNS, VPNs, firewalls, and packet flow - Desirable
Interest or knowledge in mobile networks and IoT connectivity
awareness of concepts such as APNs, SIM/eSIM, IMSI, and data sessions is beneficial - Desirable
Experience using ticketing systems and knowledgebases (e.g. Zendesk, Freshdesk, Confluence) is helpful - Desirable
Able to write clear, structured documentation and customer communications - Desirable
Strong organisation and attention to detail: accurate ticket notes, timelines, and follow-ups - Desirable

Job Responsibility

First-line customer support (L1): Receive, triage, and respond to customer enquiries via the support portal, email, and other agreed channels
Own tickets through to resolution where possible, escalating to L2/L3 with clear diagnostics and impact assessment when required
Provide timely, professional, and empathetic communications to customers - especially during incidents
Meet agreed service targets (e.g., first response time, update frequency, and resolution/closure quality)
Ticket, incident, and communications management: Log, categorise, prioritise, and track incidents, problems, and service requests using our ticketing tools and processes
Support incident coordination by gathering information, maintaining timelines, and ensuring customers and stakeholders receive regular updates
Follow runbooks and standard operating procedures (SOPs) to restore service quickly and safely
Capture post-incident learning: contribute to RCA inputs, known error records, and corrective actions
Support portal and knowledge base: Develop and maintain our customer support portal, ensuring it is organised, easy to navigate, and kept up to date
Create and improve knowledgebase articles, FAQs, troubleshooting guides, and "how to" content based on recurring issues and customer needs

Fulltime

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...

Location

United States , Remote; Seattle; Phoenix; Albuquerque

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
Demonstrate ability in navigating AWS S3 folders
Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
Demonstrate characteristics of a team player
Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
Associate Degree

Job Responsibility

Assist users via chat to solve technical problems with predefined steps
Triage incomplete tickets
Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Environment Support Analyst

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Working Experience in Application Support, Maintain High availability of non-production environments by managing proactive and effective monitoring & alerting of test infrastructure
Address and remediate various non-prod server’s infrastructure vulnerabilities across corporate business unit as per bank standards. Automate and advancement of the patching workflow using Ansible and Chef automation tools
Preserve and enhance the knowledge base of Environment Monitoring and Automation activities by appropriate documentations
Can quickly identify Infrastructure issues and do an RCA and run Triage calls to resolve issues end to end

Job Responsibility

Spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence
Harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

New

Help Desk/Desktop Support Analyst

We are looking for a hands-on Help Desk/Desktop Support Analyst to provide respo...

Location

United States , Oshkosh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in help desk, desktop support, or a similar end-user support position
Proven ability to deliver excellent customer service while resolving technical issues for a wide range of users
Strong working knowledge of Microsoft Windows 10 and general Microsoft desktop environments
Experience supporting Active Directory and familiarity with Azure Active Directory, Exchange, and Microsoft 365 administration
Ability to troubleshoot hardware, software, and basic network connectivity issues effectively
Experience working within a service desk or ticket management system to track and resolve incidents
Willingness and ability to travel regularly to client or field locations within a 90-mile radius
Strong communication, prioritization, and problem-solving skills in a fast-moving support environment

Job Responsibility

Deliver in-person and remote technical assistance for end users, addressing desktop, laptop, software, and peripheral issues across assigned locations
Travel to sites within a 90-mile radius to diagnose problems, complete support requests, and ensure timely issue resolution
Manage incoming incidents through a ticketing platform, document troubleshooting steps, and keep support records accurate and up to date
Prioritize and triage technical requests to determine urgency, route complex issues appropriately, and follow through until closure
Support Microsoft Windows environments by identifying and resolving operating system, application, and access-related problems
Perform hardware troubleshooting and replacement activities for devices such as workstations, monitors, printers, and related equipment
Assist with basic network troubleshooting by checking connectivity, identifying common infrastructure issues, and escalating when needed
Administer and support user accounts and access within Active Directory, Azure Active Directory, Exchange, and the Microsoft 365 admin center
Provide a detail-oriented customer experience by communicating clearly with users, setting expectations, and resolving issues with a service-first approach

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

EDI Technical Analyst (Claims)

Develops technical documentation, designs, analyzes, tests, provides end user su...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

1 year of college-level coursework in system requirements design and interpretation and/or support of production systems (Level 1)
3 years of experience in computer technology and/or information systems (Level 2 – 4)
2 years of experience in data analysis, data management and integration, extracting and analysis reporting. (Level 2-4)
2 years of EDI experience (Level 1)
High-School Diploma or GED in general field of study (All Levels)
Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
Intermediate PC proficiency
Intermediate proficiency in spreadsheet, database, flow charting, and word processing software
Intermediate knowledge of data mapping techniques and data analysis software
Intermediate knowledge of computer operating systems

Job Responsibility

Track and resolve basic or routine processing problems, coordinating with all areas
Research, analyze, track and resolve basic production problems
Develop business objectives, processing requirements, and technical specifications
Analyze files and map data from one system to another
Responsible for production cycles, solving production incidents and notification of problems
Write SQL queries needed for production support
Ability to query Splunk and App insight for logging results
Develop basic test data
Process test files and analyze test results
Create test files

Fulltime

IT Support Analyst

NTT DATA IT Support Analysts (f/m/d) are responsible for providing exceptional f...

Location

Switzerland , Rotkreuz

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Windows 7, Windows 10, Windows 11, Mac OSX, Active Directory, iOS, Android, Microsoft Office, Microsoft Office 365
Experience troubleshooting, installing, and upgrading in a Windows 7 and Windows 10 enterprise environment
New system deployment (including setup, imaging, software installation, and data migration)
Resolution of hardware driver conflicts, user profile corruption, and operating system errors (Mac OSX and Windows 7 & 10)
Symantec, SCCM, and bitlocker encryption troubleshooting
Local and networked printer configurations
Software installations
Conference and meeting support. Troubleshooting systems or client-approved meeting software issues
Remote access support
Mobile device configuration and deployment (iOS/android)

Job Responsibility

Provide desktop and laptop support for Windows & Mac systems
Assist users in solving IT problems using available hardware and software tools
Support, install, and maintain local area networks, operating systems, software, and related IT peripherals
Install and support hardware and software components for user groups, perform preventive maintenance, and test equipment
Evaluate system configuration and software to ensure effective use of hardware resources
Provide positive customer experiences when working with users
Use ServiceNow ticketing system daily to triage tickets, escalations, issues, etc

What we offer

Competitive salary
Comprehensive, locally competitive benefits package

Fulltime

Support Analyst L2

The role requires an individual who undertakes resolution of incoming issues, wi...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience on Oracle or Microsoft SQL server database - Certification preferred but not must
Experience in windows batch scripting
Experience on helpdesk, incident, and problem management as L2 support
Client interaction exposure
Good communication skills, Verbal and Written both, is a MUST

Job Responsibility

Regularly reviews incidents logged, highlighting trends & recurring issues to 3rd line Problem
Recommends changes to resolve recurring issues
Reviews assignment of incidents by Incident Analysts - highlights to the team improvements that can be made in how calls are assigned
Uses technical understanding to question and clarify incidents raised by clients, before agreeing where to assign the incident (incident triage)
Ensures all calls logged are clearly written so that any team member can understand the issue
Takes day to day responsibility for assigning incidents through the incident management system
Understands and executes against agreed processes for implementing fixes/changes
Understands the impact of non-delivery on the reputation of PMC with the client
Provides regular client and internal communication on assigned activity and incidents - ensure that interested parties are clear on current status, highlighting any issues that might impact delivery in the defined timescales to Team Leader/Support Manager
Escalates to Team Leader/Support Manager when there are resource conflicts, or when SLA's are at risk of not being met

Fulltime

Select Country

Technical Triage Support Analyst

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Technical Triage Support Analyst

Technical Triage Support Analyst

Technical Support Analyst

Practice Support Analyst - Application Support

Environment Support Analyst

Help Desk/Desktop Support Analyst

EDI Technical Analyst (Claims)

IT Support Analyst

Support Analyst L2

Our AI answers in your language