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Daley and Associates Logo Daley and Associates · IT - Administration

Technical Training Specialist

United States, Washington 120000.00 - 130000.00 USD / Year · Job Posted June 16, 2026
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Job Description

A well-established professional services organization is seeking a Technical Training Specialist to join its technology team. This position combines end-user training, application support, and hands-on IT operations in a fast-paced, client-focused environment.

Job Responsibility

  • Develop and deliver technology training programs for employees across the organization
  • Create and maintain training materials, documentation, and eLearning resources
  • Coordinate and facilitate instructor-led and virtual training sessions
  • Assess training needs and develop learning solutions that support business and technology objectives
  • Track training participation and maintain reporting and training records
  • Partner with internal stakeholders and external vendors on training initiatives
  • Provide on-site and remote Level 2 technical support for end users
  • Troubleshoot and resolve escalated hardware, software, and application issues
  • Support conference room technology, audiovisual systems, and meeting setups
  • Assist with technology rollouts, upgrades, and special projects
  • Maintain a high level of customer service while supporting business-critical technology

Requirements

  • 5+ years of experience in IT training, technical support, application support, or a related role
  • Strong presentation, communication, and interpersonal skills
  • Ability to explain technical concepts to non-technical users
  • Experience supporting users in a professional office environment
  • Excellent organizational skills with the ability to manage multiple priorities and deadlines
  • Strong troubleshooting and problem-solving abilities
  • Bachelor's degree or equivalent combination of education and experience
  • Relevant experience in technical training, end-user support, or IT operations

Nice to have

  • Experience supporting professional services organizations
  • Familiarity with Microsoft 365, collaboration platforms, conference room technology, and end-user computing environments
  • Experience developing training content and delivering instructor-led training
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