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Baxter Logo Baxter · IT - Administration

Technical Training & Field Service Specialist - Bilingual

Canada, Mississauga 72000.00 - 90000.00 CAD / Year · Job Posted January 07, 2026
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Job Description

The Bilingual Technical Training & Field Service Specialist develops and delivers technical training in Canada and troubleshoots devices when not training. In addition to training-related activities, the Technical Trainer provides technical expertise and support to colleagues (as required). This work may include on-call support, inspections, repairs, upgrades, and installs in clinics, hospitals, donor centers, or other equipment locations.

Job Responsibility

  • Deliver technical training to internal Baxter employees and customers in both English and French
  • Craft and develop materials that support both facilitators and participants in instructor-led and blended training programs, considering adult learning principles
  • Assess training and training program content adequacy and needs, implementing continuous improvements to training programs, curricula, offerings, forms, and other training-related material
  • Ensure training materials are current and aligned with applicable regulations and company-specific practices
  • Coordinate course evaluation surveys to acquire participant feedback and suggestions to assist in making continuous improvements to course content and training material
  • Diagnose and troubleshoot all inbound equipment to component level
  • Maintain and ensure certification of all test equipment as per Baxter's operating policies and procedures
  • Verify all repairs meet manufacturer's specifications
  • document troubleshooting steps following Baxter guidelines
  • Prepare and manage the training calendar
  • Manage training documentation for all training courses coordinated and/or attended by staff and review training records for completeness, currency, frequency, and compliance
  • Efficiently manage expenses and submit for approval on a monthly basis
  • Inventory management of training materials, tools, and training devices

Requirements

  • Bachelor's Degree or equivalent experience OR Adult education certification or training
  • 5+ years of Electronics/Biomedical training experience in a field service environment
  • 5+ years of presenting material to a class
  • Demonstrated ability to self-manage
  • Excellent communication (written and oral English and French) and interpersonal skills
  • Attention to detail, good problem-solving, and analytical skills
  • Customer orientation, teamwork skills, and the ability to actively commit to, support, and participate in continuous improvement activities
  • Travel as needed to support goals, as well as the ability to work flexible hours to meet training needs
  • Act as a subject matter expert for training department staff on all aspects of course design and delivery
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