This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This position is within the Customer Support (CS) Central Services sector. The CS Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at our customers’ sites and is responsible for the necessary transfer of know-how to the customer. The training department (aka CS Academy) is the crucial link between the development department and the thousands of colleagues working at customer sites worldwide and engineers in the Netherlands performing this excellent support. The training department develops and delivers technical training through 1000’s of training events yearly worldwide.
Job Responsibility:
Give technical training to engineers on several levels: Level 1: Introduction to the machine (functional overview and machine operation)
Level 2: Maintenance and Adjustments (major replacements, calibrations)
Level 3: Advanced subjects (troubleshooting and diagnostics)
Work in one or more projects supporting the learning needs of our customers
Drive collaboration with several other departments (e.g. Field CS, Factory, Logistics, Facility, Quality, Security, and Safety)
Translate customer requirements into blended learning training packages as part of training material updates and maintenance
Support our instructors/developers/architects from other training centers so that they can perform their responsibilities professionally
Be a role model for your trainees, colleagues, and customers
Take full ownership for the quality of your training development and delivery
Take immediate action to correct wrongdoing and speak up for pressing matters (e.g. safety & security violation, and quality issue)
Seek for improvement opportunity and drive collaboration with others for tangible result
Build an organized work environment which brings the best learning experience to the trainee
Manage operations tasks to secure training center operations
Maintain and update the training content as key contributor for ASML knowledge and skill transfer to the customer (internal & external)
Requirements:
University (B.Sc./M.Sc.) in Science & Engineering field (Electrical, Technology, Mechatronics, Chemistry, Materials, Mechanical, and Physics)
EF English language assessment up to Level 12 (B2 and above)
Knowledge of technical knowledge development and transfer to user required
Knowledge of safety and security requirements and procedures required
Knowledge on higher vocational level of semiconductor technologies (e.g. product design, fabrication, and equipment), combined with relevant experience in ASML (internal candidate)
Experience of working in semiconductor fab environment or field service organization
Experience of machine trouble shooting and diagnostics (hands-on)
Experience of professional English working environment
Able and willing to work in shifts that includes weekends and nights
Able and willing to work overtime (compliance to China labor law) with mutual agreement
Able and willing to work alongside the training machine in the clean-room
Able and willing to engage into domestic and international business travel (~40%)
Nice to have:
Knowledge of continuous improvement and process optimization
Knowledge of project and process management
Experience of working with diversities (cultural awareness)
Experience of mentoring and coaching the junior engineer as the senior