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As a Technical Trainer, you will develop and deliver innovative training classes and experiences to our customers, partners, and internal employees. This position is ideal for an enthusiastic, energetic individual who enjoys actively engaging with others in a learning environment (virtual and face-to-face). You must be comfortable working on multiple deliveries and collaborating on content development projects.
Job Responsibility:
Deliver engaging training classes on BlackLine products in person and virtually
Articulate and demonstrate technical and professional knowledge of training content and curriculum available across the BlackLine University portfolio
Remain current with implementation standards, developments and trends in areas of expertise
Meet assigned quarterly and annual delivery satisfaction and utilization targets
Follow and maintain operational or project tracking systems for each delivery or development project and adhere to deadlines
Participate in training needs analysis, qualification, and/or delivery preparation calls with customers, partners, and internal employees as needed
Work with Learning Experience Designers and cross-functional subject-matter experts to capture course-specific knowledge and verify that developed learning content is accurate and current
Effectively collaborate in cross-functional readiness and internal enablement initiatives
Monitor industry trends and present recommendations for education, including topics of interest and delivery methods
Represent the Training team at key customer events, user conferences, etc
Requirements:
3-5 years of BlackLine and/or accounting experience
Bachelor's degree or the equivalent work experience
BlackLine
Accounting/financial background
Public speaking
Project management
SaaS implementation methodology
Ability to conceptualize and present technical concepts clearly and concisely
Ability to deliver virtual training with MS Teams, WebEx, or similar applications to both small and large audiences
Ability to accommodate a global virtual and in-person delivery schedule outside of regular North American business hours
Nice to have:
Experience applying adult learning principles to ILT and VILT training sessions
Experience in eLearning and ILT course design, storyboarding, student and instructor guides, lab exercises, and job aids with tools such as Articulate, Camtasia, Captivate, Microsoft PowerPoint, etc.
Experience using Smartsheet or similar project management software
Multilingual speakers are encouraged to apply
What we offer:
A technology-based company with a sense of adventure and a vision for the future
A culture that is kind, open, and accepting
A culture where BlackLiner's continued growth and learning is empowered
BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity