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This position is within the Customer Support (CS) Central Services sector. The CS Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at our customers’ sites and is responsible for the necessary transfer of know-how to the customer. Local Customer Support branches (Field Support) perform these tasks at the customers within their specific region. The training department (aka CS Academy) is the crucial link between the development department and the thousands of colleagues working at customer sites worldwide and engineers in the Netherlands performing this excellent support. The training department develops and delivers technical training through 1000’s of training events yearly worldwide. Most trainees are from the CS sectors and there are also trainees from customer engineer. The training department has training facilities in the Netherlands, China, Taiwan, Korea, Germany, and USA.
Job Responsibility
Give technical training to engineers on several levels: Level 1: Introduction to the machine (functional overview and machine operation)
Level 2: Maintenance and Adjustments (major replacements, calibrations)
Level 3: Advanced subjects (troubleshooting and diagnostics)
Work in one or more projects supporting the learning needs of our customers
Drive collaboration with several other departments (e.g. Field CS, Factory, Logistics, Facility, Quality, Security, and Safety)
Translate customer requirements into blended learning training packages as part of training material updates and maintenance
Support our instructors/developers/architects from other training centers so that they can perform their responsibilities professionally
Deliver high quality technical training to engineers from the CS sector
Create and modify training solutions for issues escalated from CS engineers in the field
Work with our training developers/architects to develop the training content
Requirements
University (B.Sc./M.Sc.) in Science & Engineering field (Electrical, Technology, Mechatronics, Chemistry, Materials, Mechanical, and Physics)
EF English language assessment up to Level 12 (B2 and above)
Knowledge of technical knowledge development and transfer to user required
Knowledge of safety and security requirements and procedures required
Knowledge on higher vocational level of semiconductor technologies (e.g. product design, fabrication, and equipment), combined with relevant experience in ASML (internal candidate)
Experience of working in semiconductor fab environment or field service organization
Experience of machine trouble shooting and diagnostics (hands-on)
Experience of professional English working environment
Nice to have
Knowledge of continuous improvement and process optimization
Knowledge of project and process management
Experience of working with diversities (cultural awareness)
Experience of mentoring and coaching the junior engineer as the senior