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The Technical Trainer will deliver Service Training courses on CNH Ground Engagement Equipment in support of Agricultural brands for dealer service technicians, field personnel, and internal company personnel. They will work in a team environment to deliver comprehensive training curriculum on assigned products, including all supporting materials, while maintaining a professional training environment. Communicate effectively with Technical Support, Product Management, and field personnel to identify training needs/issues and achieve product support training objectives. The instructor should have excellent knowledge of the products, strong communication skills, and the ability to engage and educate diverse audiences.
Job Responsibility
Deliver comprehensive Technical Training product courses for dealer service technicians, field personnel, and internal company personnel, ensuring effective knowledge transfer and skill development
Collaborate with the Development group to create high-quality training support materials on current products, ensuring accuracy and relevance
Support other product support areas (Technical Support and Technical Publications) as required, contributing your expertise and knowledge
Maintain and manage equipment inventory for assigned products to support Service Training needs effectively
Ensure training courses and materials adhere to department guidelines, including pre/post-testing and standard course evaluations, to maintain quality standards
Coordinate travel arrangements, supporting material logistics, and equipment for onsite and offsite training courses, ensuring smooth execution
Show ability to manage a classroom of technicians as well as the ability to virtually train technicians 30 weeks a year
Requirements
Bachelors degree in Agriculture, Construction Technology, Education, Training, Business Management or related degree type, with a minimum of 6 years of combined experience in a related field
In Lieu of a Bachelors’ degree, an Associate’s Degree in Agriculture, Construction Technology, Education, Training, Business Management or related degree type, with a minimum of 8 years of combined experience in a related field can be considered
In Lieu of an Associate’s or bachelor’s degree, 10 years of experience in Training, Education, Business Management, technician or in the agricultural industry can be considered
A minimum of 6 years combined experience in direct training, instruction, education, sales or product management (gained by working in a field sales position)
Minimum 2 years of working knowledge and experience leading a classroom or as a trainer
Product knowledge of CASE IH, New Holland or Case Construction equipment
Proficiency in both PowerPoint and Word is required, with a basic understanding of Excel and other software
What we offer
Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching and Volunteer Time Off