Technical Team Lead Job at Robert Half (Jacksonville)

Technical Team Lead

Born in the white heat of Formula 1™, PurpleSector is an engineering-led, data-d...

Location

United Kingdom , Thursley

Salary:

65000.00 - 70000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong experience leading customer-facing technical projects
Degree in a relevant discipline, i.e. Computer Science, Software Engineering, or a related technical discipline, or qualified by equivalent industry experience
Experience of working within a consultancy environment is beneficial
Comfortable working across disciplines (engineering, data, software)
Experience managing and developing people
Strong communication - able to simplify complexity
Commercial awareness and pragmatic decision-making
Ability to identify and shape opportunities with customers

Job Responsibility

Delivering projects for customers
building and leading a high-performing team
growing your domain through opportunity identification and expansion
shaping repeatable, commercially valuable approaches
Lead customer delivery
Manage and develop a multidisciplinary team
Drive growth within your domain
Own product thinking within your domain
Work with technical leadership

What we offer

25 days holiday
Pension
Life assurance
Healthcare
Income Protection
Employee Assistance Scheme
Up to 10% discretionary annual bonus

Fulltime

Technical Team Lead

As a Technical Team Lead, you will provide guidance and support to our service t...

Location

Salary:

55000.00 - 70000.00 USD / Year

Darkhorse Technologies

Expiration Date

Until further notice

Requirements

Knowledge of PC hardware installation, repair, testing, and troubleshooting
Knowledge of scripting within a Windows environment
Familiarity of Microsoft Windows and Office applications
Familiarity of Cisco networks
Proven troubleshooting and problem-solving skills
Organization and attention to detail
Ability to multitask
Ability to work independently without assistance from others
Ability to manage and direct the work of others
1-2 years of tech support experience

Job Responsibility

Serve as the primary point of contact for all technician questions and issues
Serve as the primary point person monitoring Slack channels to ensure technicians are receiving ideas and guidance to resolve their tickets
Serve as the first line of defense for escalations
Manage high priority escalations with finesse and respond in a timely manner
Engage directly with customers and management and ensure robust status communication
Monitor the service board and Nilear to ensure technicians are completing tickets in a timely manner
Provide guidance or reassign tickets as needed when technicians are stuck and cannot move forward
Collaborate with Service Coordinators and Service Board Analysts to ensure effective flow of tickets
Provide additional support as needed on days that are busy or short-staffed
Drive customer satisfaction, technical proficiency, timeliness of support delivery, and understanding customer needs around speed, quality, and value

Fulltime

Technical Team Lead

The Team Leader will be responsible for managing, leading, and overseeing the ac...

Location

Philippines , Cebu; Taguig

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum of 2+ years' experience, preferably in the BPO industry or in the same capacity with excellent experience in people and client management
Must have experience using Zendesk
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Excellent communication and leadership skills
Organizational and time-management skills
Excellent decision-making skills
Must be amenable to work on graveyard and shifting schedules

Job Responsibility

Provides daily direction and communication to employees to ensure service/technical/marketing calls/chats/emails/transactions are answered in a timely, efficient and knowledgeable manner
Provides continual evaluation of process and procedures
Responsible for suggesting methods to improve area of operations, efficiency and service to both internal and external customers
Provides statistical and performance feedback and coaching daily to each team member
Be always available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution
Ensure to write and administer performance reviews for skills improvement
Manage nesting agents to ensure proper performance before moving to the operations floor
Incorporate performance interventions to accelerate learning
Responsible for managing and motivating the CSRs to work simultaneously with them to hit KPIs and metrics
Assist Operations Manager to resolve customer complaints and issues

Fulltime

Technical Team Lead

We are looking for a Technical Team Lead to join our fully remote, globally dist...

Location

United States

Salary:

Not provided

Velvetech

Expiration Date

Until further notice

Requirements

Experience in full stack development, with strong skills in: .NET Core
React (Vue.js or Angular experience is a plus)
SQL databases: MS SQL, MySQL, PostgreSQL
ORM: Entity Framework, NHibernate
Strong understanding of SOLID principles and modern software design practices
Experience working with AI-assisted development tools like GitHub Copilot, ChatGPT, Cursor IDE, Tabnine, or similar
Strong prompt engineering skills to leverage AI tools effectively
Familiarity with containerization (Docker, Kubernetes) is a plus
English proficiency at Upper-Intermediate level or higher
Proficiency in AI-driven development tools such as GitHub Copilot, ChatGPT, Cursor IDE, Tabnine, or similar is required

Job Responsibility

Lead a cross-functional project team that may include backend, frontend, QA engineers, and business analysts
Oversee the end-to-end technical execution of projects, ensuring timely and high-quality delivery
Participate in hands-on development, primarily using .NET Core and React, contributing to both backend and frontend codebases
Design system architecture and development plans, balancing scalability, maintainability, and performance
Serve as the primary communication link between the development team and the client, ensuring alignment on goals, priorities, and deliverables
Introduce and promote the use of AI-powered development tools (e.g., GitHub Copilot, ChatGPT, Tabnine) to improve team productivity
Foster a collaborative, proactive, and results-driven team culture
Drive process improvements, encourage best practices, and ensure Agile delivery through Scrum or Kanban methodologies
Monitor project progress, conduct regular team syncs, and provide technical guidance and mentoring
Stay current with industry trends, emerging technologies, and best practices in software development and AI tools

What we offer

Working in the TOP 5 development companies in Illinois, USA
FLEXIBLE working conditions and a COOPERATIVE environment
Competitive salary
Many CHALLENGING and exciting projects with new opportunities and learning
GROWTH opportunities, skills and competencies improvement, and professional certification
In-company TRAINING (English, Software / DevOps / Project management / Design / Business)

Fulltime

Technical Team Lead

As a Technical Team Lead, you will provide guidance and support to our service t...

Location

Salary:

65000.00 - 75000.00 USD / Year

Darkhorse Technologies

Expiration Date

Until further notice

Requirements

Knowledge of PC hardware installation, repair, testing, and troubleshooting
Knowledge of scripting within a Windows environment
Familiarity of Microsoft Windows and Office applications
Familiarity of Cisco networks
Proven troubleshooting and problem-solving skills
Organization and attention to detail
Ability to multitask
Ability to work independently without assistance from others
Ability to manage and direct the work of others
1-2 years of tech support experience

Job Responsibility

Serve as the primary point of contact for all technician questions and issues
Serve as the primary point person monitoring Slack channels to ensure technicians are receiving ideas and guidance to resolve their tickets
Serve as the first line of defense for escalations
Manage high priority escalations with finesse and respond in a timely manner
Engage directly with customers and management and ensure robust status communication
Monitor the service board and Nilear to ensure technicians are completing tickets in a timely manner
Provide guidance or reassign tickets as needed when technicians are stuck and cannot move forward
Collaborate with Service Coordinators and Service Board Analysts to ensure effective flow of tickets
Provide additional support as needed on days that are busy or short-staffed
Drive customer satisfaction, technical proficiency, timeliness of support delivery, and understanding customer needs around speed, quality, and value

Fulltime

Technical Team Lead

Primary Duties and Responsibilities: Responsibilities include, but not limited t...

Location

United States , New London

Salary:

Not provided

Therma-Tru

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Associates Degree preferred
3-5 years manufacturing experience
1-2 years’ experience in plastics extrusion or plastics manufacturing
1-2 years previous Technical experience preferred
Lean manufacturing knowledge to include Kaizen training, 5S and work experience, a plus
Quality management systems experience, a plus
Leadership: a demonstrated ability to lead people and get results through others
Planning: an ability to think ahead and prepare action plans to achieve results
Employee technical training and development

Job Responsibility

Provides employee coaching and development to all PE board technical staff
Makes technical decisions and works through process issues following proper protocols
Balances quality, productivity, cost, safety and morale to achieve positive results in all areas
Leads the continuous improvement projects within the PE boards manufacturing operations
Responsible for updating Standard Operating Procedures and Line condition monitoring
Assists with achieving daily production requirements and accurately reporting these results
Participates in and actively support facility safety systems
Understands and utilize the Quality Assurance system
Provides leadership and manages department priorities with regard to process controls and product efficiencies
Assists production manager in improving a system of production control, standard operating procedure, safety, quality control and performance management

What we offer

robust health plans
a market-leading 401(k) program with a company contribution
product discounts
flexible time off benefits (including half-day summer Fridays per policy)
inclusive fertility / adoption benefits
more

Fulltime

Technical Team Lead - Growth Team

You will join our Growth Team as a Tech Lead. Within our development organizatio...

Location

Netherlands , Rotterdam

Salary:

Not provided

Vue

Expiration Date

Until further notice

Requirements

At least 5+ years of experience in software development, with a mastery of the .NET ecosystem (C# and SQL Server) being a big plus
Previous experience in a lead role or as a senior developer where you were responsible for technical roadmaps and delivery
A solid understanding of web, SPA, and component architecture, as well as backend design patterns and database optimization
You are passionate about writing clear, maintainable code and utilizing industry-standard practices and testing frameworks
You have a strong sense of ownership over the squad's output and know how to prioritize technical tasks to meet business goals
Solid knowledge of web security, cross-browser compatibility, and API development (RESTful)
You are a strong communicator who can translate complex technical concepts to non-technical stakeholders (PO/Design)

Job Responsibility

Build and optimize features that directly drive business growth, such as cross-sell and up-sell opportunities within the platform
Enable us to move fast, experiment with new revenue-driving features, and turn commercial insights into scalable technical solutions
Act as the technical authority within the 'Trio' (Product Owner, Designer, and Tech Lead), ensuring that the product roadmap is technically feasible and optimized for long-term scalability
Responsible for the technical delivery of the team, set priorities, manage the technical roadmap, and ensure that milestones are met
Oversee the technical direction of the squad, identifying potential improvements in our solutions and leading initiatives that push our stack (both .NET and Vue.js) forward
Remain actively involved in the codebase, delivering high-performing features and solving complex technical challenges alongside your team
Safeguard our engineering standards by conducting code reviews, ensuring that the team produces readable, maintainable, and secure code
Collaborate directly with other Tech Leads, our CTO and Software Development Managers, to align goals with the broader organizational architecture
Act as a mentor for other developers, helping them sharpen their technical skills and adopt best practices, without being responsible for their formal HR or growth cycles

What we offer

A generous training budget, available directly after your probation period, for specialized certifications, courses, training etc. to solidify your technical expertise
28 vacation days (and the option to buy 5 extra days), plus the possibility of Workation: up to 5 weeks per year of remote work
Access to lifestyle coaches, healthy lunches and other initiatives that contribute to your well-being and focus, including the possibility to lease a bike via Lease-a-bike
A competitive base salary with attractive benefits, such as full pension coverage
The best hardware, including a Home-office budget to set up your remote workspace
Enjoy the speed and autonomy of an innovative scale-up, backed by the stability, vast resources, and global career network of the Visma Group
Participate in team-building days, and other Yuki-events that strengthen the close team spirit in a diverse and international environment

Fulltime

Senior Team Lead, Technical Services

The Senior Team Lead, Technical Services is a developing management role, respon...

Location

United States , Remote

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned knowledge of technical services, IT service management, and related technologies
Ability to stay up to date with industry trends, emerging technologies, and best practices
Seasoned knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices
Seasoned understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration
Good client-facing and communication skills, with the ability to build and maintain strong client relationships
Developing management qualities, including the ability to learn the skills to inspire and mentor a team
Displays the ability to facilitate presentation of technical and complex matters to a diverse audience
Ability to analyze data and produce reports on issues and recommend resolutions
Ability to multi-task, set priorities and meet deadlines
Seasoned knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable

Job Responsibility

Provides operational leadership team to a team of individuals accountable for service offer management
Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients
Investigates and solves client problems which have been escalated by the team
Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery
Ensures that assigned infrastructure at the client site is configured, installed, tested and operational
Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management
Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions
Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by company procedures
Follows the required handover procedures for shift changes to ensure service continuity and manages resource allocation to achieve service level agreements
Assists with the analysis of statistics and other data to determine the level of client service provided

Fulltime

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