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Technical Team Lead

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Jacksonville

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.

Job Responsibility:

  • Provide resolution for escalated service tickets
  • Serve as a liaison between analysts and upper management
  • Conduct ongoing coaching and development of the team through call listening and feedback
  • Work with clients to evaluate and resolve technical issues
  • Assess user needs to analyze, recommend, and implement changes
  • Configure and support system changes within the team’s scope of responsibility
  • Develop and maintain knowledge of all systems, applications, and security protocols
  • Update the knowledge base as approved by management
  • Monitor and respond to emails and site chat, and train others on these functions
  • Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary
  • Recommend upgrades, repairs, new applications, and equipment testing with management approval
  • Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed

Requirements:

  • Proficiency in English with excellent oral and written communication skills
  • Strong customer focus and professional customer service skills
  • Resourceful and able to take initiative in a dynamic environment
  • Ability to troubleshoot technical problems effectively and efficiently
  • Advanced knowledge of computer and server hardware
  • Highly motivated, detail-oriented, self-driven, and reliable
  • Strong active listening and interpersonal skills
  • Ability to motivate and inspire team members
  • Excellent leadership skills
  • Bachelor’s Degree in Computer Services or related field preferred
  • At least 3 years of experience in a Tier 2 technical support role
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 19, 2026

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