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Technical Systems Lead

United Kingdom, Newbury · Job Posted June 17, 2026
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Job Description

The Technical Systems Lead provides deep technical insight across ND&I tools by understanding system interactions, data flows and integration constraints. The role enables effective product decisions, supports feasibility for AI and automation, and strengthens tooling performance across ND&I.

Job Responsibility

  • Build a clear technical understanding of ND&I’s tooling ecosystem, including system interactions, data flows, integrations and dependencies across OSS, IT and operational systems
  • Partner with Product Managers (AI & Automation and In‑Life Tools) to assess technical feasibility, constraints, risks and options for new capabilities, enhancements or tool replacements
  • Analyse end‑to‑end system behaviour and identify impacts of tooling changes across upstream/downstream systems, ensuring alignment with ND&I operational needs
  • Work closely with OSS Design to validate solution concepts, ensuring proposals meet integration, data, performance and security requirements without duplicating formal architecture ownership
  • Support evaluation of new tools or AI/automation opportunities by assessing fit with ND&I systems, data availability, technical constraints and integration complexity
  • Provide technical input to incident root‑cause investigations, partnering with the In‑Life Product Manager, OSS and IT teams to clarify expected behaviour and system dependencies
  • Maintain technical artefacts such as system interaction maps, data flow views and integration overviews to improve understanding and decision‑making across ND&I
  • Support POCs, pilots and MVPs by advising on technical considerations, integration needs, data readiness and system behaviours while Product Managers retain product ownership
  • Participate in tooling governance and prioritisation forums chaired by the Senior Manager Digital Solutions & Tooling, providing technical insight, risks and recommendations
  • Ensure ND&I tools adhere to agreed technical standards, data governance principles and operational readiness expectations by influencing through expertise rather than design authority

Requirements

  • Strong experience in technical roles across digital tooling, OSS, IT or systems integration environments
  • Deep understanding of system interactions, data flows, APIs, interfaces and integration patterns in complex operational ecosystems
  • Ability to analyse technical constraints, dependencies and system behaviours to inform product decisions
  • Experience working alongside Product Managers, Architects, Engineers and operational teams to shape feasible, value‑aligned solutions
  • Understanding of AI/automation concepts and data requirements to support feasibility assessments
  • Skilled in creating clear technical artefacts (integration views, flow maps, interaction diagrams) without owning formal architecture
  • Strong problem‑solving and diagnostic capability, especially in system behaviour and incident analysis
  • Excellent communication skills, able to translate technical insights into simple, actionable inputs for product and business teams

What we offer

  • Excellent basic salary plus bonus and Vodafone benefits
  • up to 28 days off plus bank holidays
  • paid time for charity work
  • discounts
  • vouchers
  • pension plan
  • learning tools
  • top-notch parental leave policies
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