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werfen Logo werfen · IT - Administration

Technical Support Transplant Europe – Clinical Marketing

Spain · Job Posted December 13, 2025
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Job Description

This role combines advanced technical application expertise with strong clinical and scientific leadership to enhance the value and adoption of Werfen’s transplant portfolio across Europe. Acting as a strategic bridge between affiliates, KOLs, and cross-functional teams, the role drives customer support excellence, impactful education, and clinical marketing initiatives. It also leads the generation of value-based evidence to reinforce brand visibility, market growth, and strategic leadership.

Job Responsibility

  • Act as second-level technical, scientific, and application support for the Transplant portfolio across all European affiliates
  • Manage complaint and non-complaint cases for all products within the Transplant portfolio
  • Provide technical assistance to support the completion of sales processes
  • Initiate and monitor corrective and preventive actions (CAPAs)
  • Maintain continuous communication with affiliates
  • Enhance customer support excellence by promoting best practices
  • Contribute to User Acceptance Testing (UAT) for new product releases
  • Provide clinical expertise and strategic guidance on the integration and use of Transplant solutions
  • Work closely with KOLs, affiliates, Scientific Affairs and Market Access to design and coordinate clinical studies
  • Establish, strengthen, and expand relationships with Key Opinion Leaders (KOLs) and scientific societies
  • Identify and engage the next generation of KOLs and Key Decision Makers (KDMs)
  • Collaborate with several stakeholders to ensure products meet clinical needs
  • Design, develop, and deliver highly specialized training programs for internal teams
  • Ensure all training materials and documentation are current
  • Support customer training sessions and product demonstrations
  • Develop a comprehensive educational offering for healthcare professionals
  • Lead the design and implementation of the European marketing strategy for our Transplant solutions
  • Drive brand awareness and value-proposition initiatives
  • Collaborate closely with corporate and affiliate teams
  • Lead and manage internal projects independently
  • Promote compliance with the Werfen Code of Ethics and all applicable regulatory and quality standards

Requirements

  • Advanced degree in Biomedical Sciences, Immunology, or related field
  • specialization in HLA / histocompatibility / transplant highly preferred
  • Minimum 5 years of experience in the IVD, transplant, or immunogenetics field, ideally in roles combining clinical, technical, and marketing responsibilities
  • Deep understanding of transplant diagnostics, HLA typing, antibody testing, and related workflows
  • Strong knowledge of clinical applications, assay interpretation, and lab operations
  • Experience with health economics, clinical evidence generation, and case study development is a plus
  • Proficient in complaint management systems and customer satisfaction testing
  • Excellent communication and relationship-building with clinical and scientific stakeholders
  • Ability to translate complex clinical and technical concepts into value-driven marketing and training strategies
  • Strategic thinker with operational agility
  • experience in cross-functional collaboration (Market Access, Scientific, Clinical, Marketing, Commercial)
  • Strong project management skills
  • capable of leading multiple initiatives simultaneously
  • English fluent
  • French, German, Spanish, Italian, Portuguese or Dutch are valuable
  • Digital marketing

Nice to have

  • French, German, Spanish, Italian, Portuguese or Dutch are valuable
  • Digital marketing
  • Experience with health economics, clinical evidence generation, and case study development is a plus
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