Technical Support Training Manager Job at VAST Data (Raleigh)

Technical Support Manager

Technical Support Manager for the CFTS team supporting all HPE products (MX, PTX...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Engineering Graduate with 12+ years of networking experience
3+ years of relevant Support operational and People Management experience
Past work experience in networking technologies: TCP/IP, Routing protocols, ISP network architecture
Prior work experience in TAC team, Service provider environment and managing their end customers
Excellent understanding of 24x7 TAC operations in supporting global customers
Proven record in Hiring and managing technical talent
Juniper products knowledge and Junos experience/certifications would be an added advantage
Customer Advocacy
Excellent Communication Skills
Ownership and Problem-Solving mindset

Job Responsibility

Manage and lead a team of high performance Technical Support Engineers
Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
Hire, Train & Retain Technical Talent in the team
Metrics management and drive continuous/quality improvement initiatives
Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
Deliver 12/7 coverage to CFTS global customers during India coverage
Set team goals aligned with company objectives & key results (OKR)
Build lasting relationship with customer, partner, field team and other internal stake holders
Manage customer escalations, participate in customer meetings and reviews
Partner with cross functional team like Sales, Advance Services, Professional Services to meet customers objective and achieve service level agreement (SLA)

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Support Operations Technical Program Manager

We are seeking a highly skilled, dynamic, and motivated Technical Program Manage...

Location

United States , RTP

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
Minimum of 5 years of experience in technical program management or project management, preferably in a customer support or operations environment
Experience with support tools and technologies is highly desirable
Technical Acumen: Solid technical background with experience in data storage, software development, or IT operations is advantageous
Proven track record of successfully managing complex technical programs and projects
Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts
Proven track record in program management, execution, change management, and cross-functional stakeholder management
Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives
Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact
Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns

Job Responsibility

Lead and manage technical support programs, helping to organize and track work via sprints or otherwise holding CS team members accountable for incremental progress
Manage prioritized projects outlined in the Customer Success roadmap
Collaborate with cross-functional teams ( including R&D, product management, and sales) to drive successful program adoption, KPIs and iterative improvements
Develop and maintain key performance indicators (KPIs) to measure the effectiveness of the programs you own
Provide regular reports and insights to senior management and the customer support team to communicate progress and blockers
Identify opportunities for process improvements within customer support and own follow-up where needed
Implement best practices to optimize efficiency, responsiveness, and overall customer satisfaction
Streamline and simplify manual and repeatable work for Customer Success team members and business partners who engage with us
Keep CS runbooks and SOPs up-to-date
Communicate between customer support and engineering teams

Fulltime

Technical Support Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Engineering Graduate with 12+ years of networking experience, includes 3+ years of relevant Support operational and People Management experience
Juniper products knowledge and Junos experience / certifications would be an added advantage
Past work experience in networking technologies: TCP/IP, Routing protocols, ISP network architecture etc.
Prior work experience in TAC team, Service provider environment and managing their end customers
Excellent understanding of 24x7 TAC operations in supporting global customers and their critical network activities of Service Provider and Cable vertical
Proven record in Hiring and managing technical talent with varied experience
Creating an open, energetic, and problem-solving culture in the team

Job Responsibility

Manage and lead a team of high performance Technical Support Engineers who delivers focused and dedicated support to a CFTS Customer vertical (Telcom, Enterprise, Cable, Cloud etc.)
Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives
Metrics management and drive continuous / quality improvement initiatives
Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
Responsible to deliver 12/7 coverage to CFTS global customers during India coverage
Set team goals aligned with company objectives & key results (OKR), periodic performance management, enable team members with career growth plan and development
Build lasting relationship with customer, partner, field team and other internal stake holders
Manage customer escalations, participate in customer meetings and reviews. Partner with cross functional team like Sales, Advance Services, Professional Services to meet customers objective and achieve service level agreement (SLA)
Collaborate with Testing, Development, Technical documentation, global CFTS team to deliver consistent support to CFTS customers round the clock

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Success Training Manager

We are seeking a highly motivated and experienced Customer Success Training Mana...

Location

United States , Raleigh

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Proven track record in designing and delivering effective training programs for customer-facing teams
Experience with highly technical support procedures in similar industries to VAST Data
Strong facilitation and presentation skills, both virtual and in-person
Excellent written communication and instructional design capabilities
Familiarity with LMS platforms, adult learning principles, and training evaluation methods
Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently
Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field
Solid understanding of virtualization and containerization technologies, including VMware and Docker
Advanced Networking, switch configuration and troubleshooting
Excellent analytical and problem-solving skills

Job Responsibility

Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge,NPI, issue identification, troubleshooting, and customer engagement best practices
Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention
Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical
Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals
Utilize the Learning Management System (LMS) to track progress and completion
Continuously update content to reflect new product releases, process changes, and industry best practices
Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives
Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey
Gather feedback from all stakeholders to measure training effectiveness and iterate as needed
Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates)

Fulltime

Technical Support Specialist

Technical Support Specialist role providing professional IT support with high se...

Location

Italy , Afragola, Napoli

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Previous experience as a Technical Support Specialist
Capacity to deal with changing business needs and priorities
Strong interpersonal skills with ability to build trustful relationships
Passion to learn on the job and keeping competence up to date
General knowledge of relevant technology standards, trends and innovations
General knowledge of IT service management, processes and toolsets
Basic knowledge of accounting and finance concepts related to IT asset procurement
Reliable approach with focus on end user and customer needs

Job Responsibility

Provide professional IT support with high service level
Lead or support on-site project implementation/deployment efforts
Coordinate and manage local vendors and local contact points
Provide 2nd level hardware and software support for end users
Manage lifecycle of all IT assets within defined region
Provide hands-on basic technical training for onsite support staff and new hires
Provide input on digital equipment/products risk of downtime

What we offer

Inclusive work environment
Supportive climate regardless of age, gender, religion, sexual orientation, pregnancy and ability

Fulltime

Practice Support Manager

As a Support Manager, you will lead a technical support team to ensure the seaml...

Location

United States

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

4+ years of experience as a Technical Support Manager in a healthcare or technology setting
Strong leadership and communication skills, with an ability to collaborate and negotiate effectively with cross-functional partners
Experience leading a team and managing team performance
Demonstrated experience in a technical operations role with a deep understanding of Incident Management frameworks (e.g., ITIL)
Proven ability to define, implement, and manage SLAs
Hands-on experience with enterprise monitoring and alerting systems (e.g., Datadog, PagerDuty)
Experience creating and maintaining operational runbooks and documentation
Competency in healthcare data standards (e.g., HL7 SIU/ADT, HIPAA X12 837, or CCDA)
Proficiency in constructing new and complex SQL queries for troubleshooting and analysis
Proven experience using Python, AWS CLI, and Bash

Job Responsibility

Lead and Develop Support Team: Manage a team of Support Analysts and Specialists, overseeing their daily activities and promoting their professional development
Drive Performance and Accountability: Monitor Key Performance Indicators (KPIs) for the team, offering regular feedback and coaching to ensure continuous improvement and accountability
Foster Talent and Collaboration: Onboard, train, and mentor new and existing team members to cultivate a high-performing, cohesive, and collaborative team environment
Optimize Team Operations: Develop and implement tools to effectively monitor and manage team capacity and performance, ensuring optimal resource allocation and productivity
Monitor SLAs: Oversee Service Level Agreements (SLAs) for troubleshooting issues, ensuring alignment with daily operational practices and standards
Own Incident Management Lifecycle: Manage the complete life cycle of incident management, from initial alert through resolution and post-mortem analysis, guaranteeing timely remediation and transparent communication with all stakeholders, including practice teams
Develop and Operationalize Runbooks: Create and maintain detailed runbooks for recurring issues and establish standard operating procedures to promote consistent and efficient incident response
Optimize Monitoring Systems: Utilize and refine monitoring tools such as Datadog and PagerDuty to proactively detect and mitigate potential issues before they impact our operations
Lead High-Priority Incident Resolution: Facilitate high-priority incident resolution calls, guiding cross-functional teams in swiftly addressing and resolving issues
Serve as a Point of Escalation: Act as the escalation point for the support team, addressing complex technical issues that require in-depth knowledge of our applications, Tableau, and data interfaces

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Product & Technical Support Specialist

Office Angels are recruiting for a Product & Technical Support Specialist to joi...

Location

United Kingdom , Gateshead

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication, with ability to explain complex technical subjects
Highly organised, able to manage multiple projects simultaneously
Computer literate (Office 365
CRM experience desirable)
Background in basic chemistry or chemical manufacturing
Technical understanding of product range and applications
Natural problem solver

Job Responsibility

Resolve technical queries from customers and Authorised Service Partners
Conduct laboratory investigations in collaboration with R&D
Support the global sales team with technical queries
Own and maintain ASP support processes to meet SLA targets
Create and maintain servicing support materials, including SOPs, videos, and training collateral
Develop and deliver product training for internal and external stakeholders
Provide feedback to marketing and communications based on support trends
Identify FAQs and areas requiring additional support
Support the wider customer experience team across technical support, servicing, and order management

What we offer

25 days annual leave + 8 bank holidays (option to purchase additional leave)
Bonus scheme & profit share based on performance
Pension: 6% employer / 2% employee
Life Assurance: 3x annual salary
Health Cash Plan (up to £625/year for prescriptions, dental, therapies)
Employee Assistance Programme & 24/7 GP Helpline
Halma Share Incentive Plan (free shares held in trust for 3 years)
Cycle to Work Scheme
Holiday purchase scheme & long-service holiday rewards
Discounts at local attractions and via Smarter Spending App

Fulltime

Embedded Technical Account Manager

As a Technical Account Manager at Axon, you will be the primary point of contact...

Location

Canada , Barrie, Ontario

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Citizenship with the country of work (required for working with sensitive government data
must pass security clearance)
5+ years of IT experience in a support or deployment role
Experience working with law enforcement and/or government entities
Proven track record of managing customer relationships and technical projects successfully
Ability to work autonomously to meet objectives with minimal oversight
Robust IT background, with expertise in: Software image creation and maintenance
Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies
Microsoft Server & Client operating systems, Microsoft SQL Server, Active Directory, Azure (Entra ID)
Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls)

Job Responsibility

Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system
Serve as the primary technical liaison between Axon and the customers
Participate in operational and technical meetings, ensuring effective communication and collaboration
Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team
Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary
Ensure Service Level Requirements (SLRs) and contractual obligations are met
Assist the Program Manager by providing requested materials, information, and Voice of Customer (VOC) documentation
Communicate customer feedback across Axon teams and collaborate to drive product improvements
Identify and escalate risks to the Program Manager to facilitate internal and executive collaboration
Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption

Technical Support Training Manager

VAST Data

Location:
United States , Raleigh

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 04, 2026

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