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At SURVISION, we design, manufacture and commercialize License Plate Recognition (LPR) cameras and associated cloud-based solutions. Our technology is used internationally by public and private operators who rely on high-performance, connected systems. We are currently looking for a Technical Support Technician to join our Support Team at our headquarters in Nanterre (France). This role combines client interaction, technical troubleshooting, and operational monitoring in a highly specialized technological environment.
Job Responsibility:
Provide technical support to international clients
Operate within our Control Room, where connected LPR cameras are monitored, validated and supervised
Diagnose and resolve technical incidents related to network connectivity, system configuration and hardware setup
Assist customers with installation, configuration and performance optimization
Escalate and collaborate internally with R&D and technical teams when necessary
Requirements:
Comfortable working with TCP/IP environments and networking fundamentals
Solid general knowledge of IT tools and systems (OS, configuration, troubleshooting)
Understands basic hardware concepts
Rigorous, analytical and solution-oriented
Comfortable working in an on-site, team-based operational environment
Fluent French and English (spoken and written)
Nice to have:
German language skills
What we offer:
Work on innovative projects with a dynamic and passionate team
An environment that encourages learning and knowledge-sharing
An international company (with offices in the United States) offering genuine career progression opportunities