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Technical Support Tech - Technical Support Tech I

United States, New Carlisle 18.00 - 23.50 USD / Hour · Job Posted June 10, 2026
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Job Responsibility

  • Troubleshoot and resolve complex hardware infrastructure issues independently
  • Perform remote administration tasks and automate processes using basic to intermediate system administration and scripting skills
  • Create and maintain thorough documentation on power-up technologies
  • Mentor and transfer knowledge to junior staff, acting as their initial escalation point for technical issues
  • Work autonomously to resolve most support issues and execute small projects
  • Partner with management to plan and deliver larger local initiatives
  • Maintain meticulous attention to detail across all aspects of power-up operations

Requirements

  • Experience as a problem-solver who can innovate and make independent decisions
  • Comprehensive knowledge of all supported power-up equipment and basic to intermediate system administration and scripting skills

What we offer

  • medical
  • dental
  • vision
  • life
  • disability
  • other insurance plans
  • ESPP (employee stock purchase program)
  • 401K program
  • HSA (Health Savings Account)
  • SupportLinc Employee Assistance Program (EAP)
  • up to 8 free counseling sessions
  • corporate discount savings program
  • on-demand training program
  • access to certification prep
  • library of technical and leadership courses/books/seminars
  • certification discounts
  • dedicated customer service team for Consultants
  • certified Career Coach

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