Technical Support Tech I Job at Apex Systems (New Carlisle)

Technical Support Tech - Technical Support Tech I

Location

United States , New Carlisle

Salary:

18.00 - 23.50 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

Experience as a problem-solver who can innovate and make independent decisions
Comprehensive knowledge of all supported power-up equipment and basic to intermediate system administration and scripting skills

Job Responsibility

Troubleshoot and resolve complex hardware infrastructure issues independently
Perform remote administration tasks and automate processes using basic to intermediate system administration and scripting skills
Create and maintain thorough documentation on power-up technologies
Mentor and transfer knowledge to junior staff, acting as their initial escalation point for technical issues
Work autonomously to resolve most support issues and execute small projects
Partner with management to plan and deliver larger local initiatives
Maintain meticulous attention to detail across all aspects of power-up operations

What we offer

medical
dental
vision
life
disability
other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account)
SupportLinc Employee Assistance Program (EAP)

Engineer I, Technical Support

To give our customer the best experience and quick resolution. You will be respo...

Location

India , Bangalore

Salary:

Not provided

Enphase Energy

Expiration Date

Until further notice

Requirements

Graduate – B.E/B. Tech
New College Graduates / Freshers, with 60% and above in 10th & 12th, 70% and above in graduation
Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
Strong verbal and written communications skills in English
Computer literate (PC skills essential, Mac OS desirable)
General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable
Exposure to solar/PV-related environments

Job Responsibility

Answer inbound Phone calls / Chats / Emails from Enphase customers during assigned hours
Conducting remote troubleshooting of Enphase products
Troubleshooting, approving and executing warranty claims
Providing pre-sales information about Enphase products
Assisting with the activation of new Enphase sites as needed
Documenting all activity in a central CRM/Help Desk software platform
Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database
Assisting other team-members with troubleshooting and/or administrative tasks as needed
Following departmental conventions and procedures
Participating in ongoing training/education of industry standards and Enphase product-specific information

Fulltime

Desktop Support Tech I

Provides support, through multiple channels with a primary focus on side by side...

Location

United States , Lenexa

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

Associates Degree in Technology related field or 1 year of experience in lieu of Associates Degree
High School Graduate or GED
Training or experience in Windows operating system and/or Apple ecosystems
Experience in face to face or online customer service/support

Job Responsibility

Assisting users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software
Assisting users over the telephone, through email, online chat and/or at the desk side
Works with third-party vendors to resolve technical problems
Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem
Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies
Participates in Hospital technology projects as assigned
Maintains an accurate accounting of time spent on end user issues and on HITS projects
Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs)
Demonstrates competence in troubleshooting and resolution of reported issues
Demonstrates competence in documenting trouble ticket resolutions

Fulltime

Tech Support Hero

Are you ready to help shape the future of access systems? At SKIDATA, we are lea...

Location

Austria , Grödig

Salary:

2362.00 EUR / Month

Parking Network B.V.

Expiration Date

June 30, 2026

Requirements

Higher technical education and professional experience in the IT field – you know how hardware and software work together and are familiar with operating systems, networks and typical technical challenges
Problem-solving skills: You analyze challenges, find the cause and develop effective solutions – even when things get stormy
Strong communication skills: You can explain technical topics clearly and understandably – whether to colleagues or customers with less IT experience
Time management: You maintain an overview even with multiple requests and work in a structured and efficient manner – even during peak season
Adaptability: New technologies don't scare you – you learn quickly and remain flexible even in a changing environment
Excellent German and English skills – for communication with international teams and clients
Self-motivation , a sense of responsibility and a high degree of reliability – you take initiative, think proactively and act respectfully within the team
Customer focus: You enjoy helping others and ensure a positive support experience with patience and empathy – whether in the valley or on the summit

Job Responsibility

Forward-thinking support: You ensure that our customers – especially mountain railways – can rely on their systems. Whether at 3,000 meters altitude or in the valley: You are their rock in the storm when it comes to technical challenges
Focus on People Access: You are familiar with SKIDATA's core business and help ensure that guests can pass safely and comfortably through turnstiles, barriers and access systems – from the ski area to the cable car station
Communication that connects: You explain technical topics in a way that everyone understands – and pass on your knowledge in training courses. You document everything thoroughly and ensure sustainable solutions
Teamwork across all altitudes: You work closely with 2nd-level support, customer service and service technicians – and forward complex cases in a targeted manner

What we offer

Flexible hybrid working model
Meal allowance
Job bike leasing program
Travel allowance
Additional vacation days
Supporting sustainability: Access to charging stations for electric vehicles in our parking area for environmentally friendly commuting
Career and further education opportunities

Fulltime

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Tech Support Specialist

We are looking for a Tech Support Specialist to provide hands-on technical assis...

Location

United States , Salt Lake City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting users in a help desk or desktop support environment
Working knowledge of Active Directory for basic user and account support tasks
Proficiency with Microsoft Windows, including Windows 10 troubleshooting and configuration
Ability to perform foundational hardware, software, and connectivity troubleshooting
Experience managing and updating service desk tickets in a structured support system
Strong communication skills with the ability to explain technical information to non-technical users
Ability to prioritize multiple support requests and escalate issues appropriately when needed

Job Responsibility

Diagnose and resolve day-to-day technical issues involving computers, software applications, printers, mobile devices, and basic network connectivity
Set up, configure, and support workstation hardware, operating systems, and standard business software to keep users productive
Record support activity thoroughly in the service desk platform, ensuring tickets are updated with clear notes, status changes, and resolution details
Route advanced or unresolved problems to appropriate IT teams while providing relevant troubleshooting findings and context
Guide employees through common technical processes and answer basic how-to questions to improve user confidence and efficiency
Create and refine support articles, knowledge base content, and frequently asked questions to strengthen self-service resources
Participate in equipment rollouts, software updates, patching efforts, and other scheduled maintenance activities
Observe system behavior and recurring incident patterns, then communicate trends that may require broader technical attention
Follow established IT policies, security practices, and operational procedures in all support interactions and technical tasks

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Partner Support Tech Consultant

Partner Support Tech Consultant (all genders). THE ROLE & THE TEAM: Partner Care...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

3+ years of professional experience operating within technical consulting, system administration, or tech-focused process engineering contexts, ideally within an e-commerce, hyper-scale marketplace, or advanced operations setup
hands-on experience with Salesforce Service Cloud configuration (Flows, validation rules, architecture layouts)
prior exposure to, or a strong motivation to master, Salesforce AI tools (Einstein, Agentforce suite) is an advantage
practical experience working alongside or inside corporate automation frameworks (e.g., RPA tools, N8N, or similar API-driven orchestration layers)
proficient operating within structured Agile/Scrum delivery frameworks, including experience organizing backlogs and tracking work items via Jira
prior experience with process mapping software (such as Signavio, Lucidchart, or BPMN standards) is a clear advantage
competency in leveraging data to back technical arguments—specifically utilizing SQL, Salesforce CRM Analytics (CRMA), or basic statistical models to quantify business impacts and operational ROI
strong lateral leadership skills with a proven track record of managing multi-tiered stakeholder expectations and articulating technical constraints into accessible business summaries
Salesforce Certified Administrator, Platform App Builder or Service Cloud Consultant certifications are highly preferred and are an advantage

Job Responsibility

Serve as an expert and functional backup for our Salesforce Service Cloud platform, translating day-to-day operational frictions into configured CRM enhancements
utilise advanced CRM capabilities, taking hands-on responsibility for configuring page layouts, validation rules, user views, and robust Salesforce Flows
drive the deployment of the Agentforce suite, iteratively designing, configuring, and expanding automation and agentic workflows
act as a technical point of contact and liaison between Partner Care and central engineering units on automation technology (N8N, RPA)
own the tactical execution, delivery, and lifecycle management of medium complexity automation packages
deconstruct multi-layered, complex business problems into clear, actionable technical specifications, Jira user stories, and technical delivery tickets
proactively design and optimize processes across adjacent Partner Care domains, with a targeted emphasis on driving automation for Partner Operations
eradicate manual, operational solutions by replacing them with fully integrated, trackable ecosystem solutions
coordinate User Acceptance Testing (UAT) cycles and manage structural releases
apply basic statistical analysis to operational ticketing data to diagnose process bottlenecks

What we offer

27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
hybrid working model with up to 60% remote per week
work from abroad for up to 30 working days a year
employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
relocation assistance available (subject to prior agreement)
family services
health and wellbeing options (including Wellhub)
mental health support and coaching

Fulltime

Applications Support Tech Lead Analyst - Vice President

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of ...

Location

India , Chennai, Tamil Nadu, India, Pune, Maharashtra, India

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years Proven and practical experience of in a production support role managing enterprise-level applications, demonstrating strong problem-solving and strategic thinking skills
Demonstrated experience with SRE practices, including advanced monitoring, alerting, incident response, post-mortems, and driving automation for operational efficiency and system reliability
Operating Systems & Scripting: Deep expertise in Unix/Linux environments and advanced Shell scripting
Monitoring & Logging Tools: Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
Practical experience with containerization platforms (OpenShift, Kubernetes)
Hands-on experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
Strong knowledge of messaging solutions (e.g., Tibco EMS, MQ, Kafka)
Experience working with REST APIs
Infrastructure Fundamentals: Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
Working knowledge and practical application of Object-Oriented Programming (OOP) concepts and principles

Job Responsibility

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
identify and define necessary system enhancements
analyze existing system logic, identify problems
and recommend and implements solutions
Provides expertise in area and an advanced level of understanding of the principles of apps support
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards
documents requirements
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment

Fulltime

Tech Support Specialist

We are looking for a Tech Support Specialist to provide hands-on technical assis...

Location

United States , Salt Lake City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting end users in a help desk or desktop support environment
Working knowledge of Active Directory for basic user and access support tasks
Proficiency with Microsoft Windows, including Windows 10, in a business setting
Ability to perform foundational troubleshooting across hardware, software, and connectivity issues
Experience managing and updating service desk tickets with clear documentation
Strong communication skills with the ability to explain technical concepts in simple terms
Ability to prioritize multiple support requests and respond effectively in a fast-paced environment

Job Responsibility

Diagnose and resolve technical problems involving desktops, business applications, printers, network connectivity, and mobile devices
Set up, configure, and maintain computer hardware, operating systems, and standard software used across the organization
Record support activity accurately in the service desk platform, ensuring tickets are updated with progress, outcomes, and next steps
Route advanced or unresolved incidents to appropriate higher-level IT teams while providing clear issue details and prior troubleshooting steps
Guide employees through basic technology processes and answer common support questions to improve user confidence and productivity
Create, revise, and organize knowledge base materials and FAQ content to support consistent issue resolution
Contribute to device rollouts, software updates, system improvements, and scheduled maintenance activities as needed
Observe system behavior and recurring support patterns, then communicate trends or repeat incidents to the broader IT team
Follow established IT policies, security expectations, and operational procedures in all support interactions and technical tasks

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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Technical Support Tech I

Job Description

Job Responsibility

Requirements

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