Technical Support Team Manager Job at Randstad (Tokyo)

IT Support Team Lead/ Technical Support Supervisor

DeVry Greenhouses is seeking an experienced and hands-on IT Support Team Lead / ...

Location

Canada , Chilliwack

Salary:

36.60 CAD / Hour

DeVry Greenhouses Ltd.

Expiration Date

Until further notice

Requirements

Diploma or degree in Information Technology, Computer Science, or related field
3-5+ years of technical support experience in a corporate or enterprise environment
Previous leadership, supervisory, or team lead experience in an IT support environment
Strong knowledge of Windows environments, Microsoft 365, networking, and end-user support
Experience supporting desktops, laptops, printers, mobile devices, and VoIP systems
Familiarity with Active Directory, SharePoint, ticketing systems, and endpoint management tools
Strong troubleshooting, communication, organizational, and customer service skills
Valid BC Driver's License and willingness to travel occasionally between company locations
Must be legally authorized to work in Canada

Job Responsibility

Respond to users experiencing technical difficulties in person, remotely, and electronically
Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues
Provide business systems, network, and Internet support to users
Research and implement solutions using technical manuals, user guides, and support documentation
Provide training and technical guidance to users in response to identified difficulties
Supervise and support junior IT support staff through coaching, scheduling, and ticket coordination
Manage escalated support requests and ensure timely ticket resolution
Support Microsoft 365 administration including user accounts, Teams, Exchange, SharePoint, and Intune
Set up and configure computers, mobile devices, printers, scanners, and related equipment for employee use
Maintain IT asset inventory, documentation, and problem/solution logs

What we offer

RRSP matching
extended health & dental benefits
professional growth and development opportunities

Fulltime

Support Manager - Developer Support Team

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

India , Bangalore

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

10+ years of overall experience & minimum 2+ years of experience leading & managing technical support or engineering teams
Proven experience supporting enterprise customers in complex software environments
Strong understanding of DevOps, CI/CD, and build engineering ecosystems
Experience with tools and technologies such as: Kubernetes, Docker, Helm
Maven, NPM, Gradle
Jenkins, GitHub, VCS, Artifactory
Linux systems and troubleshooting
Databases, LDAP, Apache, Tomcat, NGINX
Programming and debugging experience (Java, Python, Go, Groovy, Bash, etc.)
Strong people leadership and coaching capabilities

Job Responsibility

Lead, mentor, and develop a team of Developer Support Engineers, Senior DSEs and tech leads
Manage day-to-day support operations, workload distribution, and prioritisation
Coach team members on technical skills, customer empathy, and problem-solving
Establish a culture of ownership, accountability, and continuous learning
Conduct performance reviews, goal setting, and career development planning
Act as an escalation point for complex, high-impact customer issues
Provide hands-on guidance in troubleshooting across DevOps, CI/CD, and cloud environments
Review root cause analyses, postmortems, and corrective action plans
Ensure all open cases have clear action plans and measurable outcomes
Drive exceptional customer experience and high CSAT scores

What we offer

Work at the forefront of DevOps innovation
Lead and shape the future of developer support and customer experience
Collaborate with world-class engineers and global customers

Support Manager - Developer Support Team

We are looking for an experienced and customer-obsessed Support Manager – Develo...

Location

India , Bangalore

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

10+ years of overall experience
minimum 2+ years of experience leading & managing technical support or engineering teams
proven experience supporting enterprise customers in complex software environments
strong understanding of DevOps, CI/CD, and build engineering ecosystems
experience with tools and technologies such as: Kubernetes, Docker, Helm, Maven, NPM, Gradle, Jenkins, GitHub, VCS, Artifactory, Linux systems and troubleshooting, Databases, LDAP, Apache, Tomcat, NGINX
programming and debugging experience (Java, Python, Go, Groovy, Bash, etc.)
strong people leadership and coaching capabilities
customer-first mindset with exceptional interpersonal and communication skills
ability to balance technical depth with business and customer priorities
excellent verbal and written English communication

Job Responsibility

Lead, mentor, and develop a team of Developer Support Engineers, Senior DSEs and tech leads
manage day-to-day support operations, workload distribution, and prioritisation
coach team members on technical skills, customer empathy, and problem-solving
establish a culture of ownership, accountability, and continuous learning
conduct performance reviews, goal setting, and career development planning
act as an escalation point for complex, high-impact customer issues
provide hands-on guidance in troubleshooting across DevOps, CI/CD, and cloud environments
review root cause analyses, postmortems, and corrective action plans
ensure all open cases have clear action plans and measurable outcomes
drive exceptional customer experience and high CSAT scores

What we offer

Work at the forefront of DevOps innovation
lead and shape the future of developer support and customer experience
collaborate with world-class engineers and global customers
office transport
shift allowance

Fulltime

Technical Support Specialist, Product Technical Support

The Specialty Products Technical Support Agent strives to deliver on the Antech ...

Location

United States , Loveland

Salary:

25.00 - 28.00 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience in clinical veterinary practice experience with use of Point of Care systems is required
Customer care and support experience of at least 2 years
Current Veterinary Technology license to practice in Colorado required
Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant)
Full knowledge and understanding of Antech’s products and services
Consistently displays strong analytical and problem-solving ability
Displays excellent communication skills
especially good listening skills
Displays a strong customer focus within a team environment
Is available to, and works cooperatively with, team members

Job Responsibility

Troubleshoots technical issues and resolves customer complaints with veterinarians and veterinary staff, as related to portfolio products and services
Responsible for the daily review of patient histories, IgE allergy test results, and immunotherapy recommendations for data entry accuracy and appropriate allergen selection prior to result transmittal to clinics
Responsible for inbound and outbound calls regarding patient-specific immunotherapy
Assists veterinarians and veterinary staff regarding infectious disease point of care test protocols, reading results, specificity/sensitivity, and accuracy
Promotes health care and disease prevention
Maintains diligent recordkeeping within Customer Relationship Management (CRM) database system
Work in partnership with Specialty Product Technical Support Veterinarians and other channels within the organization, such as marketing, to create educational tools for customers to promote their understanding of how to integrate allergy into their practice
Other duties as assigned in support of customer service, point of care

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

New

Manager, Technical Support (SASE)

You will work firsthand with our valued customers to address their complex post-...

Location

Japan , Chiyoda, Tokyo

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

BE/B.Tech in Computer Science or equivalent or equivalent military experience (MBA a plus)
10+ years experience in enterprise support and service delivery
Experience leading TAC Teams as part of a Global Support Organisation operating 24x7
Prior management experience leading a team of technical support engineers with abilities ranging from new in career to advanced
Experience developing, launching, expanding, and maintaining global technical education programs, including traditional methods of learning as well as progressive techniques and certifications
Problem Solving - Ability to troubleshoot independently in complex environments with mixed applications and protocols
Technical Acumen - Proven experience leading technical teams and ability to partner with Engineering
Escalation Management - Skilled in managing complex escalations
Communication - Excellent skills in collaborating with both technical and non-technical stakeholders

Job Responsibility

Customer Satisfaction - Customer support is a strategic differentiator for Palo Alto Networks - helping drive customer loyalty, positive reference and repeat business - You will be measured by your ability to achieve customer satisfaction goals
Operational Management - Daily management of case inflow, backlogs, updates, engineer adherence, case escalations and other applicable Technical Assistance Center dashboards and measurements
Performance Management - Ensure that team managers, leads and engineers have the resources, cross-functional relationships and processes necessary to ensure successful and sustained performance through release cycles
Training and Mentoring - Directly provide and otherwise ensure appropriate technical and soft skills training as well as mentoring
Establish Goals & Objectives - Set team goals in-line with overall organizational goals

Manager, Technical Support

We are looking to add a dynamic Manager of Technical Support Engineering to lead...

Location

India , Pune

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

3-5 years of management experience in a technical customer support environment, including with demonstrable leadership progression in role
Experience with software support within SaaS environments, with security experience preferred
Demonstrated experience delivering Western service models with local talent
Demonstrated success leading small to medium-sized teams to achieve and exceed operational goals
Experience communicating highly technical concepts to a non-technical audience
Experience working cross-functionally, learning and developing meaningful internal relationships to drive customer success
Ability to build and maintain meaningful customer relationships in the pursuit of driving impeccable customer satisfaction
Experience in managing cases and workload in Salesforce Service Cloud

Job Responsibility

Work in the PST shift to lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges
Measure and manage the team to Rapid7’s customer and business goals, and work with the Global Support Leadership team to refine metrics and goals
Develop Global Support team members via active coaching, performance management, and building career development plans
Work with members of Rapid7’s Engineering & Products teams to identify opportunities to improve product supportability and the customer experience
Partner with Customer Success Management, Sales Management, and other teams to drive successful and fast resolution to escalations via our OneEscalation process, along with resolving proactive escalations identified via AI
Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs
Understanding the importance of team culture and helping to build a team with a “can-do” attitude

Fulltime

Manager, Technical Support

Join the team as our next Manager, Technical Support! This position is needed to...

Location

Colombia

Salary:

Not provided

Stytch

Expiration Date

Until further notice

Requirements

Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience
Experience being inclusive, while working with team members in different geographic locations and time zones
Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge
Demonstrated ability to identify process and team improvements, innovation and 'Drawing the Owl' to creatively solve problems and allow your team to operate at scale
Have proven documentation ability to 'write it down' to create and curate internal and external documentation
Have Strong English written and verbal communication skills

Job Responsibility

Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management
Own weekly DSAT reviews, ticket analysis, and coaching feedback loops to improve customer satisfaction
Implement and optimize support processes to improve efficiency, reduce resolution times, and enhance the overall customer experience
Directly manage a team of Technical Support Engineers, ensuring high levels of engagement, motivation, and performance
Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback
Drive accountability among direct reports, leveraging tooling & reports to monitor and improve key performance metrics
Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA)
Collaborate with cross-functional teams to implement betterment plans for recurring issues
Respond swiftly to critical customer needs, including high-impact and high-priority cases, ensuring proactive communication and resolution strategies
Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk

What we offer

competitive pay
generous time off
ample parental and wellness leave
healthcare
a retirement savings program

Technical Support Manager - Digital Payments

Location

Brazil , São Paulo

Salary:

Not provided

Market Pay

Expiration Date

Until further notice

Requirements

IT / Computer Science engineering degree
Experience in software engineering (e.g. Developer, QA Engineer)
Solid exposure to the payment ecosystem
Strong understanding of Agile methodologies (SCRUM or similar)
Ability to manage technical integrations and complex systems
Comfortable working in a production environment with high availability requirements
Strong analytical and problem-solving skills
Fluent in Portuguese, Spanish and English
Curious, proactive and resourceful
Strong communication and stakeholder management abilities

Job Responsibility

Act as the main point of contact for customer support requests, ensuring end-to-end follow-up with autonomy and efficiency
Diagnose and resolve complex technical issues, always with a continuous improvement mindset
Lead the technical integration of Market Pay solutions with customer teams, ensuring alignment and delivery excellence
Monitor production indicators to anticipate incidents and improve operational performance
Supervise solutions in real time and react quickly to any detected issues
Improve and maintain technical documentation to support scalability, deployments and customer support
Manage small to medium-sized projects from design to delivery, ensuring quality, timelines and customer satisfaction
Control costs, deadlines and resources with a strong focus on optimization
Collaborate closely with development squads and cross-functional teams to ensure project success
Oversee after-sales activities and ensure a high-quality customer experience

What we offer

Structured onboarding and training program (initial training in France)
Deep immersion into the digital payments ecosystem
Remote work opportunities
Exposure to international projects in a rich, high-impact digital environment
High level of autonomy across all project phases

Fulltime

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Technical Support Team Manager

Job Description

Requirements

What we offer

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