Technical Support Team Lead Job at AMCS Group (Sydney)

Lead Technical Support Engineer

Based in Singapore with remote work flexibility, you are an experienced technica...

Location

Singapore

Salary:

105000.00 - 142000.00 SGD / Year

Airship

Expiration Date

Until further notice

Requirements

Track record of team/peer leadership with strong customer-centric judgment and the diplomatic skills to decline requests that don't align with business objectives or support criteria
Experience navigating challenging customer and internal stakeholder requests
Ability to read and write code
Ability to establish subject matter expertise in new technologies
Successful track record in coaching, mentoring, and supporting teammates on complex technical issues
Experience as an escalation path for customer and team member issues
Ability to quickly build trusting relationships with customers and stakeholders
Demonstrated ability to support team members in achieving success, understanding that team members need clear expectations, direction, and guidance to excel in their roles
Self-motivated
excels at working independently with accuracy and efficiency while contributing to an openly collaborative team environment

Job Responsibility

Provide day-to-day management and supervision for Technical Support team members in APAC
Serve as the primary technical escalation point for APAC customers
Represent Support in conversations with regional account teams and customers
Make independent judgment calls regarding customer communications, issue escalation, and team guidance
Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting the issue, determining the root cause, and ensuring that the customer understands the resolution
Partner with various Engineering teams to resolve customer issues and assist customers during the implementation of our products and services, which includes reading, analyzing, and writing code
Contribute documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services
Assist in onboarding new Technical Support Engineers
Serve as a mentor/role model to team members
Participate in the QA process of current and new products/services

What we offer

Stock options

Fulltime

Team Lead, Technical Support

As a Technical Support Team Lead based in Shanghai, you will lead a highly motiv...

Location

China , Shanghai

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

You are a people leader, and have at least 3 years of experience developing technical support teams.
You understand different cultures within the region and are able to successfully be part of geographically distributed teams.
You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures.
You are able to serve as an escalation point for varied technical support requests and challenges and are willing to hands-on complex technical issues.
You are able to balance commercial requests with the technical support global strategy and have customer facing experience.
You master certain internet technologies and are familiar with technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
You have strong written and verbal communication skills in both Chinese and English
Must be willing to travel where required.

Job Responsibility

Lead the team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices.
Manage a Shanghai team that works with peers distributed across the region and globe to provide top tier support to our merchants.
Work in close collaboration and coordination with the China commercial teams to provide the required support service to our China merchant base.
Coach and mentor members of the team to excel at resolving technical challenges for Adyen’s merchants and grow their careers.
Define and clearly communicate objectives and goals for the Support team.
Track team progress and success using KPIs and data sets. Feed this back to the team to drive high performance and efficiency.
Deal with merchant and senior management escalations across a variety of issues.
Be an integral part of the global support and China commercial strategy.

Technical Support Team Lead

Technical Support Team Lead role at Hewlett Packard Enterprise providing innovat...

Location

India , Gurgaon

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ years of experience in working on Active Directory
6+ years of experience in Windows Administration
MS cluster Administration
Networking
Performance Tuning
Patch Management
Windows Upgrades into production environment
Experience in customer facing or customer support roles
Flexible to work in shifts and work from Office
Should know Different technologies mainly from the monitoring, threshold, parameter, analysis

Job Responsibility

Overall proactive monitoring through online dashboard and management of equipment, endpoints, servers, database, network devices and related services
Installing and test desktop software applications running in the Customer environment and configuration of internet browsers for running Customer applications
Extend central support to users w.r.t. tool/(Manage Engine)
Coordination for delivery/deployment/discovery of agents/endpoints and installation of new hardware, software and necessary licenses in stipulated period
Responsible for providing timely resolution of OS related issues
Tape Management
Backup Policy Creation
Scheduling Backup on DC, DR
Archival Management
OEM Liaising

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

Salesforce Technical Team Lead

The role of Technical Lead ensures that HammondCare’s internal Platforms team ha...

Location

Australia , St Leonards

Salary:

Not provided

HammondCare

Expiration Date

Until further notice

Requirements

Minimum 7+ years technical delivery of Salesforce Support and/or Agile delivery of Salesforce implementation projects
Tertiary qualifications in information systems or the equivalent work experience, with a minimum of 7 years in an information systems discipline role
Demonstrated experience managing, coaching and mentoring a team
High level communication and interpersonal skills, able to rapidly decern technical solution options and clarify risks and opportunities to stakeholders up to the management team
Special expertise in leading and communicating with technical resources
Minimum Salesforce Platform App Builder, Salesforce Developer 1 Certificate, with further certification highly regarded
Significant practical experience in Salesforce development, and clear understanding of Salesforce object models and technical solution options, with a focus on best practice solutions
Business Analytics skills such as running discovery workshops, eliciting requirements, mapping/mining business processes, training users and preparing project and training documentation
Practical knowledge of the development lifecycle and develops processes
Strong planning and organising skills with the ability to priorities tasks to meet deadlines

Job Responsibility

Manage the Platforms Support Team as the direct report manager, supporting, coaching and mentoring your team with their professional development goals. This role will work closely with the Product Owner/s and Senior Solution Architect
Oversee the support process, managing rosters and escalations, regulating the triage of incoming tickets, working to preventing duplicate entries in Jira. This role will work to continually improve response and defect resolution time
Oversight and escalation point for technical support for the platform team applications, monitoring work on technical tasks in liaison with Solution Architects to ensure sprint items are completed to a high standard, following Salesforce Well-Architected best practices
Working with the product owner and solution architects to form development sprints, and to assign out work to platform team members for technical development, peer review, quality testing, user acceptance testing, and release
Identify risks, raise them to the Platform Manager when required and work together with the Senior Solution Architect and Product Owner/s to form contingency plans to meet business delivery deadlines, mitigate risks and prevent potential incidents occurring
Support the Product Owner/s and Business Analysts to review and prioritise backlog items, especially ensuring that key information is captured in triage by the support team for emerging issues and stories identify by the business via support tickets, leveraging resource from the support team to assist with requirement gathering and other business analysis tasks where possible
Work to improve communications with other business support teams, IT teams, business subject matter experts, super users and stakeholders
fostering and supporting the relationships and the sharing of information to improve user experience and engagement. Form regular communication channels with key teams and personnel
Contribute to the technical management of the Platform, including participating in solution design, release management, exception handling, peer review, technical development and support of the platforms wherever needed, being ready to roll-up-your sleeves and get tasks done alongside the team when resources are stretched
Be ready to present and report on technology work being undertaken to governance teams and the business. Provide technical expertise during sessions when engaging with stakeholders from across the organisation

What we offer

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options, including hybrid arrangements
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family.
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

Fulltime

Business Support Team Lead

Are you a dynamic administrator with a passion for efficiency, leadership and a ...

Location

United Kingdom , London

Salary:

33000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Leadership Skills: Proven ability to manage and motivate a team effectively
organisational Expertise: Strong skills in time management and delegation, with an eye for detail
Technical Proficiency: High proficiency in Microsoft Office, especially Excel and Word
Communication Skills: Exceptional verbal and written communication abilities
Self-Motivation: A proactive approach to work, with a track record of initiative and follow-through
Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent, including English and Maths

Job Responsibility

Team Leadership: Lead and inspire a dedicated team, ensuring smooth task completion and prioritisation of requests
Process Improvement: Evaluate current workflows and implement automation to enhance efficiency using tools like Microsoft 365 and SharePoint
Documentation Management: Maintain accuracy in internal documentation and procedure guides
Bid Support: Provide high-level support to technical teams by compiling and formatting proposals, reports, and contracts
Health & Safety Compliance: Support compliance functions to ensure seamless integration into daily operations
Travel Coordination: organise travel arrangements for consultants and directors
Office Management: Handle a variety of office management tasks, ensuring a welcoming environment for guests and staff
Ad Hoc Initiatives: Collaborate with the Operations Manager and Finance Director on strategic projects

What we offer

Enhanced Pension Scheme
Private Medical Insurance
Competitive Annual Leave Entitlement
Annual Leave Purchase Scheme
Rail and Bus Season Ticket Loans
Cycle Scheme
Group Life Assurance
Staff Training and CPD Programme
Employee Recognition Awards
Social Value Programme

Parttime

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...

Location

Spain

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS technical support
3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
Exceptional communication skills
Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows

Job Responsibility

Manage and mentor a global team of 5-10 Senior Technical Support Specialists
Foster a culture of accountability, learning, and growth
Optimize and formalize the time allocation for the Senior team
Lead team meetings and conduct one-on-ones
Monitor L2 team schedules, queue coverage, workflows, and KPIs
Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
Act as a player-coach
Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
Serve as the primary owner for high-severity bug-related issues and escalations
Ensure that reported bugs are prioritized correctly with Product and Engineering teams

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...

Location

United Kingdom

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS technical support
3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
Exceptional communication skills
Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows

Job Responsibility

Manage and mentor a global team of 5-10 Senior Technical Support Specialists
Foster a culture of accountability, learning, and growth
Optimize and formalize the time allocation for the Senior team
Lead team meetings and conduct one-on-ones
Monitor L2 team schedules, queue coverage, workflows, and KPIs
Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
Act as a player-coach
Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
Serve as the primary owner for high-severity bug-related issues and escalations
Ensure that reported bugs are prioritized correctly with Product and Engineering teams

Fulltime

UC4 Administrator Technical Lead-Service Support

We are looking for a UC4 System Administrator & Job Developer to manage and opti...

Location

India , Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Proven experience with UC4 workload automation (system admin and developer)
Strong knowledge of job scheduling and batch automation
Proficient in mainframe, Unix/Linux, and Windows environments
Experience with scripting (Shell, PowerShell, Python)
Knowledge of job dependencies, error handling, and performance tuning
Familiarity with version control tools (e.g., Git)
Total Experience Expected: 06-08 years
B.E/B.Tech/BCA
Excellent communication and collaboration skills
Strong analytical and problem-solving abilities

Job Responsibility

Manage, monitor, and maintain the UC4 job scheduling platform
Install, configure, patch, back up, and recover UC4 systems
Monitor system health, logs, job statuses, and performance
Troubleshoot job failures and resolve incidents quickly
Apply updates, conduct system audits, and manage user access
Develop, configure, and maintain job chains, workflows, and schedules
Build reusable templates and integrate with scripts, SQL, and APIs
Develop scripts (Shell, PowerShell, Python) for job automation
Automate tasks and enhance job orchestration using UC4
Collaborate with teams to align job execution with business needs

What we offer

Commitment to fighting against all forms of discrimination
Fosters a work environment that is inclusive and respectful of all differences
All positions are open to people with disabilities

Technical Support Team Lead

AMCS Group

Location:
Australia , Sydney

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 03, 2026

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Technical Support Team Lead

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Location:Australia , Sydney

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Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 03, 2026

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