CrawlJobs Logo

Technical Support Team Lead

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Auburn

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments. The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution.

Job Responsibility:

  • Support daily management of support operations, including ticket queues, monitoring tasks, and incident response
  • Provide operational leadership to ensure work is prioritized in line with SLAs and business needs
  • Serve as a primary escalation point for high‑priority or high‑impact customer issues
  • Monitor SLA compliance, response times, and overall support quality
  • Coordinate workload distribution and coverage during business hours and critical events
  • Provide direction, guidance, and mentoring to support team members
  • Track and manage critical customer issues through resolution, including communication and follow‑up
  • Collaborate with internal teams (Development, DevOps, QA) to drive timely issue resolution
  • Assist with refining and documenting support processes, workflows, and operational standards
  • Contribute to reporting on support effectiveness, incident trends, SLA risks, and recurring issues
  • Participate in post‑incident reviews and help identify corrective and preventative actions
  • Ensure customer communications are clear, timely, and consistent
  • Handle customer data, including PII, with appropriate security practices
  • Work additional hours as needed to support SLA‑driven or time‑sensitive events

Requirements:

  • Degree in Computer Science, IT, Engineering, or equivalent experience
  • 5+ years in technical support, NOC operations, or software support
  • Experience in a lead, senior, or acting supervisory capacity within a support organization
  • Strong understanding of support operations, escalation management, SLAs, and customer‑impact prioritization
  • Working knowledge of networking concepts, Linux systems, and software support workflows
  • Proven ability to make operational decisions without direct managerial authority
  • Strong organizational skills and ability to manage competing priorities
  • Excellent verbal and written communication
  • Ability to work independently while aligning with leadership direction
  • High degree of flexibility and stress tolerance
  • NOC, Agile workflows, Documentation, Service Desk Tickets
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Team Lead

Technical Support Team Lead

Technical Support Team Lead role at Hewlett Packard Enterprise providing innovat...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in working on Active Directory
  • 6+ years of experience in Windows Administration
  • MS cluster Administration
  • Networking
  • Performance Tuning
  • Patch Management
  • Windows Upgrades into production environment
  • Experience in customer facing or customer support roles
  • Flexible to work in shifts and work from Office
  • Should know Different technologies mainly from the monitoring, threshold, parameter, analysis
Job Responsibility
Job Responsibility
  • Overall proactive monitoring through online dashboard and management of equipment, endpoints, servers, database, network devices and related services
  • Installing and test desktop software applications running in the Customer environment and configuration of internet browsers for running Customer applications
  • Extend central support to users w.r.t. tool/(Manage Engine)
  • Coordination for delivery/deployment/discovery of agents/endpoints and installation of new hardware, software and necessary licenses in stipulated period
  • Responsible for providing timely resolution of OS related issues
  • Tape Management
  • Backup Policy Creation
  • Scheduling Backup on DC, DR
  • Archival Management
  • OEM Liaising
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Fulltime
Read More
Arrow Right

Team Lead, Technical Support

As a Technical Support Team Lead based in Shanghai, you will lead a highly motiv...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You are a people leader, and have at least 3 years of experience developing technical support teams.
  • You understand different cultures within the region and are able to successfully be part of geographically distributed teams.
  • You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures.
  • You are able to serve as an escalation point for varied technical support requests and challenges and are willing to hands-on complex technical issues.
  • You are able to balance commercial requests with the technical support global strategy and have customer facing experience.
  • You master certain internet technologies and are familiar with technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
  • You have strong written and verbal communication skills in both Chinese and English
  • Must be willing to travel where required.
Job Responsibility
Job Responsibility
  • Lead the team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices.
  • Manage a Shanghai team that works with peers distributed across the region and globe to provide top tier support to our merchants.
  • Work in close collaboration and coordination with the China commercial teams to provide the required support service to our China merchant base.
  • Coach and mentor members of the team to excel at resolving technical challenges for Adyen’s merchants and grow their careers.
  • Define and clearly communicate objectives and goals for the Support team.
  • Track team progress and success using KPIs and data sets. Feed this back to the team to drive high performance and efficiency.
  • Deal with merchant and senior management escalations across a variety of issues.
  • Be an integral part of the global support and China commercial strategy.
Read More
Arrow Right

Lead Technical Support Engineer

Based in Singapore with remote work flexibility, you are an experienced technica...
Location
Location
Singapore
Salary
Salary:
105000.00 - 142000.00 SGD / Year
airship.com Logo
Airship
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Track record of team/peer leadership with strong customer-centric judgment and the diplomatic skills to decline requests that don't align with business objectives or support criteria
  • Experience navigating challenging customer and internal stakeholder requests
  • Ability to read and write code
  • Ability to establish subject matter expertise in new technologies
  • Successful track record in coaching, mentoring, and supporting teammates on complex technical issues
  • Experience as an escalation path for customer and team member issues
  • Ability to quickly build trusting relationships with customers and stakeholders
  • Demonstrated ability to support team members in achieving success, understanding that team members need clear expectations, direction, and guidance to excel in their roles
  • Self-motivated
  • excels at working independently with accuracy and efficiency while contributing to an openly collaborative team environment
Job Responsibility
Job Responsibility
  • Provide day-to-day management and supervision for Technical Support team members in APAC
  • Serve as the primary technical escalation point for APAC customers
  • Represent Support in conversations with regional account teams and customers
  • Make independent judgment calls regarding customer communications, issue escalation, and team guidance
  • Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting the issue, determining the root cause, and ensuring that the customer understands the resolution
  • Partner with various Engineering teams to resolve customer issues and assist customers during the implementation of our products and services, which includes reading, analyzing, and writing code
  • Contribute documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services
  • Assist in onboarding new Technical Support Engineers
  • Serve as a mentor/role model to team members
  • Participate in the QA process of current and new products/services
What we offer
What we offer
  • Stock options
  • Fulltime
Read More
Arrow Right

Salesforce Technical Team Lead

The role of Technical Lead ensures that HammondCare’s internal Platforms team ha...
Location
Location
Australia , St Leonards
Salary
Salary:
Not provided
https://www.hammond.com.au/ Logo
HammondCare
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 7+ years technical delivery of Salesforce Support and/or Agile delivery of Salesforce implementation projects
  • Tertiary qualifications in information systems or the equivalent work experience, with a minimum of 7 years in an information systems discipline role
  • Demonstrated experience managing, coaching and mentoring a team
  • High level communication and interpersonal skills, able to rapidly decern technical solution options and clarify risks and opportunities to stakeholders up to the management team
  • Special expertise in leading and communicating with technical resources
  • Minimum Salesforce Platform App Builder, Salesforce Developer 1 Certificate, with further certification highly regarded
  • Significant practical experience in Salesforce development, and clear understanding of Salesforce object models and technical solution options, with a focus on best practice solutions
  • Business Analytics skills such as running discovery workshops, eliciting requirements, mapping/mining business processes, training users and preparing project and training documentation
  • Practical knowledge of the development lifecycle and develops processes
  • Strong planning and organising skills with the ability to priorities tasks to meet deadlines
Job Responsibility
Job Responsibility
  • Manage the Platforms Support Team as the direct report manager, supporting, coaching and mentoring your team with their professional development goals. This role will work closely with the Product Owner/s and Senior Solution Architect
  • Oversee the support process, managing rosters and escalations, regulating the triage of incoming tickets, working to preventing duplicate entries in Jira. This role will work to continually improve response and defect resolution time
  • Oversight and escalation point for technical support for the platform team applications, monitoring work on technical tasks in liaison with Solution Architects to ensure sprint items are completed to a high standard, following Salesforce Well-Architected best practices
  • Working with the product owner and solution architects to form development sprints, and to assign out work to platform team members for technical development, peer review, quality testing, user acceptance testing, and release
  • Identify risks, raise them to the Platform Manager when required and work together with the Senior Solution Architect and Product Owner/s to form contingency plans to meet business delivery deadlines, mitigate risks and prevent potential incidents occurring
  • Support the Product Owner/s and Business Analysts to review and prioritise backlog items, especially ensuring that key information is captured in triage by the support team for emerging issues and stories identify by the business via support tickets, leveraging resource from the support team to assist with requirement gathering and other business analysis tasks where possible
  • Work to improve communications with other business support teams, IT teams, business subject matter experts, super users and stakeholders
  • fostering and supporting the relationships and the sharing of information to improve user experience and engagement. Form regular communication channels with key teams and personnel
  • Contribute to the technical management of the Platform, including participating in solution design, release management, exception handling, peer review, technical development and support of the platforms wherever needed, being ready to roll-up-your sleeves and get tasks done alongside the team when resources are stretched
  • Be ready to present and report on technology work being undertaken to governance teams and the business. Provide technical expertise during sessions when engaging with stakeholders from across the organisation
What we offer
What we offer
  • NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
  • Additional leave purchase options and 14 weeks paid parental leave
  • Flexible working options, including hybrid arrangements
  • Discounts on everyday products and services
  • Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
  • Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family.
  • Health & Wellbeing programmes
  • Reward & Recognition programmes
  • Referral bonuses
  • Career and professional development opportunities
  • Fulltime
Read More
Arrow Right

Business Support Team Lead

Are you a dynamic administrator with a passion for efficiency, leadership and a ...
Location
Location
United Kingdom , London
Salary
Salary:
33000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Leadership Skills: Proven ability to manage and motivate a team effectively
  • organisational Expertise: Strong skills in time management and delegation, with an eye for detail
  • Technical Proficiency: High proficiency in Microsoft Office, especially Excel and Word
  • Communication Skills: Exceptional verbal and written communication abilities
  • Self-Motivation: A proactive approach to work, with a track record of initiative and follow-through
  • Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent, including English and Maths
Job Responsibility
Job Responsibility
  • Team Leadership: Lead and inspire a dedicated team, ensuring smooth task completion and prioritisation of requests
  • Process Improvement: Evaluate current workflows and implement automation to enhance efficiency using tools like Microsoft 365 and SharePoint
  • Documentation Management: Maintain accuracy in internal documentation and procedure guides
  • Bid Support: Provide high-level support to technical teams by compiling and formatting proposals, reports, and contracts
  • Health & Safety Compliance: Support compliance functions to ensure seamless integration into daily operations
  • Travel Coordination: organise travel arrangements for consultants and directors
  • Office Management: Handle a variety of office management tasks, ensuring a welcoming environment for guests and staff
  • Ad Hoc Initiatives: Collaborate with the Operations Manager and Finance Director on strategic projects
What we offer
What we offer
  • Enhanced Pension Scheme
  • Private Medical Insurance
  • Competitive Annual Leave Entitlement
  • Annual Leave Purchase Scheme
  • Rail and Bus Season Ticket Loans
  • Cycle Scheme
  • Group Life Assurance
  • Staff Training and CPD Programme
  • Employee Recognition Awards
  • Social Value Programme
  • Parttime
Read More
Arrow Right

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...
Location
Location
Spain
Salary
Salary:
Not provided
duettocloud.com Logo
Duetto
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in SaaS technical support
  • 3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
  • Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
  • Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
  • Exceptional communication skills
  • Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows
Job Responsibility
Job Responsibility
  • Manage and mentor a global team of 5-10 Senior Technical Support Specialists
  • Foster a culture of accountability, learning, and growth
  • Optimize and formalize the time allocation for the Senior team
  • Lead team meetings and conduct one-on-ones
  • Monitor L2 team schedules, queue coverage, workflows, and KPIs
  • Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
  • Act as a player-coach
  • Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
  • Serve as the primary owner for high-severity bug-related issues and escalations
  • Ensure that reported bugs are prioritized correctly with Product and Engineering teams
Read More
Arrow Right

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...
Location
Location
United Kingdom
Salary
Salary:
Not provided
duettocloud.com Logo
Duetto
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in SaaS technical support
  • 3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
  • Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
  • Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
  • Exceptional communication skills
  • Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows
Job Responsibility
Job Responsibility
  • Manage and mentor a global team of 5-10 Senior Technical Support Specialists
  • Foster a culture of accountability, learning, and growth
  • Optimize and formalize the time allocation for the Senior team
  • Lead team meetings and conduct one-on-ones
  • Monitor L2 team schedules, queue coverage, workflows, and KPIs
  • Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
  • Act as a player-coach
  • Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
  • Serve as the primary owner for high-severity bug-related issues and escalations
  • Ensure that reported bugs are prioritized correctly with Product and Engineering teams
  • Fulltime
Read More
Arrow Right

UC4 Administrator Technical Lead-Service Support

We are looking for a UC4 System Administrator & Job Developer to manage and opti...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience with UC4 workload automation (system admin and developer)
  • Strong knowledge of job scheduling and batch automation
  • Proficient in mainframe, Unix/Linux, and Windows environments
  • Experience with scripting (Shell, PowerShell, Python)
  • Knowledge of job dependencies, error handling, and performance tuning
  • Familiarity with version control tools (e.g., Git)
  • Total Experience Expected: 06-08 years
  • B.E/B.Tech/BCA
  • Excellent communication and collaboration skills
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Manage, monitor, and maintain the UC4 job scheduling platform
  • Install, configure, patch, back up, and recover UC4 systems
  • Monitor system health, logs, job statuses, and performance
  • Troubleshoot job failures and resolve incidents quickly
  • Apply updates, conduct system audits, and manage user access
  • Develop, configure, and maintain job chains, workflows, and schedules
  • Build reusable templates and integrate with scripts, SQL, and APIs
  • Develop scripts (Shell, PowerShell, Python) for job automation
  • Automate tasks and enhance job orchestration using UC4
  • Collaborate with teams to align job execution with business needs
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Fosters a work environment that is inclusive and respectful of all differences
  • All positions are open to people with disabilities
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy