Technical Support & Systems Specialist Job at Robert Half (Mount Olive)

Technical Support Specialist II

PagerDuty is looking for Technical Support professionals with 2 to 5 years of ex...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Know basic concepts of REST API, ideally having worked with Postman
Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
Understanding of authentication and security processes
Knowledge of enterprise communication implementations (slack, ms teams, etc)
Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email
Hands-on product technical support experience with Enterprise Software and SaaS solutions
All communications internally and to our customers are in English. Proficient command of spoken and written English is required
with 2 to 5 years of experience in the above mentioned functions

Job Responsibility

Provide excellent customer service and product support to PagerDuty customers
Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
Identify the root cause, understand customers' needs, and set expectations accordingly
Escalate issues that require involvement from Support Engineers, Product Engineers, paor Subject Matter Experts
Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.)
Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement
Lead tickets from high-priority customers on an on-call basis
Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Technical Support Specialist

Technical Support Specialist role at Seamless.AI, working 100% remotely to manag...

Location

United States

Salary:

Not provided

Seamless.AI

Expiration Date

Until further notice

Requirements

1-3 years of technical customer support experience, ideally in SaaS or with a software product
Experience with Salesforce Service Cloud ticketing system highly preferred
CRM experience is a plus
Passion for delivering exceptional customer experiences with prior support experience via email, chat, and calls
Strong technical troubleshooting skills with ability to investigate, diagnose, and fully resolve issues
Proven success handling complex technical support cases and guiding escalations through to resolution
Quick learner with expertise in software and interest in APIs, CRM integrations, and solving technical challenges
Excellent verbal and written communication skills

Job Responsibility

Work 100% remotely to assist customers, resolving issues through email, calls, and other communication channels
Deliver positive, professional, and solutions-oriented support to sales, marketing, and service professionals across our customer base
Communicate thoughtful, customized solutions that help customers overcome challenges and grow their business
Demonstrate composure, resilience, and adaptability as customer needs evolve and case volumes shift
Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues, collaborating with product and engineering teams as needed
Partner with account managers and sales teams to identify opportunities for customer growth and expanded platform adoption

Fulltime

Technical Support Specialist

We are looking for a Technical Support Specialist who has experience in an end-u...

Location

Salary:

26.00 - 36.00 USD / Hour

canfield scientific

Expiration Date

Until further notice

Requirements

Technical school certificate or bachelor’s degree, preferably in support services
3 years’ experience with direct customer support in a technical setting
Strong written and verbal communication on a technical level in a professional manner
Demonstrated experience in troubleshooting Windows based applications, networking issues, and hardware peripherals
Ability to communicate status clearly and follow through issue completion for ongoing support resolution
Basic understanding of network protocols such as DHCP, DNS

Job Responsibility

Provide direct customer support for various hardware systems to end users, which could include medical field personnel
Directly assist the end-users experiencing difficulty with software issues, including networking problems, and working with development and management teams when more complex issues are discovered
Answer and evaluate email requests for assistance from end-users experiencing problems with hardware and software
Analyze information provided by the end user to determine the best solution to the issue and work with the end user to resolve the issue while providing the top-level customer service experience
Assist corporate subsidiaries and international distributor partners in troubleshooting software and hardware

What we offer

Paid days off
Medical, dental, and vision insurance
May be eligible for a discretionary bonus
401(k) plan with employer match (currently set at 50%)

Fulltime

Technical Support Specialist

We are a leading software provider in the GPS and Data industry and we are looki...

Location

Salary:

16.00 - 20.00 USD / Hour

Datablaze

Expiration Date

Until further notice

Requirements

Proven experience in technical support or help desk role
Excellent problem-solving skills and attention to detail
Strong communication skills, both verbal and written
Knowledge of software troubleshooting and IT support principles would be beneficial
Possess excellent phone and email etiquette
Be a team player that is excited to take on new roles
Be detail oriented & have a high level of accountability
Be comfortable diagnosing product issues
Be highly proficient in Microsoft Excel

Job Responsibility

Provide technical support and assistance to end-users
Maintain accurate records of all support requests and resolutions
Collaborate with team members to identify and implement solutions to recurring issues
Shipping & inventory management
Quality control, product testing, and product integrations
Preparing packages for shipment and providing customer support
QA-ing software systems
Handling aspects of new product integrations

What we offer

Dental insurance
Health insurance
Paid time off
Vision insurance
Bonus opportunities

Technical Support Specialist

An established and growing technology provider offering managed support across n...

Location

United Kingdom , Manchester

Salary:

33000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

A proactive, self-motivated approach with strong communication skills
Interest in developing across IT, networking, security and communications technologies
Passion for problem-solving and customer service
Previous experience in a technical support or service environment is beneficial but not essential

Job Responsibility

Acting as the first point of contact for customer technical issues across IT, network, voice and infrastructure
Troubleshooting and resolving incoming cases, escalating where necessary and working alongside on-site engineers
Managing support tickets end-to-end, ensuring clear and consistent communication with all stakeholders
Producing incident reports, summaries and root-cause analysis documentation
Carrying out system updates, patches, configuration changes and general maintenance tasks
Working professionally with customers, internal teams and third-party suppliers to ensure timely resolution

What we offer

Structured career development with access to training and professional certifications
Supportive, friendly team culture with a genuine focus on wellbeing
25 days holiday plus bank holidays (increasing with service)
Enhanced parental leave, pension contributions and employee health plans
Electric vehicle, cycle-to-work and technology purchase schemes
Regular team events, social activities and opportunities to get involved in community initiatives

Fulltime

Technical Support Specialist

Are you passionate about technology and driven to combat cybercrime? Join Hornet...

Location

Philippines , Cebu

Salary:

Not provided

Hornetsecurity

Expiration Date

Until further notice

Requirements

Excellent logical, analytical and problem-solving skills
Good customer etiquette and the ability to manage high profile customers well under pressure
Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
Good understanding of basic networking protocols
Excellent English communication skills, both written and verbal
Quick learner and self-starter
Knowledge/experience with Hyper-V and/or VMware virtualization platforms
Experience as a network/system administrator or Technical Support representative
Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model)
Knowledge/experience with Microsoft VSS

Job Responsibility

Diagnose and resolve corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements
Build personal customer relationships and focus on offering an awesome customer experience
Escalate issues to our development team and co-ordinate such issues until they are solved
Convey customer feedback to product development staff
Keep customers informed on how and when issues are resolved
Interact with other teams to provide a comprehensive and high-quality support
Help in user education

What we offer

Free space for innovation and independent action in a fast-growing international company with a promising future
Short decision paths and flat hierarchies in an open work atmosphere
Personal and professional development opportunities
No dress code

Technical Support Specialist

Join our small, high-impact Technical Support team in one of our offices in eith...

Location

Netherlands , Maastricht

Salary:

Not provided

Mollie

Expiration Date

Until further notice

Requirements

Proven ability to apply strong analytical and effective problem-solving skills in a technical support context
Proficiency in interacting with RESTful APIs, including hands-on experience with request/response debugging using tools like Postman
Required ability to read and interpret PHP code for troubleshooting and analysis of customer issues
Solid knowledge of Webshop Technologies, such as Woocommerce and Prestashop
Excellent communication skills, capable of distilling complex technical issues into clear, easy-to-understand messages for diverse audiences
Fluency in English plus one other language (NL, FR, DE, ES, or PT)

Job Responsibility

Deliver direct technical support for custom API integrations and plugins through email and phone
Advise customers and partners on the best technical implementation of Mollie for their unique systems
Act as the primary point of contact and escalation for complex technical questions coming from internal teams (Sales, Customer Success, and Customer Support)
Drive continuous improvement by actively providing feedback to the business via Subject Matter Expert (SME) channels to enhance our technical products
Develop and deliver internal technical training and documentation to upskill other teams and departments
Quickly prioritize tasks and make sound decisions based on urgency and stakeholder needs to resolve critical issues fast

What we offer

20 days working from abroad
Wellbeing Budget (€60 per month net)
Lifestyle and Health Support via OpenUp
26 holiday days plus an extra 2 days off in between 27 and 31 December
Commute options (NS Business Card and bike lease plan)
Birthday off
WFH Equipment Budget (€400 one off)
Hybrid working with WFH & Internet allowance (€60 a month)
Discounted Lunch (less than €4)
Health Insurance (Insure with ONVZ or receive €125 net)

Fulltime

Technical Support Specialist

Join our small, high-impact Technical Support team in one of our offices in eith...

Location

Portugal , Lisbon

Salary:

Not provided

Mollie

Expiration Date

Until further notice

Requirements

Proven ability to apply strong analytical and effective problem-solving skills in a technical support context
Proficiency in interacting with RESTful APIs, including hands-on experience with request/response debugging using tools like Postman
Required ability to read and interpret PHP code for troubleshooting and analysis of customer issues
Solid knowledge of Webshop Technologies, such as Woocommerce and Prestashop
Excellent communication skills, capable of distilling complex technical issues into clear, easy-to-understand messages for diverse audiences
Fluency in English plus one other language (NL, FR, DE, ES, or PT)

Job Responsibility

Deliver direct technical support for custom API integrations and plugins through email and phone
Advise customers and partners on the best technical implementation of Mollie for their unique systems
Act as the primary point of contact and escalation for complex technical questions coming from internal teams (Sales, Customer Success, and Customer Support)
Drive continuous improvement by actively providing feedback to the business via Subject Matter Expert (SME) channels to enhance our technical products
Develop and deliver internal technical training and documentation to upskill other teams and departments
Quickly prioritize tasks and make sound decisions based on urgency and stakeholder needs to resolve critical issues fast

What we offer

Noise cancelling headphones
MacBook
Birthday off
Complimentary baby days
20 days working from abroad
22 holiday days
Commute allowance
Work from home budget
Bike lease plan
Internet allowance

Fulltime

Technical Support & Systems Specialist

Robert Half

Location:
United States , Mount Olive

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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Location:United States , Mount Olive

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Job Posted:
February 20, 2026