Technical Support & Systems Specialist Job at Robert Half (Mount Olive)

Technical Support Specialist, Product Technical Support

The Specialty Products Technical Support Agent strives to deliver on the Antech ...

Location

United States , Loveland

Salary:

25.00 - 28.00 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience in clinical veterinary practice experience with use of Point of Care systems is required
Customer care and support experience of at least 2 years
Current Veterinary Technology license to practice in Colorado required
Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant)
Full knowledge and understanding of Antech’s products and services
Consistently displays strong analytical and problem-solving ability
Displays excellent communication skills
especially good listening skills
Displays a strong customer focus within a team environment
Is available to, and works cooperatively with, team members

Job Responsibility

Troubleshoots technical issues and resolves customer complaints with veterinarians and veterinary staff, as related to portfolio products and services
Responsible for the daily review of patient histories, IgE allergy test results, and immunotherapy recommendations for data entry accuracy and appropriate allergen selection prior to result transmittal to clinics
Responsible for inbound and outbound calls regarding patient-specific immunotherapy
Assists veterinarians and veterinary staff regarding infectious disease point of care test protocols, reading results, specificity/sensitivity, and accuracy
Promotes health care and disease prevention
Maintains diligent recordkeeping within Customer Relationship Management (CRM) database system
Work in partnership with Specialty Product Technical Support Veterinarians and other channels within the organization, such as marketing, to create educational tools for customers to promote their understanding of how to integrate allergy into their practice
Other duties as assigned in support of customer service, point of care

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

Systems Engineer Technical Specialist (TD Support)

The Systems Engineer will support the Sponsor’s TD as a critical member of the t...

Location

United States , Chantilly

Salary:

145200.96 - 234866.03 USD / Year

Arcfield

Expiration Date

Until further notice

Requirements

Must possess and be able to maintain a TS/SCI clearance with Polygraph
BS 10-12, MS 8-10, PhD 5-7 or equivalent experience Business, Computer Science, Information Systems, Engineering, or a scientific or technical discipline
Ability to develop well documented, actionable, measurable, testable, traceable requirements supporting Sponsor development activities
Demonstrated successful experience in applying critical thinking in analyzing Sponsor project and programs to identify technical risks that may impact successful delivery of the Sponsor developed capability
Demonstrated successful experience in development of Concept of Operations diagrams utilizing industry best practices through coordination with project stakeholders
Demonstrated successful experience forecasting technologies and products that are related to and would advance the Sponsors mission area
Demonstrated successful experience in providing independent assessment of projects relating to technical risk and providing suggestions for potential improvement on technical functionality
Demonstrated successful experience developing comprehensive project plans that transition cyber research concepts into mission ready capabilities
Demonstrated successful experience working with Test Teams to create ad hoc test cases to fully characterize developed offensive cyber capabilities
Demonstrated successful experience working with IC or DoD targeting officers to identify new opportunities to enable technical operations to include access, exfil, collection and covert action

Job Responsibility

The SE will review system architecture, design documentation, and security processes
Develop and administer requirements for cyber tools
Perform system assessment to support validation of information systems
Work with inter-agency partners to develop technical strategic plans and coordination of cyber strategies
Support operations governance
Stay abreast of emerging technologies across technical domains
Serve as a technical liaison between Divisions and Branches
Develop CONOPS documentation

What we offer

Health Insurance
Life Insurance
Paid Time Off
Holiday Pay
Short Term and Long-Term Disability
Retirement and Savings
Learning and Development opportunities
wellness programs

Fulltime

Senior Technical Services Cross Technology Systems Integration Specialist / Technical Lead

The Senior Technical Services Cross Technology Systems Integration Specialist at...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced understanding and appreciation of technical design and business principles
Advanced project fundamental and administration ability
Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
Advanced customer engagement skills
Advanced relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Advanced ability to coach, mentor and provide guidance to team members
Ability to take ownership as technical lead during project lifecycle
Bachelor's degree or equivalent in Information Technology or Computing or related field

Job Responsibility

Interacts with clients on site and remote to meet more complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Delegates lower complexity tasks to engineers and technicians
Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
Included in complex design work, with input to the design expected

Fulltime

Bilingual Technical Support Specialist (French & English)

As a Bilingual Technical Support Specialist, this is where your technical expert...

Location

Canada , Mississauga

Salary:

57664.00 - 86496.00 CAD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bilingual proficiency in English and French (required)
A Bachelor’s or Associate’s degree in biomedical engineering, electrical engineering, mechanical engineering, or a related technical field (preferred), OR a degree in another field combined with relevant technical work experience, OR a high school diploma (or equivalent) with hands-on technical experience in a related field
Demonstrated technical aptitude through hands-on experience such as internships, co-ops, academic projects, lab work, certifications, or practical work experience in a technical environment
Exposure to electrical and/or mechanical systems through coursework, training, or on-the-job experience, including basic troubleshooting, testing, or diagnostics
Ability to read and interpret technical documentation (e.g., manuals, service guides, blueprints, or schematics), or a strong willingness to learn
Experience documenting technical issues, service activities, or project work using structured tools or systems (academic or professional), or the ability to quickly learn new systems
Willingness and ability to travel within the U.S. and Canada for training as required

Job Responsibility

Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment
Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions
Document and manage all capital customer interactions and capital field service work order requests using Baxter‑approved contact management systems
Conduct customer follow‑up activities to confirm issue resolution and close service interactions
Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation
Document and track engineering part returns for failure analysis in accordance with Baxter procedures
Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation
Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams
travel within the U.S. and Canada for training as required

Fulltime

Technical Support Specialist

Thunderbird is growing, and we’re looking for a Technical Support Specialist to ...

Location

Canada; United States

Salary:

67000.00 - 77000.00 USD / Year

Mozilla

Expiration Date

Until further notice

Requirements

5+ years of technical support experience providing Level 1 and Level 2 troubleshooting for software products, web services, email systems, or IT environments
Hands-on experience troubleshooting email protocols and client configuration issues, including SMTP, IMAP, JMAP, and account setup workflows
Working knowledge of DNS fundamentals, including A, MX, and TXT records, as well as SPF, DKIM, and DMARC
Familiarity with Mozilla Thunderbird or comparable desktop email clients
5+ years of experience using Zendesk or a similar CRM, help desk, or ticketing platform
Strong troubleshooting skills and the ability to gather information, isolate variables, and resolve technical issues even when the initial information is incomplete
Excellent written communication skills, with the ability to explain technical concepts clearly to users with different levels of technical knowledge
Strong empathy, patience, and emotional intelligence when supporting frustrated or confused users
Experience engaging with users in public or semi-public support channels, such as forums, app store reviews, issue trackers, or user communities
A strong sense of ownership over support quality and the user experience

Job Responsibility

Manage technical support tickets from intake through resolution, with an initial focus on Thunderbird’s subscription products
Provide timely, thoughtful, and empathetic support that helps users feel heard, understood, and effectively supported
Troubleshoot Level 1 and Level 2 technical issues, including account setup, email configuration, SMTP, IMAP, JMAP, DNS, email authentication, and Thunderbird desktop client issues
Triage incoming requests to determine whether the issue is user error, configuration-related, a product bug, or a feature request
Escalate complex issues with clear reproduction steps, logs, environmental details, and user impact
Maintain accurate and complete support records in Zendesk or similar systems
Monitor and respond to technical questions in Thunderbird community forums
Monitor and respond to app store reviews, initially for Android and later for iOS
Identify recurring user pain points, documentation gaps, product confusion, and emerging trends across support channels
Share systemic issues with support leadership, product, engineering, or documentation teams so we can improve the experience for all users

What we offer

Fully remote work & schedule flexibility
Company-provided laptop
Annual bonus program
Monthly remote work stipend
Annual professional development stipend
Industry conferences
Company all-hands and team gatherings
24 days PTO per year (prorated)
Your birthday
Year-end company shutdown

Fulltime

Technical Support Specialist Level 2 - CA by Broadcom

Our Story We are an American Fortune 500 company headquartered in Centennial, Co...

Location

Egypt , Cairo

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Excellent English language skills both written and verbal
2-3 years of experience working in IT customer support or similar roles
Good interpersonal communication and customer service skills
Strong aptitude for learning new technologies
Team player, able to solve problems and work effectively both within a team and individually
Flexibility to adapt to changing demands in a direct customer-facing role
A very good understanding in one or more areas of the following: foundational networking knowledge. OS Linux & Windows, APIs, Tomcat, Java, SSL/HTTPS Certificates, Database concepts (Oracle and SQL) and Infrastructure Management
Ability to analyse logs, identify patterns and resolve complex cases
Willingness to work outside of normal business hours
Previous experience in busy technical support departments

Job Responsibility

Provide troubleshooting support to CA customers via phone, email, and Remote sessions promptly
Replicate customer configurations as required to troubleshoot complex errors
Develop technical skills in selected products and be willing to learn new technologies
Undertake training to achieve and maintain accreditation in selected products
Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve technical issues
Accurately document all work activities in the customer support ticketing system
Demonstrate superb customer service skills
Embrace the team’s culture of knowledge sharing
Work collaboratively with Escalation Engineers and colleagues

Fulltime

Ip cameras / access control / ip audio technical support specialist

We are looking for a technically minded support specialist to assist customers w...

Location

United States , Amityville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in technical support, IT services, customer support, or a closely related field
High school diploma required
an associate degree, technical certification, or formal training in electronics or computer science is preferred
Working knowledge of IP cameras, audio equipment, CCTV, access control systems, or similar security technologies
Familiarity with computer hardware, software applications, networking concepts, and troubleshooting methods
Strong verbal and written communication skills in English
Proven ability to build positive customer relationships while handling support issues professionally
Solid analytical thinking, problem-solving ability, and capacity to manage multiple tasks effectively
Availability for a permanent position and a collaborative, team-oriented approach to work

Job Responsibility

Evaluate and confirm the performance of security, audio, and related connected devices to ensure they operate as intended
Provide technical assistance for desktop applications, platform software, and mobile tools associated with surveillance and access systems
Record customer concerns, troubleshooting steps, and final resolutions accurately within the ticket management system
Support users with setup and problem resolution involving computer hardware, software settings, and peripheral connectivity
Assist with network-related troubleshooting, including configuration, security considerations, and implementation support
Communicate clearly with customers to diagnose issues, explain solutions, and maintain a high-quality service experience
Coordinate with team members when needed to resolve complex cases and keep support requests moving efficiently

Fulltime

Specialist - Technical Support Administration

Location

India , Chennai

Salary:

Not provided

Nordex Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in engineering, Project Management or related field
Minimum of 4-6 yrs experience (preferably from wind industry)
Proven experience in project coordination or similar role
Strong analytical and data manipulation skills in Excel
Strong organizational and time management skills with the ability to prioritize tasks effectively & Strong multitasking skills
Good stakeholder management, excellent communication and interpersonal skills to collaborate with internal and external stakeholders
Advanced Microsoft office skills & Understanding technical background

Job Responsibility

Support in Process Improvement, Creation, Implementation, and Documentation
Assist in Technical Incident Handling Support
Ensure all documentation & reporting adhere to compliance standards
Support in fleet performance analytic reports and reporting processes such as, SCADA&IT Creating PowerBI Report on the turbines and sites causing the most problematic issues on ART (Availability Reporting Tool) system, Creating SW for checking and reporting the status of site SCADA and CIF disks, Creating SW for checking and reporting communication loss between SCM and LRO
Electrical Creating and reporting a Power BI dashboard for Repeated Alarms and Warnings, Durations, Top Failure Analysis, WTG's with power limitations and ST Analysis
Reporting changes in transformer DGA analysis throughout the process
Creating predictive maintenance SW and dashboard of main converters by analyzing internal logs
Mechanical Recording operations performed in the repair workshop and tracking cost-saving reports
Analyzing main component and oil temperature/pressure trends on a PowerBI Dashboard and reporting when above site average
Training Automating of reporting for the generation of STC reports, reporting the validity checks for external trainings (HACA, High Voltage, TSL, etc.)

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Technical Support & Systems Specialist

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