Technical Support Supervisor

We’re looking for a Support Supervisor who is a people leader first and a steady operational presence second. This role leads a team of technical support professionals responsible for delivering timely, high-quality customer support in a SaaS environment. The Support Supervisor sets clear expectations, holds people accountable, and ensures the team operates with consistency, professionalism, and sound judgment. You’ll serve as an escalation point for complex customer issues, partner cross-functionally to improve outcomes, and help build a support culture that is calm under pressure and grounded in ownership.