Technical Support Specialist Jobs

Hornetsecurity

Location:
North Macedonia, Skopje

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

For our location in Skopje (North Macedonia) we are looking for a motivated Technical Support Specialist for 40 hours/week to start immediately or as soon as possible.

Job Responsibility:

Diagnose and resolve corporate clients’ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements
Create support tickets and process them to final resolution
Build personal customer relationships and focus on offering an awesome customer experience
Remain alert to messages from the incident notification system and inform the response team when incidents arise
Responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets
Escalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA
Convey customer feedback to product development staff
Interact with other teams to provide comprehensive and high-quality support
Help in user education
Work in a global team that uses a follow-the-sun shift approach to provide 24/7 support to customers

Requirements:

Vocational education in information technology
Experience in IT support
Excellent logical, analytical and problem-solving skills
Very high level of English (both written and spoken)
Customer focused – must have good people skills, be friendly and helpful
Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other
Good understanding of IP Networking and protocols such as SMTP, DNS and HTTP
Mail server / email flow exposure and a clear understanding as well as experience of mail flow
Quick learner and self-starter

Nice to have:

Knowledge/experience with Hyper-V and/or VMware virtualization platforms
Previous experience in network/system administration
Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model)
Knowledge/experience with Microsoft VSS
Industry acknowledged certification of related technologies
Conversant with Linux

What we offer:

Room for innovation and autonomy in a fast-growing international company
Short decision paths and flat hierarchies in an open work atmosphere
Extensive Onboarding – welcome kit, 2 days Onboarding Bootcamp, Mentoring Program and regular feedback meetings
Temporary Employee Exchange Program – ability to work at global office locations (e.g. Berlin, Madrid, Malta, Montréal, Washington D.C.)
Flexible working hours and the option to work from home
Permanent contracts
FitKit subscription and private insurance for your health
Office Dogs are welcome
Referral Bonus: 1500€ for each referral who is successfully hired
Team events like Laser Tag, Office Movie Nights, Foodie Fridays

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Specialist