Technical Support Specialist Jobs

canfield scientific

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

26.00 - 36.00 USD / Hour

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Job Description:

We are looking for a Technical Support Specialist who has experience in an end-user support environment working in a technical capacity and has robust project management skills with the ability to follow it through from start to completion. The right individual performs productively in a fast-paced work environment, works well independently, and possesses strong communication skills as well as the ability to learn quickly as new systems and software updates are released.

Job Responsibility:

Provide direct customer support for various hardware systems to end users, which could include medical field personnel
Directly assist the end-users experiencing difficulty with software issues, including networking problems, and working with development and management teams when more complex issues are discovered
Answer and evaluate email requests for assistance from end-users experiencing problems with hardware and software
Analyze information provided by the end user to determine the best solution to the issue and work with the end user to resolve the issue while providing the top-level customer service experience
Assist corporate subsidiaries and international distributor partners in troubleshooting software and hardware

Requirements:

Technical school certificate or bachelor’s degree, preferably in support services
3 years’ experience with direct customer support in a technical setting
Strong written and verbal communication on a technical level in a professional manner
Demonstrated experience in troubleshooting Windows based applications, networking issues, and hardware peripherals
Ability to communicate status clearly and follow through issue completion for ongoing support resolution
Basic understanding of network protocols such as DHCP, DNS

Nice to have:

SQL database and iPad/Mac experience is advantageous
Digital photography experience and bilingual is a plus
Sufficient familiarity with Windows and MacOS to be able to navigate in non-English systems

What we offer:

Paid days off
Medical, dental, and vision insurance
May be eligible for a discretionary bonus
401(k) plan with employer match (currently set at 50%)

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

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Technical Support Specialist