Technical Support Specialist, IKEA

IKEA

Location:
Portugal, Matosinhos

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Technical Support Specialist, you will provide second level IT technical support to your assigned store, other IKEA locations, units, and INGKA Shopping Centers, working closely with the Service Operations team. Responsibilities include supporting routine service desk operations, handling business-critical incidents, and assisting with local, national, and global projects.

Job Responsibility:

Resolve ServiceNow tickets promptly
Manage Windows 10/11 workstations
Set up computers, printers, tablets, Android/iOS devices
Install and deploy applications
Administer users and computers in Active Directory
Patch networks for end devices
Support network and system migrations or updates locally in and out of business hours when required
Replace hardware parts for laptops, desktops, and printers
Serve as the local IT business partner for IKEA your unit and country, ensuring a high standard level of support

Requirements:

Knowledge of IT platforms, equipment, and applications
Communication skills in English and Portuguese, both written and spoken
Time management and prioritization abilities
Flexible and logical approach to tasks
Problem-solving skills and ability to adopt alternative strategies
Previous experience in IT support roles
Experience with: Application troubleshooting (Office 365, Windows 10/11, Android, iOS)
Hardware troubleshooting (desktops, laptops, telephony, printers)
Hardware life cycle management
Basic networking concepts (data centres, network cabinets, cabling, switches, routers, subnets, VLANs)
Cyber security awareness (data privacy, phishing, user access management)
Remote support for colleagues
Providing IT support for meeting rooms and events
Familiarity with working under agreed SLAs and KPIs
Ability to manage relationships and requests with external providers
IT certifications and training are beneficial but not mandatory
Availability for 24/7 on-call duty on a weekly rotation basis and availability to travel when and if needed

Nice to have:

IT certifications and training
Someone who has a driver's license and owns transport would be preferred for this role

Additional Information:

Job Posted:
August 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Support Specialist