Technical Support Specialist

• Deliver exceptional technical support to our English and French-speaking customers with warmth, clarity, and care
• Troubleshoot and resolve basic technical product issues, keeping the experience smooth and positive
• Navigate multiple support channels (phone, email, chat) with ease and professionalism
• Educate customers on features and services, guiding them to get the most out of our products
• Document customer interactions thoughtfully to ensure a seamless experience across touchpoints
• Follow internal knowledge management processes to provide accurate, trusted solutions
• Escalate complex issues appropriately to ensure every customer finds the right resolution
• Acquire your Level 1 Technical Support Certification and continue growing your technical expertise

• 1+ year of customer service or call center experience, ideally in a fast-paced environment
• Fluent in French (required)
• Italian or Spanish language skills are a big plus
• Strong communicator
• Clear, empathetic, and confident across phone and email
• Curious and solution-focused, with the ability to ask great questions and actively listen
• Comfortable with internet browsers, email platforms, and multitasking across systems
• Quick learner with a passion for understanding software and translating tech talk into real solutions
• Calm under pressure and skilled at creating positive outcomes, even in high-energy situations

Italian or Spanish language skills