Technical Support Specialist

• Diagnose, troubleshooting, and resolving technical/service issues, developing and documenting technical solutions in Incident and communication of the measures to the respective requestors
• Create knowledge articles and troubleshooting guidelines
• Identify clusters and prepare issues for product failure analysis and align with relevant stakeholders (ENG, TPM and TM), regional claim handler
• Responsible for delivery of training on company products, processes and technologies to ensure that participants develop, maintain, and increase their own technical and/or process knowledge
• Select appropriate training aids ensuring participants comply with occupational health & safety rules during training
• Analyze course evaluations to judge the effectiveness of training sessions and to implement suggestions for improvements, updating training materials and documentation in alignment with global training network
• Structure and conduct onboarding and qualification of new trainer colleagues aligned with Global Technical Academy, taking over regional training product ownership and act as multiplier within the regional training team and as contact to Global Technical Academy

• Bachelor's degree in engineering or related field or having the profession of an electrician or mechanical with a minimum of 5 years of experience
• High / low voltage certificates are beneficial
• C1 Spoken and Written English
• Demonstrated two years Wind turbine experience
• Experience in creating technical documentation
• Used to work in an international environment
• Excellent communication skills
• Willingness to travel

High / low voltage certificates are beneficial

Opportunity to make our world a little more sustainable