Technical Support Specialist

• Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets
• Lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations
• Provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after-hours support for business-critical issues
• Perform preventive maintenance and routine monitoring to include creation and follow-up of a service schedule for fixed assets, daily and weekly review of all applicable monitoring tools
• Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs
• Ensure projects in need of Technical Support receive such support through participation in necessary project teams
• Provide hands-on basic technical training for onsite support staff and of new hires
• Provide input on what digital equipment/products might be in risk of downtime and suggest solutions
• Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests

• At least 1-3 years of experience working as a Technical Support Specialist or relevant experience
• Proficiency with: Windows 10 operating systems
• PC/Desktop Hardware troubleshooting
• Cisco hardware experience racking and patching
• Layer 1 network troubleshooting
• Supporting a networked printing setup and support
• Supporting Citrix applications and thin clients
• NEC telephony equipment
• Physical installation of servers & network equipment
• Experience working directly with customers/end-users
• Experience handling multiple projects and priorities at the same time
• Experience with Service Now or other IT Support Management or ticketing systems

MAC OS would be a plus

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans
• A fun and inclusive work environment